ITS Alerts

Subscribe to ITS Alerts feed
The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 15 min 53 sec ago

Canvas Maintenance Jan. 23 from 5:00am - 7:00am EST

Mon, 01/22/2018 - 16:01
Penn State Enterprise IT will be performing Canvas maintenance on Tuesday, Jan. 23 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time Canvas login and tools with a PSU shield may be unavailable. An update to this alert will be posted once maintenance is complete.

ANGEL Maintenance Jan. 23 from 5:00am - 7:00am EST

Mon, 01/22/2018 - 15:26
Penn State Enterprise IT will be performing ANGEL maintenance on Tuesday, Jan. 23 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time ANGEL will be unavailable. An update to this alert will be posted once maintenance is complete.

CPR Database Maintenance

Mon, 01/22/2018 - 12:23
The CPR Database servers will be undergoing storage interface changes during the maintenance window on January 23, 2018. An outage is not expected, but possible. Should an outage occur, CPR, DIMC and PSU Alert Interface could experience a disruption.

PASS and related services slow or intermittently accessible

Mon, 01/22/2018 - 12:14
The PASS team has been investigating a problem that started around 11:30 today causing access to PASS to be slow or unresponsive. The CIFS gateways stopped accepting new connections. Some web sites may be slower than normal and may timeout in other times.

UCS Scheduled Maintenance

Thu, 01/18/2018 - 16:15
Enterprise IT is planning on performing server maintenance to one of the servers that supports UCS. About 20% of UCS users will not be able to send/receive email during the maintenance, resulting in a partial outage. Others may experience a slow login process on the web interface. Email will be queued during the maintenance and delivered once the work is complete. The maintenance is scheduled to be performed Tuesday, January 23, 2018 during the normal maintenance window of 5 a.m. to 7 a.m.

The change is being tracked in CHG0046088.

Voice Services Maintenance Work

Thu, 01/18/2018 - 15:17
Saturday January 20 beginning at 11:00 p.m. through Sunday January 21 3:00 a.m., Penn State
IT will perform maintenance work on the voice application servers. During this time, users
may experience a reset of their voice endpoint devices.

Snow Change: CHG0045886

Penn State Beaver Voice Services Migration

Thu, 01/18/2018 - 14:51
Friday January 19th starting at 5PM thru Sunday at 5PM, Penn State IT will be migrating Penn State Beave Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this migration, inbound and outbound voice call services will be periodically interrupted.

Service Now CHG0046143

PASS issue

Wed, 01/17/2018 - 14:25
IT staff are currently investigating a problem that is affecting the NFS gateway to PASS, some web hosting, and potentially other areas.

Resolved: Shibboleth Security Advisory 20180112

Wed, 01/17/2018 - 11:51
If you use the Shibboleth SP (Service Provider) software, please update it to the latest version, per the announcement linked below. If your group/unit purchased/contracted with a vendor-provided website that uses Web Single-Sign On -- WebSSO (and so, possibly uses, Shibboleth SP), please forward this to them.

The announcement, with more information, is at

Resolved: Known Error impacting Starfish

Wed, 01/17/2018 - 10:34
As of 10:30 am Penn State IT Staff have identified the issue causing the outage to Starfish and have a solution in place. Technicians are currently monitoring the service with the Vender.

PASS and related services slow or intermittently accessible

Tue, 01/16/2018 - 17:52
A problem was detected that started around 5:36 pm that is causing some PASS services to be slow or intermittently inaccessible. Staff are investigating.

Known Error impacting ENCS Service Inquiry/Request Form - Investigation Underway

Mon, 01/15/2018 - 08:38
As of 8:15 a.m. on January 15, 2018, ENCS Is experiencing an issue with the ENCS Service Inquiry/Request Form. Users are receiving an error, when they attempt to submit the form. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available

9 FPS v1 api methods will be removed

Fri, 01/12/2018 - 16:12
During the maintenance window on Monday, Jan. 15, 2018, FPS will be upgraded to remove 9 of the deprecated api calls from the v1 api. See CHG0045271 for details.

Event Calendars Update - January 16

Fri, 01/12/2018 - 16:03
On Tuesday, January 16 during the regularly scheduled maintenance window (5-7am), Information Technology Services (ITS) will make hardware and software updates to the Event Calendars at Penn State, Work is expected to start about 6am and will complete by 7am.

The Event Calendars at Penn State web server will not be available while the upgrade is performed.

Users should not experience a change in workflow following the update.

The change is being tracked through Service Now - CHG0045913

PASS Homes Metadata Disk Replacement

Fri, 01/12/2018 - 15:17
Metatdata disks used by the PASS homes file systems will be replaced over several days between Jan 15 and Jan 21. The work should be transparent to PASS users except that users may see an increase in file system latency between 10pm and 5am Jan 17-19 and the following weekend Jan 20-21 as new disks are added to the filesystems and old disks are removed. This change is being tracked in Service Now as CHG0045420.

Resolved: Known Issue Impacting Sites at Penn State

Fri, 01/12/2018 - 11:44
As of 11:35 a.m., we received confirmation from the vendor that Sites at Penn State services have been restored. All affected websites should be working as expected.

Lehigh Valley unscheduled power outage

Fri, 01/12/2018 - 10:12
As of 10 a.m., Friday, January 12, 2018, The Lehigh Valley Campus is experiencing an unscheduled power outage and is currently running on generator power. Staff members are currently investigating the issue. The power is estimated to be restored by 3:30 p.m. today. Connectivity to the core router has not been lost at this time. More information will be shared as it becomes available.

DCS Networking Alert: configuration change in data center networking

Thu, 01/11/2018 - 16:10
Data Center Services is planning to make changes to the network in Hershey on Friday 1/12/2018. Please find more information about the change below.

What is changing?
At 5:30am we will be reloading line cards in one of the UTC data center switches at Hershey campus. We are scheduling this on short notice to prevent the cards from reloading on their own during the day, due to multiple errors reported in the logs. While the reload process is approximately 15 minutes per card, it outage should only be momentary while the network re-converges.

Will this effect my services running in the data centers?
You may experience a very brief network outage while traffic moves to redundant paths.

What are the next steps?
We will let you know when this change is complete. There is nothing you need to do at this time.

For additional information please see:

Service Now change: CHG004595

Resolved: Known Error Impacting Webmail

Thu, 01/11/2018 - 14:41
The Webmail service ( has been restored to normal functionality. This alert is now resolved.

Canvas Maintenance Jan. 10 from 5:00am - 7:00am EST

Tue, 01/09/2018 - 18:06
Penn State Enterprise IT will be performing Canvas maintenance on Wednesday, Jan. 10 during the scheduled maintenance window between 5 to 7 a.m. EST. An update will be installed to resolve an issue with duplicate student images in the instructor's Roster print view option.

An update to this alert will be posted once maintenance is complete.