ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 43 min 13 sec ago

Pollock Hub site Network Equipment Rack Replacement

Mon, 12/12/2016 - 14:28
On Monday December 19 starting at 11PM, EI&O ENCS will be replacing network equipment racks in the Pollock Hub site. During this time Common Good wireless, VoIP and Residence Hall wired and wireless services provided via Pollock Hub site will be unavailable. All services are expected to be restored by Tuesday December 20 at 7AM.

The following services and buildings will be impacted:

Common Good Wireless
VoIP
Residence Hall Wired and Wireless LANs

Common Good Wireless
Academic Activities
Academic Projects
Ag Analytical Services Lab
Beaver Hall
Beecher Dock House
Breazeale Nuclear Reactor
Coal Utilization
Deer Pens
East Area Locker
Forest Resources Lab
Greenberg
Lasch
Modular Lab A
MRL
Nittany Community Center
Pollock Commons
Pollock Building
Pollock Landscaping Office
Processing Building
Research Unit A
Research Unit B
Research Unit C
Solar Home
Supplemental Mail Room
Transportation Research
Technology Support Building
Water Treatment Facility #2

VoIP
Academic Activities
Academic Projects
Beecher Dock House
Benedict House
Bennett Family Child Care
Breazeale Nuclear Reactor
Brill Hall
Central Bio Lab
Coal Utilization
East Area Locker
Forest Resources Lab
Gardner House
Greenberg
Lasch
Land and Water Research
Miller Hall
MRL
Modular Lab A
Nittany Community Center
Pollock Commons
Pollock Building
Pollock Landscaping Office
Research East
Research Unit A
Research Unit B
Research Unit C
Tennis Court Building
Transportation Research
Water Treatment Facility #2

Residence Hall Wired and Wireless
Nittany Apartments
Pollock Residence Halls

This work is being tracked on CHG0039611.

Penn State Beaver Unplanned Power outage

Sat, 12/10/2016 - 05:39
Power is out at the Penn State Beaver Campus due to a vehicle accident. All Network and Voice services at the campus are out. Local utilities have been notified.

Web Authentication problem with some sites

Fri, 12/09/2016 - 15:52
Users may encounter an issue with authenticating to some websites requiring PSU Access Account authentication. OVPIT is investigating the problem.

Update: VoIP to Mitel/I2 calling issues

Fri, 12/09/2016 - 10:46
The vendor has identified the issue and needs to implement a configuration update. The changes will result in a brief outage to Mitel phones. Mitel phones should be restored to full service around 11am.

UEN Border router failure testing

Fri, 12/09/2016 - 09:56
On Friday Dec 16th in the 5AM-7AM Maintenance window OIS with coordination from EI&O ENCS will be preforming proactive testing of Penn State border routing to ensure the network preforms as expected under failure situations. No outage is expected during the test.

If you experience a disruption during this maintenance please contact the Operation Center at 814-865-4662 to report it.

Work is being done as directed by OIS in ServiceNOW INC0440972

New UCS Server Implementation

Fri, 12/09/2016 - 09:40
A new server will be introduced to the University Collaboration Suite (UCS) service on Tuesday, December 20. Work to implement the new server will take place during the OVPIT Maintenance Window (5:00 - 7:00 a.m.).

At least a ten minute outage is expected while the work is being completed.
Emails will be queued during the outage and delivered once service has been restored.

Details about the implementation can be tracked in Service Now - CHG0039338.

WebAccess Performance testing during maintenance window of 12/9

Thu, 12/08/2016 - 17:19
During the maintenance window on Friday, 12/9 between 0600 and 0700, performance testing will be running against WebAccess QA environment, which could impact new logins to production systems that require WebAccess. There is no change to the configuration (form, fit, or function) of WebAccess itself. Test accounts will be used for the testing and the service will be monitored throughout the test period.

Spring 2017: New Login Procedure for Windows 7 Lab and Podium Computers at University Park, Campuses (TLT, CLM)

Thu, 12/08/2016 - 08:05
Starting December 22, 2016, Windows 7 lab and podium computers will require users to log in by appending "@dce.psu.edu" to the Access ID username (e.g., xyz5000@dce.psu.edu).

Login attempts that do not include "@dce.psu.edu" will result in a "The user name or password is incorrect" message, even if the Access ID password is correct.

This new login procedure will affect all OVPIT Teaching and Learning with Technology (formerly ITS, CLC) Windows 7 general purpose lab and podium computers at University Park, as well as all College and Commonwealth Campus labs and podiums that are part of the University's Cooperative Lab Management (CLM) service. Most lab computers and podiums will have signage available in the room, at the podium, or on the computer’s login wallpaper to denote this new procedure.

Affected locations and computers (Windows 7 only): http://clc.its.psu.edu/labs/locations

Non-CLM lab computers may or may not have a similar login procedure; please verify with your campus or College IT staff.

This new procedure is a result of a mandated security patch that addresses an authentication vulnerability in the Microsoft Windows 7 operating system. CLM Administrators will release this patch on December 22, 2016.

For login-related issues, please contact the Penn State IT Service Desk (http://itservicedesk.psu.edu) at (814) 865-4357 or your campus or College IT staff.

IT staff participating in CLM should direct any questions to CLM Support Staff: https://clc.its.psu.edu/users/wa/HelpRequest.aspx?idTopic=18

(Internal tracking: CHG0039474)

Box.com Service Degradation

Wed, 12/07/2016 - 16:17
There is currently an issue with www.box.com that is affecting box.psu.edu. The site box.psu.edu is in a degraded state. We are currently working with the vendor on the issue. You can check the status of this issue at status.box.com.

WebAccess Performance testing during maintenance window of 12/8

Wed, 12/07/2016 - 15:56
During the maintenance window on 12/8, between 0530 and 0700, performance testing will be running against WebAccess QA environment, which could impact new logins to production systems that require WebAccess. There is no change to the configuration (form, fit, or function) of WebAccess itself. Test accounts will be used for the testing and the service will be monitored throughout the test period.

Mitel/ I2 Maintenance Work

Wed, 12/07/2016 - 14:46
Friday morning, Dec. 9th, from 6:00AM to 7:00AM, OVPIT will be working with our vendor to perform maintenance work on the Mitel/I2 Network.
As part of this scheduled maintenance work, inbound and outbound calls may be briefly interrupted. This list of Mitel/I2 customers include,

College of Agricultural Sciences
College of Engineering
Penn State Abington- Rydal Executive Plaza

CHG0035822

Penn State 800# Toll Free Maintenance Work

Wed, 12/07/2016 - 08:46
Thursday morning, December 8th, during the normal maintenance window(5:00AM to 7:00AM), OVPIT has coordinated maintenance work with their vendor that routes 800# calls to Penn State.
During this time, there may be a brief delays with routing 800# calls.

CHG0039565

Pennn State Altoona Voice Services Migration

Tue, 12/06/2016 - 11:46
Beginning Monday, December 12th, through Thursday, December 22nd, OVPIT will be migrating Penn State Altoona Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this two week migration, inbound and outbound voice call services will be periodically interrupted.

Service Now Change: CHG0039557

personal.psu.edu/test.scripts.psu linux migration

Tue, 12/06/2016 - 09:08
On January 3rd, 2017 the Penn State Personal Web Space Service (personal.psu.edu) and the Penn State Scripts Testing Service (test.scripts.psu.edu) will begin a transition from AIX (Apache 1.3) to Linux (Apache 2.2). Linux nodes will be added to the set of servers for personal.psu.edu and test.scripts.psu.edu. The transition will end on January 5th, 2017 with both services being served fully by Linux HTTP servers.

If you host CGI programs on either personal.psu.edu or test.scripts.psu.edu, you may need to modify them to work under Linux. Test Linux servers are currently available.

For information about personal.psu.edu, see:

http://personal.psu.edu/linuxMigration.shtml

For information about test.scripts.psu.edu, see:

http://test.scripts.psu.edu/linuxMigration.shtml

If you have any questions, contact the IT Service Desk (http://www.itservicedesk.psu.edu/). The service offering is "Personal Web Hosting (WWW and Protected)".

These changes are being tracked via the Service Now change requests:
CHG0039568 (personal.psu.edu) and CHG0039569 (test.scripts.psu.edu).

UCCX/ACD User Login Errors

Mon, 12/05/2016 - 15:43
This afternoon roughly around 2:50PM, it was identified that there were errors encountered with UCCX/ACD Agent Logins. OVPIT has identified and resolved the issue.
However, if you're experiencing any further trouble with your UCCX/ACD service, please contact the Operations Center at 815-865-4662.

INC0443002


PASS Upgrade on Wednesday, January 4

Mon, 12/05/2016 - 15:07
On Wednesday, January 4, during an extended maintenance window (4-7 AM) OVPIT will upgrade the /pass/services and /pass/depts filesystems in PASS. This will upgrade them to the newer features of GPFS 4.1. In order to perform this upgrade, all services that rely upon them will become unavailable during the majority of the maintenance window, 4-7am. These services include, but are not limited to the following:
- Polaris web hosting (www.psu.edu, news.psu.edu, campus sites, launch.lionpath.psu.edu, etc.); these sites will be served in a read-only state from cache during the maintenance
- www.personal.psu.edu and protected.personal.psu.edu
- www.courses.psu.edu
- www.clubs.psu.edu
- departmental Web hosting and virtual web hosting (www.psu.edu/dept will be served from cache during the maintenance)
- PASS Gateways (SMB/CIFS, NFS, Secure FTP)
- PASS Explorer, explorer.pass.psu.edu
- www.work.psu.edu
- wireless.psu.edu
- php.scripts.psu.edu
- UMG Manager (umg.its.psu.edu)
- Clubs Administration Console (admin.clubs.psu.edu)
- lists.psu.edu new list request form
- Personal web space request form
- Protect Access to COLA
- Keytab Generator
- the CACTUS web site and dependent features
- Signature Stations

This change is tracked in Service Now as CHG0039369.

Resolved: WebMail Degradation

Mon, 12/05/2016 - 14:20
As of 2:05 P.M. WebMail.psu.edu entered a Degraded state. OVPIT staff resolved the issue at 2:14 P.M.

Voice Services Maintenance Work

Mon, 12/05/2016 - 11:48
Wednesday morning, December 7th, during the normal maintenance window(5:00AM to 7:00AM), OVPIT will perform maintenance work on the following campuses voice services network.
During this time, users may experience delays with inbound and outbound voice calls.

SNOW Change: CHG0039563

Beaver
Behrend
Berks
Capital
Dubois
Greater Allegheny
Great Valley
Lehigh Valley
Mont Alto
Ogontz(Abington)
Schuylkill
Shenango Valley
York
Wilkes Barre
Worthington Scranton

Penn State Lehigh Valley Campus UEN Router Upgrade

Mon, 12/05/2016 - 09:07
On Monday December 12th starting at 9:30PM ENCS will be migrating network services to a new campus UEN router. During that time, there may be brief disruptions of network services for a few minutes. All work is expected to be completed by 11PM.

Reference ServiceNOW change Request CHG0037079

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