ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 31 sec ago

University Collaboration Suite (UCS) to be moved to a new load balancer - May 9

Mon, 05/08/2017 - 16:31
On Tuesday, May 9, University Collaboration Suite (UCS) will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). UCS may be unavailable for a few minutes while the migration takes place.

During the outage period, UCS users will not be able to send or receive e-mail and/or calendar appointments. No messages will be lost as a result of the outage, and all queued messages will be sent once the migration has completed.

For more information, reference the following ServiceNow Change Request: CHG0042037

Brief Wireless disruption - several commonwealth campuses

Thu, 05/04/2017 - 14:58
There will be a brief wireless service disruption at the commonwealth campuses listed below on Tuesday, 5-9-17, during the Enterprise IT maintenance window. Please refer to SNOW change, CHG0041946 for further information.

Penn State Schuylkill
Penn State Shenango Valley
Penn State Wilkes Barre
Penn State Brandywine
Penn State Fayette

Zoom Services Upgrade - May 5, 2017

Thu, 05/04/2017 - 11:15
There will be a brief disruption in Zoom's service on May 5, 2017 during the 5am - 7am maintenance window to allow for InCommon integration. This disruption is expected for about 5 to 10 minutes.

Recommended Vendor Fixes to IBIS/ISIS

Thu, 05/04/2017 - 10:35
On Friday, May 5th, 2017, Penn State IT will apply vendor recommended fixes to Integrated Business Information Systems (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be an outage of ACOM, BCOM, and CCOM. This will also impact the GI, FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

Service may be affected during the Penn State IT maintenance window (5:00-7:00am) on Friday, May 5th, 2017.

Maintenance on Penn State VPNs including ISP to PSU, and the LIAS VPN

Wed, 05/03/2017 - 16:45
On Wednesday, May 10th from 6:00am to 6:20am, maintenance will be performed on the hardware supporting Penn State VPNs including ISP to PSU, and the LIAS VPN. The expected outage of the VPN connections is less than 5 minutes.

This change is tracked in Service Now as CHG0041885.

Student Rating of Teaching Effectiveness and Program Submission and Consultation System (DNETCON-SQL-P02) Failover Database Server Relocation to Tower Road

Tue, 05/02/2017 - 15:46
On Monday May 8th, the Student Rating of Teaching Effectiveness and the Program Submission and Consultation System (DNETCON-SQL-P02) failover database server will be unavailable due to extended maintenance activities. No production impact is anticipated. However, in the unlikely event of a severe issue with the primary database server, an extended outage would be required until the scheduled maintenance activity is completed, or the primary server can be recovered.

This change is tracked in Service Now as:
CHG0041952 - DNETCON-SQL-P02 Server Relocation of Failover to Tower Road

University Collaboration Suite (UCS) Software Upgrade - May 13

Tue, 05/02/2017 - 12:50
On Saturday, May 13, University Collaboration Suite (UCS) will undergo a software upgrade during the scheduled maintenance window from 5:00 a.m. to noon. An outage of approximately seven hours is expected while the software is updated.

During the outage period, UCS users will not be able to send or receive e-mail and/or calendar appointments. No messages will be lost as a result of the outage, and all queued messages will be sent once the upgrade has been completed.

The upgrade addresses the following bug fixes and feature enhancements:
The quota usage bar in the upper right of the web client will be larger and more visible.
The "Add to Filter" feature when right clicking an address will be available once again.
The QuickAdd location using GAL autocomplete bug will be fixed.
Users will be warned if creating an event in the past.
Minor printing issues for IE/Firefox will be corrected.
Weekly recurring meetings will be synced in Outlook 2016.
Caldav sync errors on latest Mac versions will be fixed.

For more information, reference change request number CHG0041545 in ServiceNow.

The following additional resources are available for UCS users:
UCS Knowledge Base articles:
Zimbra release notes:
IT Training Services UCS training materials, quick start guides, and video tutorials:

Redirect Tool in Canvas currently unavailable

Mon, 05/01/2017 - 16:31
A recent patch by Instructure is preventing faculty from accessing the Apps tab in the Canvas course settings. As a result, faculty are unable to use the redirect tool to add or edit external links within their courses. Instructure is aware of this issue and is currently testing a solution that is planned to be released on May 12.

Until this solution is available, faculty who have redirect URLs that need to be added or edited can email the course information and requested links to

World Campus faculty should fill out the World Campus and Continuing Education HelpDesk Email Form at and include a link to the course and the redirect URLs to be added or edited.

Pattee Library: Wireless and VoIP service outage

Mon, 05/01/2017 - 14:51
On Thursday, 5-11-17, during the standard ENCS maintenance window, there will be a brief Wireless and VoIP service disruption at Pattee Library while network hardware that supports these services is moved to a different power source. Please reference SNOW changes CHG0041841 & CHG0041842 for further information.

Update: outage

Mon, 05/01/2017 - 11:43
As of ~10:30AM, connections to ldaps:// are responding normally and all dependent services appear to be functioning normally again.

WebAccess Slowness

Mon, 05/01/2017 - 11:24
WebAccess is currently experiencing slowness that may result in longer page loading times. ITS is aware of the issue and is investigating the cause and a resolution.

Penn State Behrend Voice Service Migration

Fri, 04/28/2017 - 10:21
Beginning Monday, May 8, 2017 through Thursday June 1, 2017. OVPIT will be migrating Penn State Behrend Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this four week migration, inbound and outbound voice call services will be periodically interrupted.

Service Now Change: CHG0041901

Service may be affected starting on May 8, 2017 starting at 8:00AM. The estimated time of resolution is June 1, 2017 at 11:00PM.

For more information, please contact Operations Center (814-865-4662).

For the most current information regarding this alert, please see

University Collaboration Suite (UCS) Server Maintenance - April 25

Mon, 04/24/2017 - 16:53
On Tuesday, April 25, during the regularly scheduled maintenance window (5:00 - 7:00 a.m.), Penn State IT will perform University Collaboration Suite (UCS) server maintenance. While work is being performed, there will be a partial outage.

Approximately 7% of users will experience the outage. At least a twenty minute outage is expected while the work is being completed.
Emails will be queued during the partial outage and delivered once service has been restored.

More information about UCS can be found through the service web page -

This change is being tracked in Service Now: CHG0041557

Voice Service Maintenance Work

Fri, 04/21/2017 - 10:11
Friday night April 28th beginning at 11:00PM through Saturday morning April 29th 7:00AM, Penn State IT will be adding new servers for the VoIP system that processes inbound and outbound voice calls. During this time, short periods of service degradation are expected while the work is being completed. Users may see their phones reset as part of the process.


ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 4/26

Wed, 04/19/2017 - 16:00
Penn State Information Technology will be installing Microsoft Windows system updates (patching) on Wednesday, 4/26 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Resolved: PASS NFS Gateway degraded

Wed, 04/19/2017 - 14:52
One of the backend servers for the PASS NFS Gateway stopped functioning. Users that were connected to it would have seen an issue from 1:01 PM. Services were restarted on the backend server at 1:39 and the PASS NFS Gateway is functioning normally since the restart.

Canvas login temporarily moving off WebAccess starting April 20

Tue, 04/18/2017 - 11:34
Canvas login will temporarily switch from WebAccess to an alternative authentication method beginning Thursday, April 20. This change is being done to ensure Canvas is available while Instructure implements planned updates that could interfere with the WebAccess authentication process.

The switch from WebAccess will occur during the maintenance window between 5 and 7 a.m. (ET) Thursday, April 20. Users will see a different login screen but will be directed to their Canvas dashboard after entering their userID and password.

Although Penn State IT will be monitoring Instructure’s updates and working to lessen the impact to users, Friends of Penn State (FPS) account holders may be unable to log in to Canvas when Instructure begins implementation at noon ET on Friday, April 21. If FPS accounts are impacted, corrective action will be taken immediately by Penn State IT to resolve any authentication issues.

Please note that switching to an alternative authentication means that Canvas will not be part of the single sign-on services during this time. As a result, users will be prompted to login again when moving between Canvas and other online Penn State services.

Two-factor authentication will not be available for Canvas until the login returns to WebAccess during the 5 to 7 a.m. (ET) maintenance window on Tuesday, April 25.

Please contact with any questions.

EIO Infrastructure outage

Mon, 04/17/2017 - 16:03
EI&O is currently experiencing a widespread outage of our VMWare infrastucture. Many production services are affected. We will update this ticket as we learn more.

Service interruption, Thursday April 20,2017

Mon, 04/17/2017 - 15:31
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), Millennium Scholars Program(MSP), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, April 20th.

Resolved: Intermittent Outage on

Sun, 04/16/2017 - 12:00
Starting yesterday one of the backend servers for started experiencing intermittent issues. Some users were able to successfully login, while others were not. The server was restarted today at 10:45 and things seem to be functioning normally now.