ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 2 min 11 sec ago

PASS services configuration changes

Thu, 03/30/2017 - 16:37
On Tuesday, April 4th, 2017, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Penn State IT will apply vendor recommended configuration changes to software used by PASS. There should be no loss of service during this maintenance.

It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

The Service Now Change Request number for this is: CHG0041368 and is in response to PRB0040337.

Canvas chat to be unavailable beginning on March 31

Thu, 03/30/2017 - 11:56
On Friday, March 31, Instructure will be performing updates to the Chat tool in Canvas that will take place over a scheduled maintenance window resulting in Chat being unavailable to users for up to 24 hours. All other features of Canvas will still be operational during this time. Instructure has not yet set an exact time for when this update will start, but it will be done overnight when fewer people are likely to be attempting to access the Chat tool. This alert will be updated when more information on start time is available.

The Chat tool has been modified as a Learning Tools Interoperability (LTI) tool to allow for functionality enhancements including updates for the interface, chat management, and chat history. The migration of chat history from the existing Chat tool to the new one will take place during the updates on March 31.

For more information about the enhancements being made in this update, please review Instructure's latest Release Notes at

Please contact with questions.

IBIS and ISIS Maintenance - March 31, 2017

Thu, 03/30/2017 - 11:13
On Friday, March 31, 2017, Penn State IT will apply vendor recommended fixes to Integrated Business Information Systems (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of ACOM, BCOM, and CCOM. This will also impact the GI, FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

Service may be affected during the Penn State IT maintenance window (5:00-7:00am) on Friday, March 31, 2017.

Brief wireless disruption at UP

Wed, 03/29/2017 - 16:14
There may be a brief disruption in the TNS maintained wireless services on 3/30 during 6:00 am to 6:15 am window at following buildings.The disruption is expected for about 1 to 3 minutes..
Please refer to CHG0041381 for further information.

VoIP Analog Service

Wed, 03/29/2017 - 13:28
Friday March 31st from 5:00AM to 7:00AM, Penn State IT will perform maintenance work on the VoIP Analog service.
This VoIP Analog service supports fax and classroom analog line service at University Park.

Reference SNOW Change ID: CHG0040884

ONEForest Provisioning/De-provisioning

Tue, 03/28/2017 - 14:39
During the maintenance window on Wednesday, March 29th, Penn State IT staff will upgrade ONEForest's provisioning process to include the de-provisioning process as well as other minor enhancements. There is no planned outage period during the upgrade.

This change could impact systems that use the ONEForest Active Directory for authentication, specifically:
ONEForest Connected Machines

This change is documented in ServiceNow CHG0041316.

Brief wireless disruption at Greater Allegheny campus

Tue, 03/28/2017 - 12:56
There will be a brief disruption in wireless services on 3/29 during maintenance widow in the TNS maintained wireless at Greater Allegheny campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041215 for further information. update

Mon, 03/27/2017 - 19:18
During the maintenance window on Tue, Mar 28, will be modified. The "mail to course group" feature will be removed. This
is being tracked in Service Now as: CHG0041347.

EI&O Applications - Wildfly 10 Upgrade

Mon, 03/27/2017 - 14:05
On Tuesday, March 28th, the EI&O Software Engineering Production application servers will be upgraded during the maintenance window. Affected applications are listed here: cpr, account-activation, accounting-and-billing, aleks-interface-service, api, cactus, ccmh, college-cost, common-service, deployment-status, service, dimc, directory-service, ecommerce-management-ui, ecommerce-service, email-service, ferpa-flag, fortress-service, fortress-ui, gi-lb, legacy-college-cost, oauth, provisioned-services, security-service, swagger-ui, tax-calculator, tier, tuition-calculator-admin-ui, tuition-calculator-ui, ucs-service, userid-generator, workflow-bi.

For details please see Change Request: CHG0041286

Brief wireless (psu) disruption at the mentioned Non-UP campuses on 3/28 maintenance

Mon, 03/27/2017 - 09:40
There may a brief interruption to the TNS Maintained wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/28 Tuesday, in the following Campuses. For further information, please refer CHG0041329.


Penn State 800# Inbound Service

Fri, 03/24/2017 - 14:46
Currently, inbound calls to Penn State 800# toll free services are impacted.
Penn State IT is working the problem and has also engaged with their vendor to further diagnose issue.

Reference SNOW Incident# INC0517170

ENCS service migration.

Fri, 03/24/2017 - 13:39
Beginning Monday April 3rd and continuing through April 14th ENCS and Datacenters staff relocate equipment and services. Work will begin at 4:00 AM and conclude by 7:00 AM each day. Measures are being taken to minimize the impact of affected services during this timeframe. This work is being tracked under CHG0040544.
The physical moves are planned on Monday April 3rd and Wednesday April 5th. During the hours mentioned above, there may be brief interruptions in the following:
Network Statistics

The transfer of additional services to VMHosting are scheduled from Aril 6th – April 14th -- no significant outages are expected during these moves.

ENCS service migration.

Fri, 03/24/2017 - 13:37
ENCS is migrating network support applications and services to Datacenter managed facilities. In preparation for this work, ENCS staff will be performing a supporting network reconfiguration beginning Monday March 27 at 6:00 AM and concluding by 7:00AM. This will cause a brief outage to the offerings listed below. This work is being tracked under CHG0041061 ( -- Caching DNS Server, clients with multiple DNS servers will continue to function, but at a slower rate. – NTP clients will continue to function normally.
Network Statistics
Proteus (IPAM, DNS, and DHCP Changes)

Research Network: Scheduled Maintenance

Thu, 03/23/2017 - 14:22
At 8 AM Friday morning, March 24th, Enterprise Networking and Communication Services will move a Research Network aggregate redundant switch from USB2 to Tower Road as part of the Critical Services Migration project. During the move there is no expected outage, however, there will be limited resiliency of the Research Network. This work can be tracked in CHG0040810. Work is expected to be completed by noon.

ActiveMQ Database Replication Fix

Thu, 03/23/2017 - 14:20
During the 5-7 AM Maintenance Window on Thursday, 3/30/2017, an ActiveMQ database replication issue will be fixed. There may be a brief period of unavailability while services are restarted.

Customers potentially affected: cpr, c-cure, grouper, lionpath, cactus, cidr

This change is documented in CHG0041307.

ActiveMQ Database Server OS Updates

Thu, 03/23/2017 - 14:19
During the 5-7 AM Maintenance Window on Tuesday, 3/28/2017, operating system patches will be applied to the ActiveMQ database server. There will be a brief period, possibly up to 15 minutes, of unavailability while the patches are applied.

Customers affected: cpr, c-cure, grouper, lionpath, cactus, cidr

This change is documented in CHG0041332

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 3/29

Wed, 03/22/2017 - 16:51
Penn State Information Technology will be installing Microsoft Windows system updates (patching) on Wednesday, 3/29 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Central Person Registry Database Update

Wed, 03/22/2017 - 07:31
During the 5-7AM Maintenance Window on 3/23/2017, data model changes will be applied to the CPR database. There is possibility for a brief disruption of service while the changes are being applied. This change is documented in CHG0041287.

eDDS/PeDDS Upgrade

Tue, 03/21/2017 - 10:46
On Thursday (3/23) during the normal maintenance window (5-7AM), staff will be upgrading the application software for the eDDS and PeDDS systems. During this time the services will not be available. This is being tracked by change ticket CHG0041271.

Brief wireless disruption at Dubois campus

Mon, 03/20/2017 - 14:37
There will be a brief disruption in wireless services on 3/22 during maintenance widow in the TNS maintained wireless at Dubois campus.The disruption is expected for about 3 to 10 minutes.