Windows 7 Sound is Disabled

When logging onto a Windows 7 lab computer, some students have reported that they are not able to play sounds and Windows does not list any audio playback devices. This happens when the system's primary playback device has been disabled and is hidden. As a workaround, the following steps can be performed by any user to re-enable the playback device:

  1. On the task bar, right click the speaker icon  and click Playback devices
  2. On the Playback tab, right click and select Show Disabled Devices:

  3. The “Speakers” device should appear. Right click the device and select Enable.

Once these steps have been completed, sound should begin working properly on the workstation. Be sure to verify that the sound device is not muted and the volume is set to an appropriate level. Staff are working on a permanent solution to prevent sound devices from being disabled.


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Last Updated September 3, 2014