ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 3 min 3 sec ago

Resolved: smtp.psu.edu degraded service

Wed, 03/15/2017 - 11:44
The block has been lifted as of 10:33.

Resolved: Webmail Service Degradation

Mon, 03/13/2017 - 22:22
WebMail is back in service as of 9:25 PM.

Brief wireless (psu) disruption at Telecom hubsite

Mon, 03/13/2017 - 15:11
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/14 Tuesday, in the following buildings. For further information, please refer CHG0040792.


CatoAnnexII
Chiller
OC.AGEngagePBG
OC.Buidling7R
OC.Building661
OC.Building7R
OC.PhillyAg.Ext
ST.BoatHouse
ST.CivilEngr
ST.Classroom
Thomas
100_GPC
AgAdmin
Althouse
ARMSBY
ARTSCOTTAGE
ASB
ASI
Atherton
Beam
BioBehavHealth
Bookstore
Borland
Boucke
BristolPlace1
BristolPlace2
Buckhout
Business
CatoAnnexII
Chace
Chandlee
Chemistry
CooperHoyt
Davey
Dunham
EES
EnergyInstitute
EngSvcs
Ewing
Ferguson
FoodSci
ForestRes
FoxHollow
FrearNorth
FrearSouth
Garban
Grange
Greenleaf
Grubb
Haller
Hallowell
HendersonE
HendersonN
Henning
HHD
HHDEast
HibbsStephens
Holmes
HUB
Leete
LEONHARD
LibraryDepository
LifeSci
McAllister
McElwain
MPI
MUELLER
NARCO
OldMain
Osmond
Palmer
Patterson
PAVILIONTHEATRE
RayHall
Redifer
ResEast
ResWest
Ritenour
Runkle
SandyDriveBldg
ShaversCreek
Simmons
Stuckeman
Telecom
Thomas
Tyson
VISUALARTS
Warnock
Wartik
Weaver
WestCampusChiller
WestonHall
White
Whitmore.

Resolved: Digital Measures - Activity Insight is currently experiencing an outage

Mon, 03/13/2017 - 13:57
At approximately 12:05pm today (3/13/2017) we lost connection to Activity Insight (aka Digital Measures), the vendor has been contacted and we are currently waiting for a resolution. If you try to login you will get an error that says "We're sorry, but this page cannot be displayed!", for more information please look at the News ticker on Activity Insight Support page (activityinsight.psu.edu) for details. We apologize for the inconvenience.

Update: Some Canvas Components are Experiencing Interruptions of Service

Mon, 03/13/2017 - 13:43
A remediation process has been implemented and a lot of Canvas processes appear to be working correctly again. Instructure support continuing to monitor this situation though, to ensure there\'s no lingering effects.

Digital Measures - Activity Insight - Scheduled Maintenance

Mon, 03/13/2017 - 13:05
Digital Measures will be performing a scheduled maintenance on the Activity Insight system on March 13, 2017 from 10:00 to 10:30pm. The system will not be available during this time.

Resolved: Internal Server Errors on www.work.psu.edu

Mon, 03/13/2017 - 11:33
Between 9:51 am and 10:27 am this morning, some users encountered a 500 "Internal Server Error" on some pages on:

www.work.psu.edu
www.courses.psu.edu
admin.clubs.psu.edu
downloads.its.psu.edu
umg.its.psu.edu

A backend server was removed from the load balancer to correct the service problem and will be investigated. Users should be able to access the sites fine now.

Resolved: Access Account password changes behind

Mon, 03/13/2017 - 10:56
Password changes have caught up by 9:53 am.

Friends of Penn State authentication service upgrade March 9

Tue, 03/07/2017 - 15:35
On March 9, during the 5-7 a.m. maintenance window, Penn State IT will complete the upgrade of the Kerberos authentication service for Friends of Penn State (FPS) accounts started on Tuesday, March 7, and described in alert-4485. During this second window, minor configuration changes will be applied and services will be restarted. For brief periods lasting only a couple minutes at most, users will not be able to login to the FPS web site, create new accounts or change passwords. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an FPS account. Authentication via the FPS API will be disabled, but authentication with existing accounts against the native Kerberos protocol, WebAccess or Shibboleth should continue to work uninterrupted during the upgrade.

This change was originally announced in alert-4485 to occur on Wednesday, March 8 and has been postponed one day to Thursday, March 9.

This change is tracked in Service Now as CHG0040678.

University Collaboration Suite (UCS) Server Maintenance - March 8

Tue, 03/07/2017 - 14:45
On Wednesday, March 8, during the regularly scheduled maintenance window (5:00 - 7:00 a.m.), Penn State IT will perform University Collaboration Suite (UCS) server maintenance. While work is being performed, UCS will be available.

A small percentage of Outlook users may experience a problem logging in, via Outlook, until the work is done.
The Web interface will be available to all through out the entire maintenance with no outage.

More information about UCS can be found through the service web page - ais.its.psu.edu/services/ucs.

This change is being tracked in Service Now: CHG0040935

Brief wireless (psu) disruption at Willard hubsite

Mon, 03/06/2017 - 16:48
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/8/17 Wednesday, in the following buildings. For further information, please refer CHG0040777.

DowntownTheat
OldBotany
Steidle
224SAllen
Hintz
James
Sparks
Walker
Willard
NOLL
Carnegie
MarionPlace
Sparks-GPC
CalderSquareI
Carnegie
Carnegie-GPC
EEEast
EEWest
EngrUnitA
EngrUnitB
EngrUnitC
Hammond
Hintz
IST
IST-GPC
NOLL
Sackett
Schwab
Sparks-GPC
300Bldg
Allenway
BagHouse
CalderSquareII
DEIKE
Elliott
Hammond
Hosler
James
Marion
PowerPlant
PowerPlantTrailer
Reber
Rider
ScaleHouse
Willard
Willard-GPC
**

www.work.psu.edu: remove "Your Class Mailing Lists" link

Mon, 03/06/2017 - 15:51
On Tue Mar 7 during the maintenance window (5-7am) www.work.psu.edu will be updated to
remove the link "Your Class Mailing Lists". No downtime is expected.

UCCX/ACD Server Maintenance Work

Mon, 03/06/2017 - 14:46
Wednesday evening, March 8th between 5:00PM and 7:00PM, Penn State IT will perform maintenance work on the UCCX/ACD Servers.

SNOW Change: CHG0040580

Canvas may be impacted by Friends of Penn State service upgrade on March 7, 8

Mon, 03/06/2017 - 11:20
Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. ET maintenance window. On Wednesday, March 8, during the 5-7 a.m. ET maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two. While it is not expected that Canvas will be affected, users may experience issues connecting to Canvas during these times.

Please see the original alert at http://alerts.its.psu.edu/alert-4485.

For more information, please contact lmssupport@psu.edu.

ANGEL may be impacted by Friends of Penn State service upgrade on March 7, 8

Mon, 03/06/2017 - 11:19
Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. ET maintenance window. On Wednesday, March 8, during the 5-7 a.m. ET maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two. While it is not expected that ANGEL will be affected, users may experience issues connecting to ANGEL during these times.

Please see the original alert at http://alerts.its.psu.edu/alert-4485.

For more information, please contact lmssupport@psu.edu.

VPN IPSec client support to be discontinued on 3/13/2017

Mon, 03/06/2017 - 09:22
On Monday, March 13, 2017, support for the VPN IPSec client will discontinued.  Users may still access the service, but will need to use the newer client, called “AnyConnect,” to be able to connect to Penn State resources from outside the Penn State network. 

Action Required:
To download the new VPN client, speak with your IT support staff about your VPN configuration.  You can also go to https://downloads.its.psu.edu , under “Connecting to Penn State” and download and install the VPN- Virtual Private Network (AnyConnect) client for your operating system. Default connection profiles, including “ISPtoPSU” and “LIASVPN,” have already been pre-configured in the new client.
 
Resources:
For questions or feedback, contact your local IT support group or system administrator who manages your desktop environment.  You can also contact the IT Service Desk at ITServiceDesk@psu.edu.
 
Download the new client at:  https://downloads.its.psu.edu
 
Instructions for installing the new client can be found at:  http://kb.its.psu.edu/article/891

This change is being tracked in Service Now by CHG0040406.

Network Upgrades Impacting TLT Services

Sat, 03/04/2017 - 08:09
Scheduled maintenance on the networks that TLT Services reside on are currently experiencing issues past the maintenance window:

( http://alerts.its.psu.edu/alert-4486 )

* Windows/Mac lab and classroom logins
* Printing
* CLC Web pages
* Adobe Connect (Meeting@Penn State)
* SharePoint sites
* CLM
* SYSMAN
* Udrive
* Security cameras
* Compliance scanning
* Remote Applications (WebApps, Linux Cluster)
* Web files
* eTesting
* Media Commons

Penn State IT technical staff are currently working to identify and remediate the issues. This alert will be updated once access to the TLT Services has been restored.

TLT/LAT Storage Area Network update on March 6th, 2017

Fri, 03/03/2017 - 13:32
On Monday, March 6, during the scheduled maintenance window from 5:00 — 7:00 am ET, Teaching and Learning with Technology (TLT) will be performing a system update to their Learning Applications and Technologies (LAT) Storage Area Network (SAN). During this update NO services should be affected and the change can be rolled back if it were to cause a problem with the SAN. However, if there was to be a catastrophic failure during the update, the following TLT services could be affected/unavailable:

Accessibility Scanning
Meeting @ PennState
CLM
eTesting
Media Commons
Printing Services
WebApps
UDrive
Profiles
Linux Cluster
Software Asset Management
Mobile Device Management
SharePoint
LAT SQL
SysMan
LAT Web Servers

Logging in to labs workstations would not be affected in case of failure.

Updates will be posted to this alert during the duration of this update.

This change is tracked in Service Now as: CHG0041046 LAT SAN controller OS updates.

Wireless - Degraded State

Thu, 03/02/2017 - 18:49
At 6:40 it was reported that Faculty and Staff were unable to connect to the Wireless network. The problem has been reported to NOC.

ANGEL to be unavailable from 5 a.m. - 7 a.m. ET on Thursday, March 9

Wed, 03/01/2017 - 16:24
On Thursday, March 9, during the scheduled maintenance window from 5:00 - 7:00 am ET, Penn State IT will be conducting a system fail-back to return ANGEL to the primary server. ANGEL will be unavailable during this action, and the ANGEL maintenance page will be posted during the duration of the effort. An update will be made when this work is completed.

For more information, please contact lmssupport@psu.edu.

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