ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 3 min 14 sec ago

ANGEL to be unavailable from 5 a.m. - 7 a.m. ET on Monday, March 6

Wed, 03/01/2017 - 16:22
On Monday, March 6, during the scheduled maintenance window from 5:00 - 7:00 am ET, Penn State IT will be conducting a system failover to validate new ANGEL hardware. ANGEL will be unavailable during this time, and the ANGEL maintenance page will be posted at cms.psu.edu. An update will be made when this work is completed.

For more information, please contact lmssupport@psu.edu.

Update: Course Substitution Request System (CSRS) Failover Database Server Relocation to Tower Road

Wed, 03/01/2017 - 12:16
On Thursday March 2nd, the Course Substitution Request System (CSRS) failover database server will be unavailable due to extended maintenance activities. No production impact is anticipated. However, in the unlikely event of a severe issue with the primary database server, an extended outage would be required until the scheduled maintenance activity is completed, or the primary server can be recovered.

This change is tracked in Service Now as:
REQ0027325, RITM0029754 - DCS - Access/Services Request
INC0494967 - AIS Migration out of Shields - 2C.2 - CSRS-SQL-F01
CHG0040828 - CSRS-SQL-F01 Server Relocation of Failover to Tower Road

Update: Penn State Lehigh Valley Voice Services Migration

Wed, 03/01/2017 - 10:11
Beginning Friday, March 10th, through Sunday, March 12th, Penn State IT will be migrating Penn State Greater Allegheny Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

CHG0040988

Update: Penn State Greater Allegheny Voice Services Migration

Wed, 03/01/2017 - 10:06
Beginning Friday, March 17th, through Sunday, March 19th, Penn State IT will be migrating Penn State Greater Allegheny Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

CHG0040987

Update: Amazon Web Services (AWS) Outage impacting Penn State Services

Tue, 02/28/2017 - 14:41
Due to an outage with Amazon Web Services (AWS), the following Penn State services may be affected:

1. Canvas
2. Box
3. Sites
4. Zoom
5. Lynda

We will continue to update this alert as more information becomes available.

Sites@PSU Service Degradation

Tue, 02/28/2017 - 14:14
We are currently experiencing performance issues with sites@psu.edu. Our vendor is aware of this issue and we will provide more information as it is available.

Update: Canvas Currently Experiencing an Outage

Tue, 02/28/2017 - 13:53
Update - Amazon is still working to restore server access for sites that have been affected by their outage today, including many Canvas sites. They will keep us updated on their progress.

University Park Data Center Firewall Outage

Mon, 02/27/2017 - 17:57
On 2/27/2017 starting at 3:16PM until roughly 4:05PM one of the Data Center firewalls experienced an event causing the line cards to reload and not fully recover. During this period, the firewall dropped random traffic, causing sporadic issues. The network was stabilized, however it remains in a degraded state.

Friends of Penn State authentication service upgrade March 7, 8

Mon, 02/27/2017 - 11:50
Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. maintenance window. During this time, users will not be able to create new accounts or change passwords. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an FPS account. Authentication with existing accounts should continue to work during the upgrade. After the upgrade, users may see faster login times, but will likely not see a big difference.

On Wednesday, March 8, during the 5-7 a.m. maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two.

This change is tracked in Service Now as CHG0040678.

Web Based Login Degraded Service

Mon, 02/27/2017 - 09:12
An issue impacting web based logins have been brought to the attention of the IT Service Desk. Currently this issue is causing an Internal Server Error for users who are attempting to connect to various services such as Box, Yammer, LionPATH, Canvas, Starfish, etc. We are currently working to resolve this incident as quickly as possible.

Brief wireless (psu) disruption at Pollock hubsite

Mon, 02/27/2017 - 08:29

There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 2/22 Wednesday, in the following buildings. For further information, please refer CHG0040741.

Land&Water
Pollock
AcademicActivities
AgAnalytical
AmyGardner
Beaver
BeecherDock
Brill
CoalUtilization
Curry
DeerPens
EastAreaLocker
ForestResLab
FundamentalRes
Greenberg
Harris
Hartranft
Hiester
Mailroom
Mifflin
Miller
ModularLabA
MorningStar
MRL
Nelson
NittanyApt11
NittanyApt57
NittanyHall
Panofsky
PollockBldg
PollockMaint
Porter
REACTOR
ResearchUnitA
ResUnitB
ResUnitC
Ritner
Shulze
Shunk
TransRes
TSB
Wolf
Young

PASS Upgrade on Saturday, Mar 4

Fri, 02/24/2017 - 11:37
On Saturday, March 4, during an extended maintenance window (8 AM - Noon) OVPIT will upgrade the /pass/services filesystem in PASS. This will upgrade it to the newer features of GPFS 4.1. In order to perform this upgrade, all services that rely upon it will become unavailable during the majority of the maintenance window, 8 AM - Noon. These services include, but are not limited to the following:
- Polaris web hosting (www.psu.edu, news.psu.edu, campus sites, launch.lionpath.psu.edu, etc.); these sites will be served in a read-only state from cache during the maintenance
- www.personal.psu.edu and protected.personal.psu.edu
- www.courses.psu.edu
- www.clubs.psu.edu
- departmental Web hosting and virtual web hosting (www.psu.edu/dept will be served from cache during the maintenance)
- PASS Gateways (SMB/CIFS, NFS, Secure FTP)
- PASS Explorer, explorer.pass.psu.edu
- www.work.psu.edu
- wireless.psu.edu
- php.scripts.psu.edu
- UMG Manager (umg.its.psu.edu)
- Clubs Administration Console (admin.clubs.psu.edu)
- lists.psu.edu new list request form
- Personal web space request form
- Protect Access to COLA
- Keytab Generator
- the CACTUS web site and dependent features
- Signature Stations

This change is tracked in Service Now as CHG0040000 and is a second attempt at the /pass/services upgrade described in alert-4366.

Penn State Wireless Service IPv4 subnet addition

Thu, 02/23/2017 - 11:54
On March 6, Enterprise Networking and Communication Services (ENCS) will be adding a new subnet, 104.39.128.0/17, to the Penn State Wireless network to expand wireless service capacity throughout Penn State.

As a result, wireless security administrators should update any firewall or security policies to include the new IPv4 subnet on or before March 6 if Penn State Wireless traffic is permitted into the network that is being secured.

For more information, reference change request number CHG0040820 in ServiceNow.

Penn State Hershey Router Upgrades

Wed, 02/22/2017 - 14:00
**Pending CAB Approval**

Next Thursday, March 2, during the hours of 9 PM to midnight, ENCS will be upgrading the software on the Brocade MLX UEN routers at Penn State Hershey. The purpose of the software upgrade is to address known software defects affecting performance of the University Enterprise Network. Impacted services below may be affected for Up to 5 minutes.The routers will be rebooted one at a time to finalize the software installation.

This alert will be updated upon approval by the CAB at this coming Thursday review meeting.

Expected Impact: There is minimal expected impact due to the redundancy of the data backbones.

Reference Service Now Change ID CHG0040735.

Campus Router Upgrades

Wed, 02/22/2017 - 13:38
**Pending CAB Approval**

Next Wednesday, March 1, during the hours of 5 to 7 AM, ENCS will be upgrading the software on All Brocade MLX UEN routers at all Campuses, except for University Park, Dickinson, and Hershey. The purpose of the software upgrade is to address known software defects affecting performance of the University Enterprise Network. Impacted services below may be affected for up to 5 minutes. The routers will be rebooted one at a time to finalize the software installation.

Expected Impact: Outage for all listed Campus network resources up to 5 minutes.

Reference: Service Now Change ID CHG0040413.

WebAccess Performance testing during maintenance window of 2/22

Tue, 02/21/2017 - 16:10
During the maintenance window on Wednesday, 2/22 between 0600 and 0700, performance testing will be running against WebAccess QA environment, which could impact new logins to production systems that require WebAccess. There is no change to the configuration (form, fit, or function) of WebAccess itself. Test accounts will be used for the testing and the service will be monitored throughout the test period.

University Park Router Code Upgrade

Tue, 02/21/2017 - 16:07
**Pending CAB Approval**

Next Tuesday, February the 28th, during the hours of 4 to 7 AM ENCS will be upgrading the router code on all of our University Park routers. University Park routers will be rebooted one at a time to finalize the code installation. Each router will take approximately ten minutes to reload. Customers without redundant connections should expect a roughly ten minute service interruption sometime between 4 and 7 AM on the 28th.

This alert will be updated upon approval by the CAB at this coming Thursday review meeting.

Wireless Maintenance: Eduroam SSID

Tue, 02/21/2017 - 11:03
On Monday, 2-27, during the standard maintenance window, there will be a brief disruption for users of the eduroam SSID while the client IP address range is changed. Devices connected to the eduroam SSID during this maintenance should be able to reacquire an IP address following this change; however, for some devices a disconnect/reconnect to the eduroam SSID may be required.

Brief wireless (psu) disruption at PennStater hubsite

Tue, 02/21/2017 - 09:57
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 2/22 Wednesday, in the following buildings. For further information, please refer CHG0040722.
OC.MifflinCE
PellLab
103Bldg
230BLDG
328Bldg
330Bldg
331BLDG
ADL
ArthropodRes
BeefCattleSheep
CentralMilk
ChemEcoLab
GenAviationHangarII
HorseBarn
Insectarium
Lubert
Merkle
Outreach
PennStater
TechCenter
TestTrackOffice
TranspTestTrack
VehicleTesting
Wiley

Certain Canvas functions to be unavailable on Wednesday, February 22

Mon, 02/20/2017 - 16:55
A Penn State database server that impacts Canvas will be receiving updates during the scheduled maintenance window on Wednesday, February 22, from 5 a.m. to 7 a.m. ET. Although Canvas will still be available for users, functions highlighted with the Penn State shield on the Canvas Dashboard will be unavailable during this time.

Faculty and student functions that will be unavailable during the maintenance window
• ANGEL course list
• Merge Course Manager
• PSU Roster page
• Request a Course Sandbox
• Request a Master or a Manually Enrolled Course
• Title IV

Help Desk functions that will be unavailable during the maintenance window
• Admin Report
• Bulk Roster Import
• Create Manual Course
• Course Search
• Edit Course Node
• Help Desk tools
• Manage Admins
• Sub-Account lookup

An update will be provided when maintenance has been completed.

For more information, please contact LMS Support (lmssupport@psu.edu).

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