Feed aggregator

Delay to Canvas Roster Synchronization

ITS Alerts - Wed, 01/03/2018 - 10:47
The Canvas course and roster synchronization process from LionPATH appears to be backlogged, so updates to the rosters, courses, user accounts, and org unit structure have been delayed. We are currently working with Instructure to resolve the issue. We will update as soon as information becomes available.

CPR, DIMC, and other wildfly services degraded

ITS Alerts - Wed, 01/03/2018 - 09:03
We are currently operating in a degraded state, and are investigating an issue related to the Enterprise Firewall changes this morning. Services are available, but in a limited capacity.

Data Center Hardware Migration

ITS Alerts - Tue, 01/02/2018 - 11:07
Data Center Services in conjunction with System Engineering will be migrating hardware supporting services including Webaccess, Polaris and radius authentication. Work will begin at 4:45 AM on 1/3/2018, with all work to be complete by 7AM. The hardware is part of a redundant cluster so the services will continue to function as expected, in a less redundant state.

WebAccess User Interface change

ITS Alerts - Sun, 12/31/2017 - 15:21
The WebAccess user interface will be updated. See the Penn State News article for more details: http://news.psu.edu/story/496426/2017/12/05/administration/updated-webaccess-launch-announced

CPR Deployments for Workday

ITS Alerts - Sat, 12/30/2017 - 07:35
The CPR will be upgraded today to support the Workday deployment. The CPR should be available during most of the day, but may be unavailable at times.

Resolved: PASS Gateway degraded

ITS Alerts - Mon, 12/25/2017 - 13:23
The PASS Gateway, sftp.pass.psu.edu, started having intermittent issues late December 24, 2017. Users of the service may have noticed issues uploading or downloading files to PASS. One of the servers for sftp.pass.psu.edu was restarted at 10:00 on December 25, 2017 and the gateway is now operating normally. Penn State IT will continue to monitor the gateway.

The CAT Unavailable: Friday, 12/22/17 from 9:00 am – 6:00 pm.

ITS Alerts - Thu, 12/21/2017 - 10:07
The CAT will be unavailable on Friday, 12/22/17 from 9:00 am – 6:00 pm.
During this time:
• The CAT will be Unavailable
• Features within LionSearch that link to The CAT will be unavailable
• Other library services such as the Libraries website, and A-Z Database List are not impacted by this work.

Voice Services Maintenance Work

ITS Alerts - Wed, 12/20/2017 - 22:35
Thursday December 28 beginning at 5:00 p.m. through Friday December 29 12:00 p.m., Penn State IT
will perform maintenance work on the voice application servers. During this time, users may experience a reset
of their voice endpoint devices.

Snow Change: CHG0045439

Unable To Post to Yammer

ITS Alerts - Tue, 12/19/2017 - 16:47
As of 4:34PM ET, Yammer is experiencing an issue when posting to the site. When you attempt to post, you will receive an error stating "Your message could not be posted". Penn State IT staff members are currently investigating the issue and we will provide more information as soon as it is received.

Known Issue impacting WikiSpaces (wikispaces.psu.edu)

ITS Alerts - Tue, 12/19/2017 - 14:48
As of 2:25p.m. Tuesday December 19th, WikiSpaces (wikispaces.psu.edu) service is experiencing an outage and is displaying a "Service Unavailable" error. Penn State IT staff members are currently investigating the issue, and more information will be shared as it becomes available.

Starfish System

ITS Alerts - Tue, 12/19/2017 - 08:56
As of 7 a.m. on, December 19 2017, the Starfish service is experiencing login and access issues. Penn State IT staff and DUS members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

lists.psu.edu down

ITS Alerts - Tue, 12/19/2017 - 06:50
As of 4:05 a.m., Tuesday, Dec. 19, lists.psu.edu is down because of a hardware failure. Mail sent to mailing lists is currently delayed until the server is backup. Penn State IT staff members are currently working the issue, and more information will be shared as information becomes available. We expect this issue to be resolved this morning.

Enterprise firewall installation and Penn State wireless protection

ITS Alerts - Mon, 12/18/2017 - 15:41
On Wednesday, January 3, 2018, during an extended maintenance window from midnight to 7:00 a.m., Enterprise Information Technology (EIT) will be installing enterprise firewall hardware to the University Enterprise Network (UEN) in preparation for enhancing the University's overall cybersecurity.  This work will consist of adding two enterprise-class firewalls to the UEN high-availability configuration. During this maintenance window, EIT will be completing fail-over testing to verify the configuration is working as expected. Any possible outage of network connectivity outside of Penn State during this time is expected to be minimal. 


This change is being tracked via ServiceNow change number CHG0044919.


On Thursday, January 4, 2018, rulesets will be applied to the newly installed enterprise firewalls to protect Penn State wireless. A ruleset specifies what services are let through the firewall, and which ones are kept out. This change is being completed in accordance with Administrative Policy AD95 (https://policy.psu.edu/policies/ad95).


This change is being tracked via ServiceNow Change number CHG0045390.


We appreciate your patience and assistance as we work to improve security and reliability of the UEN. 

Please monitor ITS Alerts for any updates. To report an issue, contact the IT Service Desk (http://www.itservicedesk.psu.edu/).

Maintenance for Integrated Business Information System (IBIS) will take place from 12:00 p.m. (Noon) on December 24, until 7:00 a.m. on December 25

ITS Alerts - Mon, 12/18/2017 - 14:24
Required maintenance for Integrated Business Information System (IBIS) will take place from 12:00 p.m. (Noon) on December 24, until 7:00 a.m. on December 25. Affected services will not be available while the work is being completed.

Affected services include, but are not limited to:

• Integrated Business Information System (IBIS)
• Faculty eLion
• Financial Information Tool (FIT)

Legacy Data center network migration

ITS Alerts - Mon, 12/18/2017 - 13:44
Enterprise Network and Communication Services in conjunction with Data Center Services will be relocating one-half of the legacy Data Center Firewalls in order to improve security and redundancy. The change is set to take place during the maintenance window on Wednesday December 20th 2017 at 5AM. The change is expected to be complete by 6:30AM.  Critical services and systems that could be impacted include: include MyMail, local Smeal, Finance and Business, Ed Equity, DCS supported colleagues and ENCS DNS/DHCP services. With the current redundancy of the service no outage is expected.



We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044832

Canvas Maintenance Dec. 20 from 5:00am - 6:00am

ITS Alerts - Mon, 12/18/2017 - 08:22
Maintenance is occurring in Canvas on Dec. 20 from 5:00-6:00am. During this window, there may be a short (few second) outage. An update will be sent once the maintenance is complete.

Friends of Penn State Upgrade

ITS Alerts - Mon, 12/18/2017 - 00:01
On Monday December 18th from 5am to 7am, EI&O will be performing on upgrade on the Friends of Penn State system. Ref ServiceNow ticket: CHG0044937.

Known Error Impacting FERPA Quiz Processing

ITS Alerts - Fri, 12/15/2017 - 12:42
As of 11:50 PM Thursday, Dec. 14, a problem with the FERPA flag processing began. Though the flag is set correctly within 15 minutes of test completion, a nightly batch process is reverting the flag.
The incorrect FERPA flag in the enterprise directory is preventing faculty from being able to enter grades in LionPATH. The issue has been manually fixed for today. Enterprise IT are working to ensure the flag is not reverted again this evening. An update will be made as soon as more information becomes available.

Data Center Network Migration

ITS Alerts - Thu, 12/14/2017 - 15:48
Data Center Services will be reconfiguring several enterprise networks in order to consolidate on new data center network gear. The change is set to take place during the maintenance window on Monday December 18th 2017 at 6AM. The change is expected to be complete by 6:30AM. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/Email, TSM, PASS NFS, Wireless and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0045340.

Known Error impacting Outgoing Penn State Emails

ITS Alerts - Thu, 12/14/2017 - 14:40
As of 6 p.m., Wednesday, Dec. 13, AOL and Verizon began rejecting email sent by one of Penn State's outgoing email servers.
Clients such as Outlook, Hotmail, Thunderbird, Apple Mail, Android Mail, and iOS Mail may have trouble sending email to
addresses that end with AOL.com or Verizon.net. Penn State IT staff members are currently monitoring the issue, and more
information will be shared as information becomes available. We expect this issue to be resolved later tonight.

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