ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 1 min 29 sec ago

NFS PASS Gateway to be moved to a new load balancer - June 13

Fri, 06/09/2017 - 11:30
On Tuesday, June 13, NFS PASS Gateway (nfs.pass.psu.edu, 146.186.18.3) will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). NFS PASS Gateway may be unavailable for a few minutes while the migration takes place. Users may have to remount PASS after the move

For more information, reference the following ServiceNow Change Request: CHG0042530

Voice Services Migration Work

Fri, 06/09/2017 - 10:26
Tuesday night, June 13 beginning at 11:00 p.m. through Wednesday morning June 14 7:00 a.m.,
Penn State IT will perform voice services maintenance work. This scheduled work is required
to move hardware components from University Support Building 2 to the University Park Dater Center
located on Tower Road. During this time, users may experience brief delays with inbound and
outbound voice calls.

These planned moves are part of a project to migrate key core and boarder functions from Tier2
facilities to Tier3 locations improve reliability and uptime of critical IT services.

Reference SNOW Change: CHG0042490

WebAccess: web software update

Thu, 06/08/2017 - 15:04
On Wednesday, June 14, 2017, during the regularly scheduled maintenance window (5:30 a.m. - 7:00 a.m.), Penn State IT will update the web server software and configuration on the WebAccess servers.

No outages are expected during this work, and the login process should remain the same.

This work is being tracking in Service Now CHG0042440.

ScholarSphere service interruption, 6/08/2017

Wed, 06/07/2017 - 22:21
There will be an interruption to ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, June 8th to apply upgrades.

chat.psu.edu service maintenance

Wed, 06/07/2017 - 18:00
On Thursday, June 8, 2017, from 5:00 A.M. to 5:05 A.M., EI&O support staff will perform maintenance to chat.psu.edu and conference.chat.psu.edu. It is anticipated that those 2 services will not be available for approximately 5 minutes.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Friday, 6/9 and Wednesday, 6/14

Wed, 06/07/2017 - 12:03
Penn State Enterprise IT will be performing ANGEL maintenance on Friday, 6/9 and Wednesday, 6/14 during the scheduled maintenance window from 5 a.m. to 6 a.m. ET on both days. ANGEL will be unavailable during these times. Once maintenance has been completed on each day, users will again be able to access ANGEL.

Resolved: authsmtp.psu.edu authentication issue

Wed, 06/07/2017 - 09:48
Starting at 7:00 on June 7, authsmtp.psu.edu had intermittent issues with authentication. The issue was resolved as of 8:19. The cause was multiple authentication processes running causing a conflict. We are looking into why multiple were started.

DIMC Deployment

Mon, 06/05/2017 - 17:35
On Thursday, June 8, 2017 from 06:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to DIMC and other supporting services. No outages are expected during this deployment.

UCS Toolkit Deployment

Mon, 06/05/2017 - 17:35
On Wednesday, June 7, 2017 from 06:00 a.m. to 07:00 a.m., EI&O support staff will be deploying a new version of the UCS Toolkit and other supporting services. The UCS Toolkit will be unavailable during the maintenance window.

Account Activation / QuickID Deployment

Mon, 06/05/2017 - 17:34
On Wednesday, June 7, 2017 from 06:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to the Account Services application and other supporting services. No outages are expected during this deployment.

CPR Deployment

Mon, 06/05/2017 - 17:34
On Tuesday, June 6, 2017 from 06:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to CPR and other supporting services. No outages are expected during this deployment.

Voice Services Migration Work

Mon, 06/05/2017 - 15:59
Thursday morning, June 8 from 5:00 a.m. to 7:00 a.m., Penn State IT will perform High Speed Backbone maintenance work associated with the VoIP network.
This scheduled work is required in order to prepare for future hardware component moves from University Support Building 2 to the University Park Data
Center located on Tower Road. During this time, users may experience brief delays with inbound and outbound voice calls.

These planned moves are part of a project to migrate key core and boarder functions from Tier2 facilities into more robust Tier3 locations to improve
reliability and uptime of critical IT services.

Reference SNOW Change: CHG0042398

WebAccess testing during maintenance window of 6/6

Mon, 06/05/2017 - 15:06
On Tuesday, June 6, 2017 from 06:00 a.m. to 06:45 a.m., support staff will be testing new web servers for WebAccess. This is in preparation for a upcoming change which will be announced later.

No outages are expected during this test, and the login process should remain the same.

Resolved: Listserv (lists.psu.edu) degraded

Mon, 06/05/2017 - 11:29
Starting around 08:40 on June 3, a permissions issue caused listserv to be unable to look up any LDAP group (UMG). Any list not using a UMG was unaffected by this degradation. As of 09:37 June 5, Penn State IT staff have resolved the permissions issue, and listserv can now handle LDAP group (UMG) lookups.

DC Network Maintenance 6/20/2017

Fri, 06/02/2017 - 13:35
On 6/20/2017, during the 5-7am maintenance window, ENCS and DCS will be performing maintenance on the Tier 4 network within the Tower Road building. A reboot of the switches is needed to implement system changes to increase the number of VLANs supportable on the switch as well as to enable jumbo frames.

During the reboot, all connectivity to the Tier 4 network within Tower Road will be disrupted for a period of up to 15 minutes. Work is expected to begin shortly after 5:00 am.

This work is being tracked under change CHG00042197.

DC Network Maintenance 6/6/2017

Fri, 06/02/2017 - 13:33
On 6/6/2017, beginning at 5 am and ending before 7 am, ENCS and DCS will be updating management settings on network switches in the DC Networks at Tower Road, Computer Building and Hershey University Technology Center (UTC). The settings being changed include ntp and time zone settomgs. In lab testing, this did not create any impact to network services. It was found in a soak test that changing these settings could cause a switch to see elevated CPU usage. Due to this the work is being performed in a maintenance window and staff will be prepared to deploy to resolve any issues as fast as possible.

No network disruptions are expected. Degraded performance and/or degraded redundancy is possible while the changes are being made.

This work is being tracked under CHG0042472

Resolved: Sites@PSU Service Outage

Fri, 06/02/2017 - 12:06
Sites functionality has been restored.

Scheduled Maintenance – Business Building VoIP & Wireless LANs

Wed, 05/31/2017 - 15:40
On Friday June 2nd 2017, ENCS will be performing maintenance on the VoIP & Wireless networks at the following location starting at 5:00AM:

Business Building

There will be a brief degradation of service while the maintenance is performed.

Reference ServiceNow change: CHG0041809

Voice Services Maintenacen Work

Wed, 05/31/2017 - 10:00
Wednesday night May 31st beginning at 11:00PM through Thursday June 1st 3:00AM, Penn State IT will perform maintenance work on the voice services network.
During this time, users may experience brief delays with inbound and outbound voice calls.

SNOW Change: CHG0042415

Kerberos OS upgrade June 1

Tue, 05/30/2017 - 15:49
Between 6 to 7 am, June 1, users may see some small delays authenticating Penn State Access Accounts (dce.psu.edu Kerberos realm) and the https://www.work.psu.edu/password/ Password Management web site will not be available due to a minor OS upgrade.

This change is tracked in Service Now as CHG0042334.

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