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Penn State Great Valley Voice Services Migration

ITS Alerts - Fri, 10/13/2017 - 13:22
Friday October 13, 2017 starting at 5:00pm through Sunday October 15, 2017, Penn State IT will be migrating Penn State Great Valley Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this two day migration, inbound and outbound voice call services will be periodically interrupted.

CHG0044549

Comcast Maintenance

ITS Alerts - Fri, 10/13/2017 - 12:59
On Wednesday, October 25th @ 5:00 AM Comcast will be performing maintenance work on a fiber circuit that will affect multiple customers. This will also cause our peering with Comcast at the border to go down and come back up again. The work is expected to be completed in under 5 minutes. Most of the affected circuits are Campus back bones which have redundancy and will not experience an outage. There are a few sites and networks that will be offline for a few minutes at the time specified.

Sites that will be completely offline on Wednesday, October 25th @ 5:00 AM include all networks at the Philly Navy Yard, Shavers Creek, and JASI (Ollie building in Harrisburg).

All networks are expected to back in production by 5:05 AM.

ScholarSphere interruption, 10/13/2017

ITS Alerts - Fri, 10/13/2017 - 08:25
ScholarSPhere (scholarsphere.psu.edu) is currently experiencing an unplanned outage. It is being investigated at this time.

Scheduled Maintenance for wireless network.

ITS Alerts - Thu, 10/12/2017 - 12:06

There is a scheduled maintenance or Code upgrade occurring during 5-00am to 7:00 am timeframe.The Change record, CHG0044513 is pending Change Advisory Board(CAB) approval this afternoon. During this maintenance window, connected wireless clients would notice brief outage for about 5 minutes and expected to be back-up online.

Please refer to CHG0044513 for further details.

ScholarSphere interruption, 10/12/2017

ITS Alerts - Thu, 10/12/2017 - 12:01
scholarsphere.psu.edu is currently experiencing an unplanned outage. It is being investigated at this time.

Network Maintenance

ITS Alerts - Thu, 10/12/2017 - 05:56
From 5:00 AM until roughly 7:00AM Data Center Services will be performing maintenance on select networks. This work is not expected to cause interruptions in service, but is expected to last 2 hours.

Service Interruption, Thursday 10/12/17 5-7 am

ITS Alerts - Wed, 10/11/2017 - 15:35
On Thursday, October 12, 2017, during the scheduled maintenance window (5-7 AM) library servers will be down for about 60 minutes while network changes are being made by Central IT. During this outage, we expect all or most of our online services to be unavailable. These services include our website, The Cat, authentication to our licensed databases, LionSearch, ScholarSphere, etc.

Emergency University Enterprise Network Maintenance Thursday October 12th

ITS Alerts - Wed, 10/11/2017 - 15:32
On Thursday October 12th during the 5-7AM maintenance window, ENCS will be preforming Emergency Maintenance on the Willard3 Distribution router. Up to 5 minute network,wireless and voice disruption is possible while the router is rebooted.

Reference ServiceNOW Change request: CHG0044502

Scheduled Maintenance - Wireless Services

ITS Alerts - Tue, 10/10/2017 - 15:56
There may be a brief outage with wireless connectivity during the maintenance window (5:00 am to 7:00am) on Wednesday 10/11/17.
The connected users may be disconnected and a minute outage may occur while wireless access points bootstrap.

Locations Affected:
Carnegie
Marion Place
Sparks
224 S. Allen
300 Bldg
Allenway
Calder Square I
Calder Square II
Davey
Deike
Downtown Theatre
Electrical Engineering East
Electrical Engineering West
Elliott
Engineering Unit A
Engineering Unit B
Engineering Unit C
Hammond
Hintz
Hosler
HUB
IST
James
Marion
Noll Lab
Old Botany
Power Plant
Reber
Rider
Sackett
Schwab Auditorium
Sparks
Steidle
Towers
Walker
Willard


Please refer to ServiceNow Change CHG0044464 for further information.

email.psu.edu IMAP service in degraded state

ITS Alerts - Mon, 10/09/2017 - 12:40
Starting at 11:15 a.m., the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.IMAP clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, IOS Mail, Androind Mail, and others may show an error.

Update: TSM Server Upgrade of knox.its.psu.edu scheduled for October 12th, 2017

ITS Alerts - Fri, 10/06/2017 - 15:12
The original alert mistakenly lists Oct 11th. It should state Oct 12th.

Wireless - ATTWiFi Service Degradation

ITS Alerts - Fri, 10/06/2017 - 12:45
ATTWiFi Service is currently operating in a degraded state.
EIT ENCS Staff are in contact with the vendor and are working to determine the scope of the impact area.


Wireless networks in the following buildings are known to be impacted at this time:
Carnegie
Marion Place
Sparks
224 S. Allen
300 Bldg
Allenway
Calder Square I
Calder Square II
Davey
Deike
Downtown Theatre
Electrical Engineering East
Electrical Engineering West
Elliott
Engineering Unit A
Engineering Unit B
Engineering Unit C
Hammond
Hintz
Hosler
HUB
IST
James
Marion
Noll Lab
Old Botany
Power Plant
Reber
Rider
Sackett
Schwab Auditorium
Sparks
Steidle
Towers
Walker
Willard

Additional updates as more information becomes available.



Voice Mail Server Maintenance Work

ITS Alerts - Fri, 10/06/2017 - 10:02
Tuesday morning October 10th between 6:00AM and 7:00AM, Penn State IT will perform maintenance work on the voice mail server cluster. There will be no impact on retrieval of voicemails from the system.

SNOW Change: CHG0044424

Update: Network outage impacting select services

ITS Alerts - Fri, 10/06/2017 - 09:25
While performing network maintenance an unexpected network outage occurred. This outage lasted from 5:28AM until roughly 8:05AM. Most services have recovered, impacting select services. Staff are working to resolve the services impacted.

Disruption in Wireless connectivity.

ITS Alerts - Thu, 10/05/2017 - 12:00
There may be a brief outage with the wireless connectivity during the maintenance window (5:00 am to 6:30am) on Friday 10/6. The connected users may get disconnected and a minute outage may occur while wireless access point bootstraps and/or reboots.

Please refer to CHG0044404 for more information.

TSM Server knox.its.psu.edu Outage

ITS Alerts - Wed, 10/04/2017 - 20:23
At about 2:00pm today, 2017-10-04, TSM server knox.its.psu.edu was taken offline so that planned server maintenance could be performed. This maintenance work was completed successfully by 3:30pm, and the server environment was brought back online. However, the TSM server software application failed to start correctly. Since 3:30pm, the TSM service is experiencing an unplanned outage of server knox.its.psu.edu. All other TSM servers, including backup.aset.psu.edu and saverestore.its.psu.edu, are operating normally and are not part of this outage. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

Disruption in Wireless connectivity.

ITS Alerts - Wed, 10/04/2017 - 16:09
There may be a brief outage with the wireless connectivity during the maintenance window (5:00 am to 6:30am) on Thursday 10/5. The connected users may get disconnected and a minute outage may occur while wireless access point bootstrap.

Please refere to the Changes for further information. CHG0044342 & CHG0044345.

Resolved: Resolved: IBM Tivoli Storage Manager (TSM) 6.4 to reach End of Support

ITS Alerts - Wed, 10/04/2017 - 14:22
Users of the TSM service should be aware that IBM Tivoli Storage Manager (TSM) 6.4 has reached End of Support on September 30, 2017.
http://www-01.ibm.com/support/docview.wss?uid=swg21998572

If you are using TSM Backup/Archive client 6.4 or earlier, we advise you to upgrade to a version with ongoing support. You can download the latest client from IBM at http://www-01.ibm.com/support/docview.wss?uid=swg21239415

Pinnacle Application Maintenance Between October 6 - October 14, 2017

ITS Alerts - Wed, 10/04/2017 - 13:41
Penn State’s Pinnacle application instances (a telecommunications management and billing product) are scheduled for vendor maintenance between October 6, 2017 and October 14, 2017.

During this maintenance, the Pinnacle hosted environment (test and production instances) will be unavailable.

Improvements highlighted by the vendor with the scheduled network changes include providing a more high availability environment, more efficient handling of storage capabilities, and increased performance. 

Test instances will be changed during the period of Friday, October 6, 2017 to Friday, October 13, 2017 during a vendor coordinated time each day.

Production instance will be changed during the period of Monday, October 9, 2017 to Friday, October 13, 2017 each night between 9:00 PM and 11:00 PM EST.

Additional network changes related to file processing will occur on Saturday, October 14, 2017 between 8:00 AM and 12 Noon EST.

This work is being tracked in ServiceNow CHG0044383.

Resolved: WebMail Degradation

ITS Alerts - Wed, 10/04/2017 - 11:48
As of 10:41 WebMail.psu.edu was functioning normally.

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