ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 2 min 32 sec ago

Brief Wireless outage 4/13 Multiple Campuses

Wed, 04/12/2017 - 14:26
ENCS will be implementing a route optimization change that will affect wireless clients at the following campuses at 6AM Thursday April 13th.

Erie: The Behrend College
Greater Allegheny

Clients may observe a blip or monetary loss of connection, work will be completed by 6:15AM

Reference ServiceNOW: CHG0041622

Brief wireless disruption at Beaver campus

Wed, 04/12/2017 - 09:39
There will be a brief disruption in wireless services on 4/13 during maintenance widow in the TNS maintained wireless at Beaver campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041572 for further information.

Update: IBM Tivoli Storage Manager (TSM) 6.3 to reach End of Support

Tue, 04/11/2017 - 16:55
Users of the TSM service should be aware that IBM Tivoli Storage Manager (TSM) 6.3 will reach End of Support on April 30, 2017.

In addition, IBM TSM 6.4 will reach End of Support on September 30, 2017.

If you are using TSM Backup/Archive client 6.4 or earlier, we advise you to upgrade to a version with ongoing support. You can download the latest client from IBM at

If you have any questions, please email the TSM Administrators at

Brief wireless disruption at Behrend campus

Mon, 04/10/2017 - 15:08
There will be a brief disruption in wireless services on 4/5 during maintenance widow in the TNS maintained wireless at Behrend campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041556 for further information.

VoIP and Wireless Service disruption: Wagner Annex and Thomas building

Mon, 04/10/2017 - 14:29
On Thursday, 4-13-17, there will be a disruption to the VoIP and Wireless service at Wagner Annex and Thomas building during the ENCS maintenance window, 5:00 AM - 7:00 AM. Please reference changes CHG0040874 and CHG0041583 for further information.

Resolved: WebMail Degradation

Mon, 04/10/2017 - 14:20
Between 12:43 p.m and 1:05 p.m., was in a degraded state. The problem is now resolved.

Update: WebAccess slowness

Sun, 04/09/2017 - 23:41
A possible network problem was identified and corrected at 10:15 p.m. Staff continue to monitor the systems.

Planned power outage: Penn State Lehigh Valley

Thu, 04/06/2017 - 16:22
The Operations Center has been informed of a planned power outage for Penn State Lehigh Valley due to a new generator test starting today. Networking and voice services will be affected for approximately four hours. Please reference CHG0041536 for more information.

Willard Hub Site Electrical Upgrade

Thu, 04/06/2017 - 14:31
ENCS will be replacing the Uninterruptible Power Supply (UPS) system that serves the Willard HUB site on Tuesday April 11th, 2017, starting at 5AM with work expected to be completed by 5PM.

In order to perform this work, all equipment at the Willard HUB site will only be supplied by NORMAL building power. This power source will not have the benefit of backup protection from a generator or a UPS. We anticipate the transfer and operation of the equipment on the NORMAL power source to NOT be service affecting and users will not see any outage.

In the event of an unplanned power event on campus to the Willard electrical feed, ECNS services would go offline for the duration of the electrical outage or until we would be able to complete the upgrade and transfer back to UPS / Emergency Power.

Services that have the potential to be affected include:
-Willard Layer 2 and 3 Network connections that are not redundant.

- VoIP, Wireless, and Backbone services in the following buildings are subject to this alert:

300 BLDG
EngUnit A&B
EE West
EE East
Calder Square
James BLDG
Rider House
Marion Place
224 South Allen
Downtown Theatre
The Towers
141 West Beaver
Power Plant
Old botany
Bag House

Again, we anticipate NO service outages related to this work, only if there is an unplanned and external electrical outage while this work takes place since the equipment will not have backup power.

Please reference SNow Change - CHG0040552

eSteward (estewrd-sql-f01) Failover Database Server Relocation to Tower Road

Thu, 04/06/2017 - 11:07
On Tuesday April 11th, the eSteward (estewrd-sql-f01) failover database server will be unavailable due to extended maintenance activities. No production impact is anticipated. However, in the unlikely event of a severe issue with the primary database server, an extended outage would be required until the scheduled maintenance activity is completed, or the primary server can be recovered.

This change is tracked in Service Now as:
CHG0041512 - Estewrd-SQL-F01 Server Relocation of Failover to Tower Road

TSM Server Upgrade of Scheduled for April 12, 2017

Wed, 04/05/2017 - 16:59
An upgrade will be installed on the TSM server from 1:00 - 4:30 p.m. (13:00 - 16:30) on Wednesday, April 12, 2017. The work will upgrade the TSM server software to a new version (7.1.7) with improvements, bug-fixes, and ongoing vendor support.

All currently-supported client versions will continue to be compatible with the new server version.

The work is being performed during a period of low activity to limit service degradation for users. During this time, will not be available for backing up or restoring files. The other TSM servers will not be affected by this upgrade.

The upgrade is being tracked in Service Now as change CHG0041508.

VoIP and wireless Service in Biobehavioral and Health Building

Wed, 04/05/2017 - 14:18
Biobehavioral and Health Building will experience a brief disruption in VoIP and wireless services on 4/6 during the ENCS maintenance window between 5:00am - 7:00am. The disruption is expected for about 10 - 15 minutes.
Please refer to CHG0041437 for further information.

Penn State Wilkes Barre Voice Services Migration

Tue, 04/04/2017 - 23:18
Beginning Friday, April 7th at 5:00PM, through Sunday, April 9th, Penn State IT will be migrating Penn State Wilkes Barre voice services from their existing PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

Service Now Change: CHG0041497

Resolved: outage

Tue, 04/04/2017 - 16:42
After resetting the Adobe Connect login web services the problem has been resolved. Penn State IT will continue to investigate the root cause.

Brief wireless disruption at Altoona campus

Tue, 04/04/2017 - 12:40
There will be a brief disruption in wireless services on 4/5 during maintenance widow in the TNS maintained wireless at Altoona campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041421 for further information.

PASS Gateway Degradation (

Tue, 04/04/2017 - 11:08
Some users are experiencing issues with accessing We are currently investigating the issue.

Canvas: Apps tab not available on the course settings page for faculty.

Mon, 04/03/2017 - 19:50
The latest Canvas release instituted a change in user permissions which is not allowing teachers or course admins to access the Apps tab within the settings of a Canvas course. Until this is resolved, faculty will not be able to access the Redirect Tool in the course settings area. Canvas is aware of the issue and is working to resolve the issue as soon as possible. unavailable

Mon, 04/03/2017 - 11:33
When accessing, users are seeing: You don't have permission to access / on this server.

ITS Staff are working on the issue.

Update: Email Service Degradation

Mon, 04/03/2017 - 00:04
There is currently a known issue regarding Email. Email service is in a degregated state.

We are currently working on the issue. Load Balanced Name Change

Fri, 03/31/2017 - 11:24
During the maintenance window on Wednesday, April 5th, Penn State IT staff will upgrade ONEForest's load balanced name. There is no planned outage period during this change.

This planned change could impact all systems that use Shibboleth IDP for authentication, including, but not limited to:

This change is documented in ServiceNow CHG0041419.