ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 43 min 21 sec ago

Network upgrade to impact TLT services on January 14

Thu, 01/12/2017 - 16:48
During an extended maintenance window of 5:00 am - 8:00 am EST, on Saturday, January 14th, the Office of the Vice President for Information Technology (OPVIT) will be performing an upgrade to network (firewall) equipment as a result of a previous hardware failure (see

During this time, users may not have access to the following services:

* Windows/Mac lab and classroom logins
* Printing
* CLC Web pages
* Adobe Connect (Meeting@Penn State)
* SharePoint sites
* Udrive
* Security cameras
* Compliance scanning
* Remote Applications (WebApps, Linux Cluster)
* Web files
* eTesting
* Media Commons

An update will be provided when the upgrade has been completed.

VM Hosting: Planned network outage on January 17

Thu, 01/12/2017 - 10:38
During the maintenance window (5am-7am) on Tuesday, January 17th, OVPIT will be performing maintenance on the network supporting the VM Hosting service. A 30 minute service outage is expected as work is completed.

During this 30 minute outage, all VMs will be unreachable by administrators and users, and appear to be down. Once the networking changes have been implemented, all VMs will resume connectivity.

Service Now Change: CHG0039829 website not available

Thu, 01/12/2017 - 08:54
This morning the 2FA DUO support team have learned that the web site is not available; it is telling users:

Contact the IT Service Desk

Please contact the IT Service Desk at (814) 865-4357 for assistance.

The 2FA team will investigate and attempt to remedy the problem ASAP.

Penn State Dubois Voice Services Migration

Wed, 01/11/2017 - 16:50
Beginning Friday, January 13th, through Sunday, January 15th, OVPIT will be migrating Penn State Dubois Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

Service Now Change: CHG0039985

TLT Services in Degraded State

Wed, 01/11/2017 - 14:42
TLT services listed below are currently operating in a degraded state. The root cause has been determined and is independent of other reported network issues. Staff is currently working on plan to resolve this issue. We will update this alert as we have more information.

Botha at UP and Campuses:
Logons in Classrooms and Labs
CLC Web pages
Adobe Connect
SharePoint sites
Security Cameras
Compliance Scanning
Remote Applications
Web Files
Media Commons

Mainframe Connectivity Outage

Wed, 01/11/2017 - 13:53
At 1:08pm, the mainframe lost network connectivity and those services are unavailable. This is unrelated to network issues this morning (alert 4415). Staff is working to troubleshoot and resolve this issue. We will update this alert as we have more information.

Tower Rd Data Center Firewall Outage

Wed, 01/11/2017 - 10:41
Starting roughly 9:55AM and lasting until around 10:15 one of the Tower Rd data center firewalls began dropping all traffic. The redundant firewall was still processing traffic correctly during this outage, however. The outage cause sporadic outages to services behind the firewall.
We are working to determine the full extent of the outage. The faulty firewall has been placed in a standby state and traffic is now flowing correctly though the redundant firewall.

Difficulty Accessing on Wireless

Wed, 01/11/2017 - 09:32
ITS has confirmed an issue with accessing while on Penn State Wireless. TNS is currently investigating the issue.

ScholarSphere Update - 1/11/2017

Wed, 01/11/2017 - 06:29
ScholarSphere will be updated during the 5-7 maintenance window on Wednesday January 11th, 2017

WebMail Degradation

Tue, 01/10/2017 - 17:34
As of 5:20 P.M. entered a Degraded state.

USB2 Generator Outage

Mon, 01/09/2017 - 15:03
Starting this afternoon around 2:00pm, Data Center Services was notified that the generator that serves University Support Building II (USB2) was malfunctioning. The generator was taken off-line, and OPP staff are currently installing a temporary generator. The temporary solution should be available by 5:00pm.

No system outages are expected due to this work, however in the event of an emergency, USB2 systems would be without back-up power.

This change is being tracked in Service Now: CHG0039918.

If you have questions or concerns, please direct an email to

UCCX/ACD Server Maintenance Work

Mon, 01/09/2017 - 11:02
Thursday morning January 12th between 5:00AM and 6:00AM, OVPIT will perform maintenance work on the UCCX/ACD Servers.

January 6 - Data Warehouse Maintenance

Thu, 01/05/2017 - 16:28
Tomorrow, Friday, January 6, during the regularly scheduled maintenance window, OVPIT will be performing maintenance work on the Data Warehouse storage. During the maintenance window, the Data Warehouse and iTwo will not be available to users.

WebAccess Performance testing during maintenance window of 1/6

Thu, 01/05/2017 - 14:16
During the maintenance window on Friday, 1/6 between 0530 and 0700, performance testing will be running against the WebAccess QA environment, which could impact new logins to production systems that require WebAccess. There is no change to the configuration (form, fit, or function) of WebAccess itself. Test accounts will be used for the testing and the service will be monitored throughout the test period.

Turnitin Serivice Outage: Sat. Jan 7, 10 AM – 6PM (8 Hours)

Thu, 01/05/2017 - 10:17
Planned Turnitin Maintenance: Saturday January 7, 2017 from 10AM – 6PM EST (7am – 3pm PST).
Turnitin will be undergoing essential maintenance and will be unavailable.

This is the Saturday before the first week of class.
Please follow @TurnitinStatus on Twitter ( for the latest updates.

Meeting@PennState and Compliance Sheriff Services Maintenance

Wed, 01/04/2017 - 15:45
On Thursday, January 5th, during the regular maintenance window (5am-7am), OVPIT will be performing maintenance on the Meeting@PennState and Compliance Sheriff services.

During this time, the two services may be unavailable. The databases for the two services will be moved to a new server.

This change is being tracked in Service Now: CHG0039862.

Files Missing From /pass/depts

Wed, 01/04/2017 - 12:25
ITS staff has received multiple reports of issues with files in /pass/depts. Users have reported that /pass/depts does not reflect changes to files that occurred Yesterday (January 3, 2017). Changes made after the end of the PASS upgrade ( this morning (January 4, 2017 6:50AM) should be unaffected. ITS does not believe the files are lost, but they are currently inaccessible to users. ITS staff are working to identify the cause and restore access to the files.