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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 3 min 34 sec ago

Enterprise Network Modification

Tue, 09/12/2017 - 09:56
On Wednesday 9/13, starting at 06:00 Data Centers Services, in cooperation with Enterprise IT Systems Engineering and Enterprise Networking and Communication Services, will be reconfiguring several enterprise networks.

The complexity and potential impact of these changes are significant; simulation and testing should prevent major disruptions, however, some service interruption is expected. In order to mitigate this, teams from Systems Engineering and Data Center Services will work to quickly resolve issues as they are identified during and after the change. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/email, TSM, PASS NFS, Wireless, and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044034.

Password Management link changes on work.psu.edu

Mon, 09/11/2017 - 14:03
On Tuesday, September 12, 2017 from 05:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to work.psu.edu to redirect "Change Password" and "Forgot Password" links to a new Password Management site. See related Penn State News article for details: http://news.psu.edu/story/481567/2017/09/08/administration/new-password-management-interface-be-implemented-sept-12. No outages are expected during this deployment.

This change is being tracked in Service Now as CHG0043978.

Update: Penn State York Voice Services Migration

Mon, 09/11/2017 - 12:13
Friday September 15, 2017 starting at 5:00pm through Sunday September 17, 2017, Penn State IT will be migrating Penn State York Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this two day migration, inbound and outbound voice call services will be periodically interrupted.


Service Now CHG0043880

Enterprise Network Modification

Mon, 09/11/2017 - 11:12
On Tuesday 9/12, starting at 05:00 Data Centers Services, in cooperation with Enterprise IT Systems Engineering and Enterprise Networking and Communication Services, will be reconfiguring several enterprise networks, in preparation of some Panorama work (CHG0043372) within the Data Center Firewall's at UP that could cause potential outages.

The complexity and potential impact of these changes are significant; simulation and testing should prevent major disruptions, however, some service interruption is expected. In order to mitigate this, teams from Systems Engineering and Data Center Services will be working quickly to resolve issues as they are identified during and after the change. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/email, TSM, PASS NFS, Wireless, and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044033.

UCS Scheduled Maintenance

Fri, 09/08/2017 - 10:16
Enterprise IT is planning to update software on the servers that support UCS. This is not a UCS update, it is an update to the operating systems and related code. Users connected to UCS during the update may see an "error unable to connect" message in their mail client while the web interface may become unresponsive for a few minutes. The updates will be performed over three days, 9/12, 9/14 and 9/19 during the normal maintenance window of 5am to 7am. These changes are being tracked as CHG0044016, CHG0044021 and CHG0044022.

Notice of Changes to Data Center Firewall Management (Panorama)

Thu, 09/07/2017 - 17:43
Please see http://alerts.its.psu.edu/alert-4725 for original alert.

CAB approved CHG0043372.

On Tuesday 9/12 , starting at 7 am until Wednesday 9/13 ending at 7 am, a configuration lock must be put on Panorama and the University Park firewalls. If changes within Panorama, the Hershey firewalls or the University Park firewalls are needed, please open an incident against service “Data Center Services” or contact the Operations Center at 865-4662. The operations center will open a ticket on your behalf.

On Tuesday 9/12, starting at 8 pm until Wednesday 9/13 ending at 7 am, the Hershey firewalls will be moved from local management to Panorama management. The remediation process dictates that we must remove a firewall from the HA pair, proceed with the reconfiguration to Panorama management, then bring the firewall back in to service. The process then repeats on the the other firewall. While a firewall is being taken out of and back in to service, a momentary traffic disruption will occur. An outage of up to 5 minutes is possible for some applications depending on their behavior and tolerance for a lost packet in a session. Although the testing process has shown there does not need to be an extended outage, if there is an emergency an outage of up to 60 minutes may be experienced to rebuild the firewalls.

Starting Wednesday 9/13, all Data Center Firewall Management will be done through Panorama. Further information and documentation is still forthcoming. Please see the original post with a summary of the impact to firewall management.

Known Issue impacting TurnItIn

Thu, 09/07/2017 - 08:46
As of 7:07am on September 7, 2017 the TurnItIn.com service is experiencing issues causing problems logging into the TurnItIn site. Penn State IT staff members are monitoring the TurnItIn status page and will update this alert as more information becomes available.

Intermittent Service Disruption Affecting PASS

Wed, 09/06/2017 - 18:44
PASS service administrators noticed a problem that has caused connections to PASS over CIFS or NFS to be slow or disrupted starting around 4:54pm and are investigating.

Resolved: UCS Experienced partial outage

Wed, 09/06/2017 - 14:53
UCS experienced a partial outage from 1:09pm to 1:23pm due to a hardware failure. Enterprise IT have successfully restored UCS services.

WebMail web server upgrades

Wed, 09/06/2017 - 12:16
Enterprise IT is planning to upgrade the web servers that support Penn State WebMail. There should be no outage and users should experience no change in the service. The upgrades will be performed over four days, 9/7, 9/12, 9/14 and 9/19. This change is being tracked as CHG0043913.

Schedule Move of White1 Core Router

Wed, 09/06/2017 - 10:50
At 12:01 AM on Thursday, 9/14/2017

Penn State IT will begin the scheduled relocation of one of the two core routers at PSU During the window
of 12:01 AM to 5:00 AM. We will also be moving parts of the wireless core infrastructure as well. The
majority of network traffic running through this equipment will reroute through alternative equipment and
continue to operate as normal. There may be a partial outage of wireless for roughly 5 to 10 minutes as
active sessions re-establish on the redundant equipment. The exception to the redundancy will be the Research
Network. We will see a significant outage in the Research Network during the entirety of the move. All
services are expected to be fully operational by 5:00 AM.

Reference Service-NOW Change ID: CHG0043795

Resolved: various services affected

Wed, 09/06/2017 - 09:03
A hardware failure affected several services past the maintenance window. Known affected services included DIMC, Imaging, workflow, UCS, and chat. All production systems were returned to full operation by 7:45.

Core Wireless Network Opitmization

Tue, 09/05/2017 - 14:49
During the 5-7AM Maintenance window on September 7th 2017 ENCS will be preforming some optimization work on the core wireless infrastructure. During that time frame, clients on the wireless may experience intermittent connectivity. The disruptions should be brief, however we have reserved the entire maintenance window.

Reference SerivceNOW change request CHG0043957

Research Park UPS Work

Tue, 09/05/2017 - 13:13
On Thursday September 07,2017 an electrical contractor will be working at Research Park (Penn Stater) on the UPS. This work is being completed in the standard 5 AM to 7 AM maintenance window with an expected power outage of approximately 30 minutes. The existing UPS should be able to accomidate this outage, so we do not anticipate any loss of network services. For more information, please reference Service Now Change CHG0043649.

Resolved: Workflow Down

Thu, 08/31/2017 - 08:56
We are currently experiencing a problem with our Enterprise Workflow service. Staff are investigating the problem. We apologize for any inconvenience this may cause.

CPR Software Updates

Thu, 08/31/2017 - 06:42
On Thursday, August 31, 2017 from 05:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to CPR, DIMC, ID Provisioning, Account Activation and other supporting services. No outages are expected during this deployment.

Core Wireless Network Opitmization

Wed, 08/30/2017 - 16:24
During the 5-7AM Maintenance window on August 31st 2017 ENCS will be preforming some optimization work on the core wireless infrastructure. During that time frame, clients on the wireless may experience intermittent connectivity. The disruptions should be brief, however we have reserved the entire maintenance window.

Reference ServiceNOW Change CHG0043850

AT&T Wifi outage at Abington Campus

Wed, 08/30/2017 - 15:43
A known error impacting AT&T Wifi at Penn State Abington has been brought to the attention of the IT Service Desk.
Staff are working with the vendor to resolve this issue.

The IT Service Desk will continue to post updates to this alert as more information becomes available.

Thank you,
The IT Service Desk

WebAccess Outage

Wed, 08/30/2017 - 12:12
As of 10:05am, students, faculty and staff members are experiencing issues connecting to websites behind Penn State WebAccess, the University's online authentication system that protects WebMail, LionPATH, Canvas, the Employee Self-Service Information (ESSIC) and more. Penn State IT staff are aware of and are working diligently to rectify the issue. We will post updates as they become available.

Resolved: Known Error impacted Penn State Network (Wired and Wireless)

Tue, 08/29/2017 - 18:34
At 4:40PM, Penn State IT observed a brief, but widespread disruption of network connectivity which included both wired and wireless services. The cause was a core UEN router became unstable. The affected router was restored to operation at 5:10PM

At this time the UEN appears to be stable. Ref ServiceNOW INC0639282.

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