ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 1 min 46 sec ago

Willard building - VoIP and Wireless service disruption.

Wed, 06/21/2017 - 12:16
On Friday June 23rd, during the standard ENCS maintenance window, VoIP and Wirless service at Willard building will be disrupted while network equipment is moved to a new power source. Please reference SNOW change, CHG0042335, for more information.

VPN Switch Upgrade

Wed, 06/21/2017 - 09:43
The redundant switch for the VPN service will be upgraded on 22JUN2017 at 06:00.

There is no expected outage as this is the standby switch and the VPN service will be running from its primary location, however, if there is an outage it should not last longer than 30 minutes.

This alert is in reference to CHG0042550.

Issue with enrollment updates in Canvas

Tue, 06/20/2017 - 20:26
An issue with Canvas has been identified in which LionPATH enrollment changes, including students who have added or dropped a course, have not updated since June 14.

A fix to Canvas is currently being implemented and is expected to be complete within the next 24 hours.

For questions, please

Research Network Infrastructure Move

Tue, 06/20/2017 - 15:48
At 5AM Wednesday morning, June 21st, Enterprise Networking and Communication Services will move a Research Network(RN) redundant router from USB2 to Tower Road as part of the Critical Services Migration project. Research Network ethernet fabric in Henderson, Noll, BBH, Frear South, and on Berks campus will be down during the maintenance window move. There is no other outage expected, however, there will be limited resiliency of the Research Network.

This work can be tracked in CHG0041778.

Work is expected to be completed by 7AM.

ANGEL to be unavailable from 5 - 7 am ET on Wednesday, 6/21

Tue, 06/20/2017 - 15:06
Penn State Enterprise IT will be performing ANGEL maintenance on Wednesday, 6/21, during the scheduled maintenance window from 5 a.m. to 7 a.m. ET. Users will not be able to access ANGEL during this time.

For questions, please contact

Kerberos configuration change, July 5, 2017

Tue, 06/20/2017 - 12:13
On Wednesday, July 5, 2017, during the maintenance window of 5 to 7 a.m., the Penn State Access Account Kerberos authentication service ( realm) will undergo a configuration change in order to prepare for an upgrade later in July. During the change, users may see a few seconds delay at most in authenticating. This configuration change will remove the default referral behavior from the realm to the ACCESS.PSU.EDU Active Directory domain and replace it with explicit referral configurations. This configuration change should only affect access of some clients to servers bound to the ACCESS domain. Server administrators impacted have been contacted with more detailed information.

This change is described in Service Now as CHG0042677.

ScholarSphere service interruption, 6/20/2017

Mon, 06/19/2017 - 12:34
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 20th.

Electronic Theses and Dissertations service interruption, 6/19/2017

Fri, 06/16/2017 - 12:36
There will be an interruption to the following sites:

Planned power disruption: Penn State Wilkes-Barre

Thu, 06/15/2017 - 14:30
Due to Science Building construction, network and voice services at Penn State Wilkes-Barre will be disrupted from Tuesday, June 20th at 6:00 PM until Wednesday, June 21st at 7:00AM. Phones, internet, wireless and networking in all campus buildings will be unavailable during this outage. For more information, please reference Service Now Change CHG0042635

Planned power disruption: Penn State Fayette

Thu, 06/15/2017 - 08:46
On Friday June 23,2017 an electrical contractor will be working at Penn State Fayette campus in the Eberly Building to replace the back-up generator. The electrical power will be off during the afternoon work hours from 12:00pm to 5:00pm. With this being The Eberly Building, all computer network, Wi-Fi, Internet, phone, and Kinber circuits will go down across campus within 15 minutes of the power outage. For more information, please reference Service Now Change CHG0042658

ScholarSphere service interruption, 6/015/2017

Wed, 06/14/2017 - 16:05
There will be an interruption to ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, June 15th to apply upgrades.

Update: Known Error impacting UCS Contacts

Wed, 06/14/2017 - 12:55
The setting for \"Emailed Contacts\" has been implemented for all users. This setting was enabled for users prior to the upgrade and has now been restored enabled. If you want to disable this setting please do the following:

1. Log into
2. Click on the \"Preferences\" tab at the top
3. On the left menu, click on \"Contacts\"
4. Under \"Settings\", uncheck the \"Add new contacts to \"Emailed Contacts\"
5. Click on the Save button on the top right.

The restored setting will not restore any contacts back into your address book. But it will help with auto-complete of previously emailed contacts. We have notified the vendor and are working with them on the issue.

Voice Services Momentary Interruption

Wed, 06/14/2017 - 09:06
Voice Services may be momentarily interrupted to force several phone registrations from a primary server to a secondary server in
order to perform emergency maintenance work due to on going work. Calls in progress will not be interrupted.

Reference Snow Incident: INC0574292

Canvas features to be unavailable from 5 a.m. - 7 a.m. on Wednesday, 6/14

Tue, 06/13/2017 - 14:29
Penn State Enterprise IT will be performing Canvas maintenance on Wednesday, 6/14, during the scheduled maintenance window from 5 a.m. to 7 a.m. ET. Users will be still be able to access Canvas but the following features will be unavailable during this time:
• Master or Manually Created Course requests
• Bulk Enrollment for Manually Created Courses
• Course Sandbox requests
• Merge Course Manager
• Rosters (PSU People) page
• Auto add of course admins to their course in Canvas (World Campus only)
• Course synchronization allows course material in Evolution (content management system) to appear in and be manipulated from Canvas (World Campus only)
• CopyGroups tool that allows group settings to be copied from one course to another (World Campus only)
• PeerEval student tool to evaluate each other on group projects (World Campus only)
Please contact with questions.

ITS Alert - Recommended Vendor Fixes to IBIS/ISIS

Tue, 06/13/2017 - 13:22
On Thursday, June 22, 2017, Penn State IT will apply vendor recommended
fixes to Integrated Business Information Systems (IBIS) and Integrated
Student Information System (ISIS). During this maintenance period, there
will be an outage of ACOM, BCOM, and CCOM. This will also impact the GI,
FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this
work will be completed before the end of the maintenance window (7 a.m.).

This alert is being tracked in CHG0042594.

Penn State Shenango - Unplanned Power Disruption

Mon, 06/12/2017 - 17:01
The Penn State Shenango Campus is experiencing an unplanned power outage. All data and voice services are unavailable at this time. Utility providers are working to resolve the issue. Currently there is no estimated time of restoral. issue with IMAP Clients

Mon, 06/12/2017 - 08:17
Penn State IT started noticing issues with native IMAP Clients like Thunderbird and Outlook since the upgrade to Users may see a message of these clients disconnecting from UCS. These clients will automatically reconnect so most users should not notice any issues. Others may see pauses will working with mail. At this time we have not seen any issues with the UCS Web Interface. We are working with the vendor to resolve this issue and will keep users updated periodically through this alert.

Network and power outage

Sat, 06/10/2017 - 15:13
At 10:35 am, Penn State IT posted ITS alert 4632 that multiple services were experiencing outages. At 12:35 pm, services began coming back online. What is know at this point is that the Shields Data Center lost power and the generator failed to provide backup power. Power to Shields has since been restored. OPP and Data Center Engineers are currently on-site investigating the cause. The loss of power in Shields caused network services to shutdown and they did not properly fail over. ENCS initiated a sequence to bring the redundant network services online. ENCS is still on-site and monitoring the situation closely.

Numerous Services Degraded or Unavailable

Sat, 06/10/2017 - 12:22
Starting around 10:35 am, Penn State IT staff have learned of a problem causing multiple services to become either slow or unavailable. Services known to be impacted so far include WebAccess, ANGEL, wikispaces, VM hosting and DIMC. Staff are continuing to investigate the problem.

Panorama Maintenance 6/14/17 5-7 am

Fri, 06/09/2017 - 13:04
ENCS and DCS will be performing maintenance on the Panorama management server for the Data Center Palo Alto firewalls on 6/14/17 between 5-7 am. This maintenance is required to update a certificate used for internal communications between Panorama and the physical firewalls.

To allow adequate time for backups, please refrain from making any changes in Panorama or on the physical firewalls beginning 6/13/17 at Noon until after the maintenance. If changes are made in that time period, they may be lost if restoring from backup is required.

During the maintenance the physical firewalls will continue to operate normally, so no impact to traffic is expected.

This change is being tracked under CHG0041625