ITS Alerts

Subscribe to ITS Alerts feed
The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 44 min 4 sec ago

Penn State security

Tue, 01/03/2017 - 21:22
During the regularly scheduled maintenance windows(5-7 a.m.) on Wednesday, January 4, Thursday, January 5, and Friday, January 6, ITS will enable Transport Layer Security (TLS) securing outgoing email on the machines that answer for No outage is expected.

If you feel that you are missing any emails sent to your Penn State email address after 7:00 AM on any of the dates mentioned above please contact the IT Service Desk at

This change is being tracked in Service Now: CHG0039842.

Pollock Hub site Uninterruptible Power Supply (UPS) replacement

Tue, 01/03/2017 - 13:20
Scheduled Maintenance - UPS replacement at Pollock hub site on Jan 5th, 2017 at 5:00AM - ENCS will be replacing the Uninterruptible Power Supply (UPS) system that serves the Pollock HUB site on Thursday 01/05/2017, starting at 5AM with work expected to be completed by 5PM.

In order to perform this work, all equipment at the Pollock HUB site will transferred to temporary power. This temporary power source will not have UPS protection. We anticipate the transfer and operation of the equipment on the temporary power source to NOT be service affecting and users will not see any outage.

In the event of an unplanned power loss to the Pollock electrical feed, ENCS services would go offline for the duration of the electrical outage or until we would be able to complete the upgrade and transfer back to UPS / Emergency Power.

Services that have the potential to be affected include:
Pollock Hub site Layer 2 and 3 Network connections that are not redundant.

VoIP, Wireless, and Backbone services in the following buildings are subject to this alert:

Academic Activities
Academic Projects
Ag Analytical Services Lab
Beaver Hall
Beecher Dock House
Breazeale Nuclear Reactor
Coal Utilization
Deer Pens
East Area Locker
Forest Resources Lab
Modular Lab A
Nittany Community Center
Pollock Commons
Pollock Building
Pollock Landscaping Office
Processing Building
Research Unit A
Research Unit B
Research Unit C
Solar Home
Supplemental Mail Room
Transportation Research
Technology Support Building
Water Treatment Facility #2
Nittany Apartments
Pollock Residence Halls

This work is being tracked on CHG0039654.

Voice Mail Server Maintenance Work

Tue, 01/03/2017 - 12:57
Wednesday morning January 4th between 5:00AM and 6:00AM, OVPIT will perform maintenance work on the voice mail server cluster. There will be no impact on retrieval of voicemails from the system.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 1/4

Tue, 01/03/2017 - 10:19
ANGEL will be unavailable from 5 a.m. to 6 a.m. on Wednesday, January, 4th 2016, while upgrades to the hardware are completed. Please plan your work accordingly. Your patience is appreciated.

Abington phone system disruption

Tue, 01/03/2017 - 07:28
We have been informed by Penn State Abington staff of phone issues. Inbound and outbound calling is currently unavailable at the Abington campus.

Administrative Systems Firewall Upgrade

Thu, 12/22/2016 - 12:49
On January 4th 2017 starting at 5AM Data Center Services will be upgrading the capabilities of the firewall supporting services which include Angel, eLion, Data Warehouse, Imaging, eSteward, Fit, GI, Paws, Trackits, LionPath, Canvas, and Workflow. The network change is scheduled from 5AM to 7AM, however the actual outage is expected to last roughly 30 min. During that 30 min period all users will be unable to access these services. Updates to this can be followed in CHG0039712 within ServiceNow.

Angel load balancer migration

Thu, 12/22/2016 - 09:21
During the OVPIT Maintenance Window (5:00 - 7:00 a.m.) on Thursday January 5th, Angel will be migrated from the F5 load balancers to the A10 load balancers. The outage will be roughly 5 minutes in length during the beginning of the window.

The change is being tracked through ServiceNow - CHG0039812

Authentication service update

Wed, 12/21/2016 - 15:50
Continuing work performed under alert-4392, the shibboleth authentication service for Penn State Access Accounts ( will undergo another change on January 4 to further improve reliability when dealing with the problem encountered with alert-4381. Users should not experience any problems while this rolling update is applied.

This change is described in Service Now under: CHG0039737

Resolved: New logins to Box not connecting

Wed, 12/21/2016 - 15:25
"Some users may be experiencing issues while accessing Our engineering team is currently investigating.
Dec 21, 11:51 PST"

CPR Services Down

Tue, 12/20/2016 - 10:04
We are aware that CPR Web Services are returning a 500 error. We are working on resolving the issue. It appears to be linked to a storage upgrade that occurred this morning.

UBackup service not available during TLT DR site relocation on 12/21/2016

Tue, 12/20/2016 - 09:20
On 12/21/2016, starting at 7:00am, the TLT UDrive UBackup service as well as other TLT disaster recovery services will be unavailable for 24 hours.
The TLT DR site which is presently located in Paterno building will be relocated to the Tower Road Data Center.

No production services other than the UBackup service should be affected during this time.

This alert will be updated with the status about the relocation.

Please refer to SNOW change CHG0038781

Authentication service updates

Mon, 12/19/2016 - 14:07
The shibboleth authentication service for Penn State Access Accounts ( will undergo 2 configuration changes this week to further improve reliability when dealing with the problem encountered with alert-4381. Users should not experience any problems while these rolling updates are applied.

These two changes are described in Service Now under:
Dec 19, 2016 - CHG0039778
Dec 20, 2016 - CHG0039779

Penn State Testing Center updates and configuration changes during maintenance window on 12/19/2016

Sat, 12/17/2016 - 19:18
During the maintenance window on Monday, 12/19/2016, CLC will be upgrading hardware and software in the Penn State Testing Center. This will not affect any testing since the center will be closed for the holiday season at that point.

There will be two parts to this upgrade:
1) Upgrading control computers and peripherals in the Penn State Testing Center.
2) The existing web applications will be updated to incorporate changes necessary to support both Canvas and Angel testing in the testing center.

Please reference SNOW changes: CHG0039642 and CHG0039754

Refer to this alert for any updates.

CLC networking reconfiguration 12/19/2016

Sat, 12/17/2016 - 19:02
During the maintenance window (5am - 7am) on Monday, 12/19/2016, CLC will be re-configuring switches that might affect production services for a short period of time.

Please refer to this alert for updates.


Thu, 12/15/2016 - 16:45
WikiSpaces ( will be migrated to new hardware at 5:00 AM on Sunday, December 18th. It should be returned to service prior to 8:30AM. Due to the nature of the upgrade, WikiSpaces will not be available for the first hour of the upgrade.

Service Now Change: CHG0039677

Canvas maintenance scheduled for December 20

Thu, 12/15/2016 - 13:35
The Canvas database server is scheduled to undergo maintenance on December 20th from 2-4 am EST. Although Canvas will be available, it is recommended that users do not add or modify content during this time. An update will be provided when maintenance has been completed.

Telecom Building Scheduled Power Outage

Wed, 12/14/2016 - 16:07
On Wednesday, December 21st at 1:00 AM to 2:00 AM, there will be a planned power shutdown at the telecommunications building to install redundant electrical circuits. As a result of this power work, the buildings listed below are subject to disruptions to VoIP, Backbone, and Wireless service.

Biobehavior Health
Business Bldg
Food Science
AG Admin
Forest Resources
Henning Bldg
Henderson North
Life Sciences
Frear North
Frear South
Cato Annex II
Library Depository
Applied Sciences
North American Refractories
Earth and Engineering Sciences
Engineering Services
Research East
Research West
Bristol Place
Patterson Building
Borland Building
Arts and Arch Building
Huck Institute
Old Main
Eisehower Parking Deck
General Purpose Classroom
Sandy Drive
Beam Hall
Leete Hall
Holmes Hall
Chace Hall
Haller/Lyons Hall
Atherton Hall
Hibbs/Stephens Hall
McElwain Hall
Simmons Hall
White Course Apartments

This work is being tracked on CHG0038558.

Digital Identity Management Console outage

Wed, 12/14/2016 - 07:23
The Digital Identity Management Console is currently experiencing an outage after planned maintenance this morning ran longer than expected. Searches are not returning any results. We are working to resolve the problem.

Maintenance for Integrated Business Information System (IBIS)will take place from 12:00 p.m. (Noon) on December 24, until 7:00 a.m. on December 25

Tue, 12/13/2016 - 15:34
Required maintenance for Integrated Business Information System (IBIS)will take place from 12:00 p.m. (Noon) on December 24, until 7:00 a.m. on December 25. Affected services will not be available while the work is being completed.

Affected services include, but are not limited to:

• Integrated Business Information System (IBIS)
• Faculty eLion
• Financial Information Tool (FIT)

Resolved: Turnitin Disruption Evening of Mon. Dec 12

Tue, 12/13/2016 - 08:52
Some users may have experienced some problems with Turnitin between (6:42 - 7:49 PM EST, 15:42 - 16:49 PST). Turnitin service is normal now.