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Maintenance on TSM server knox.its.psu.edu scheduled for January 25, 2018

ITS Alerts - Wed, 01/24/2018 - 12:16
The hardware for TSM server knox.its.psu.edu will be physically relocated from Shields Building to Computer Building between 11 a.m. – 4 p.m. (11:00 – 16:00) on Thursday January 25, 2018.

The work is being performed during a period of low activity to limit service interruption for users. During this time, knox.its.psu.edu will not be available for backing up or restoring files. The other TSM and UBI servers will not be affected.

This maintenance work is being tracked in Service Now as change CHG0046168.

Scheduled Scholarsphere Update

ITS Alerts - Wed, 01/24/2018 - 09:30
The Scholarsphere application will be updated to version 3.3. During the update, Scholarsphere may be unavailable for use.

Canvas Maintenance Jan. 24 from 5:00am - 7:00am EST

ITS Alerts - Tue, 01/23/2018 - 11:48
Penn State Enterprise IT performs regular updates to address minor issues within Canvas to ensure the best possible user experience. The next regular update will happen on Wednesday, Jan. 24 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time, Canvas login and Penn State’s custom functionality(tools with a PSU shield) within Canvas will be unavailable. An update to this alert will be posted once maintenance is complete.

Known Error impacting MyPennState Admissions: Investigation Underway

ITS Alerts - Tue, 01/23/2018 - 10:31
As of 10:15 a.m. on Tuesday, January 23rd, the MyPennState Admissions service is experiencing an application execution error. Services affected include logging into the MyPennState site with either a Friends of Penn State account and Access Account. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

Resolved: Known Error impacting Yammer/Office365

ITS Alerts - Tue, 01/23/2018 - 08:50
Yammer became accessible for Penn State IT Staff at 8:30 AM. IT Staff continue to investigate cause of outage. For further assistance or wish to report an issue, please contact the Penn State IT Service Desk at 814-865-4357 or submit a service request on service.psu.edu.

Canvas Maintenance Jan. 23 from 5:00am - 7:00am EST

ITS Alerts - Mon, 01/22/2018 - 16:01
Penn State Enterprise IT will be performing Canvas maintenance on Tuesday, Jan. 23 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time Canvas login and tools with a PSU shield may be unavailable. An update to this alert will be posted once maintenance is complete.

ANGEL Maintenance Jan. 23 from 5:00am - 7:00am EST

ITS Alerts - Mon, 01/22/2018 - 15:26
Penn State Enterprise IT will be performing ANGEL maintenance on Tuesday, Jan. 23 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time ANGEL will be unavailable. An update to this alert will be posted once maintenance is complete.

CPR Database Maintenance

ITS Alerts - Mon, 01/22/2018 - 12:23
The CPR Database servers will be undergoing storage interface changes during the maintenance window on January 23, 2018. An outage is not expected, but possible. Should an outage occur, CPR, DIMC and PSU Alert Interface could experience a disruption.

PASS and related services slow or intermittently accessible

ITS Alerts - Mon, 01/22/2018 - 12:14
The PASS team has been investigating a problem that started around 11:30 today causing access to PASS to be slow or unresponsive. The CIFS gateways stopped accepting new connections. Some web sites may be slower than normal and may timeout in other times.

UCS Scheduled Maintenance

ITS Alerts - Thu, 01/18/2018 - 16:15
Enterprise IT is planning on performing server maintenance to one of the servers that supports UCS. About 20% of UCS users will not be able to send/receive email during the maintenance, resulting in a partial outage. Others may experience a slow login process on the web interface. Email will be queued during the maintenance and delivered once the work is complete. The maintenance is scheduled to be performed Tuesday, January 23, 2018 during the normal maintenance window of 5 a.m. to 7 a.m.

The change is being tracked in CHG0046088.

Voice Services Maintenance Work

ITS Alerts - Thu, 01/18/2018 - 15:17
Saturday January 20 beginning at 11:00 p.m. through Sunday January 21 3:00 a.m., Penn State
IT will perform maintenance work on the voice application servers. During this time, users
may experience a reset of their voice endpoint devices.

Snow Change: CHG0045886

Penn State Beaver Voice Services Migration

ITS Alerts - Thu, 01/18/2018 - 14:51
Friday January 19th starting at 5PM thru Sunday at 5PM, Penn State IT will be migrating Penn State Beave Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this migration, inbound and outbound voice call services will be periodically interrupted.

Service Now CHG0046143

PASS issue

ITS Alerts - Wed, 01/17/2018 - 14:25
IT staff are currently investigating a problem that is affecting the NFS gateway to PASS, some web hosting, and potentially other areas.

Resolved: Shibboleth Security Advisory 20180112

ITS Alerts - Wed, 01/17/2018 - 11:51
If you use the Shibboleth SP (Service Provider) software, please update it to the latest version, per the announcement linked below. If your group/unit purchased/contracted with a vendor-provided website that uses Web Single-Sign On -- WebSSO (and so, possibly uses, Shibboleth SP), please forward this to them.

The announcement, with more information, is at

https://shibboleth.net/community/advisories/secadv_20180112.txt

Resolved: Known Error impacting Starfish

ITS Alerts - Wed, 01/17/2018 - 10:34
As of 10:30 am Penn State IT Staff have identified the issue causing the outage to Starfish and have a solution in place. Technicians are currently monitoring the service with the Vender.

PASS and related services slow or intermittently accessible

ITS Alerts - Tue, 01/16/2018 - 17:52
A problem was detected that started around 5:36 pm that is causing some PASS services to be slow or intermittently inaccessible. Staff are investigating.

Known Error impacting ENCS Service Inquiry/Request Form - Investigation Underway

ITS Alerts - Mon, 01/15/2018 - 08:38
As of 8:15 a.m. on January 15, 2018, ENCS Is experiencing an issue with the ENCS Service Inquiry/Request Form. Users are receiving an error, when they attempt to submit the form. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available

9 FPS v1 api methods will be removed

ITS Alerts - Fri, 01/12/2018 - 16:12
During the maintenance window on Monday, Jan. 15, 2018, FPS will be upgraded to remove 9 of the deprecated api calls from the v1 api. See CHG0045271 for details.

Event Calendars Update - January 16

ITS Alerts - Fri, 01/12/2018 - 16:03
On Tuesday, January 16 during the regularly scheduled maintenance window (5-7am), Information Technology Services (ITS) will make hardware and software updates to the Event Calendars at Penn State, http://events.psu.edu. Work is expected to start about 6am and will complete by 7am.

The Event Calendars at Penn State web server will not be available while the upgrade is performed.

Users should not experience a change in workflow following the update.

The change is being tracked through Service Now - CHG0045913

PASS Homes Metadata Disk Replacement

ITS Alerts - Fri, 01/12/2018 - 15:17
Metatdata disks used by the PASS homes file systems will be replaced over several days between Jan 15 and Jan 21. The work should be transparent to PASS users except that users may see an increase in file system latency between 10pm and 5am Jan 17-19 and the following weekend Jan 20-21 as new disks are added to the filesystems and old disks are removed. This change is being tracked in Service Now as CHG0045420.

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