ITS Alerts

Subscribe to ITS Alerts feed
The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 8 min 46 sec ago

Wireless Network Degradation

Fri, 10/20/2017 - 20:58
As of 4:00 p.m. on Friday, October 20, 2017, wireless network access began experiencing a degradation. Penn State IT staff members are currently investigating and working on the issue. More information will be shared as it becomes available.

WebMail Degradation

Fri, 10/20/2017 - 10:49
As of 09:45 AM WebMail.psu.edu entered a degraded state. Penn State IT staff are currently working to fix the issue.

Wireless Network Degradation

Fri, 10/20/2017 - 09:08
As of 6:14 a.m. on Friday, October 20, 2017, wireless network access for UP and non-UP sites is experiencing a degradation as a result of CHG0044658. Penn State IT staff members are currently investigating and working on the issue. More information will be shared as it becomes available.

IBIS and ISIS Vendor Fixes Oct. 31, 2017

Fri, 10/20/2017 - 08:58
On Tuesday, Oct. 31, 2017, Penn State IT will apply vendor recommended
fixes to Integrated Business Information Systems (IBIS) and Integrated
Student Information System (ISIS). During this maintenance period, there
will be an outage of ACOM, BCOM, and CCOM. This will also impact the GI,
FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this
work will be completed before the end of the maintenance window (5-7 a.m.).

This alert is being tracked in CHG0044587.

email.psu.edu IMAP service in degraded state

Wed, 10/18/2017 - 15:19
Starting at 2:05 p.m., the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.IMAP clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, IOS Mail, Androind Mail, and others may show an error.

email.psu.edu IMAP service in degraded state

Tue, 10/17/2017 - 13:05
Starting at noon, the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.IMAP clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, IOS Mail, Androind Mail, and others may show an error.

OS Update for php.scripts.psu.edu and alerts.its.psu.edu

Tue, 10/17/2017 - 12:44
Servers hosting php.scripts.psu.edu and alerts.its.psu.edu will be updated Oct 18, 2017. No user visible changes or service interruptions are expected.

Resolved: Resolved: University IPv6 outage

Tue, 10/17/2017 - 09:17
From October 16th at 12:12PM until Oct 17th 3:54AM the University did not have functioning IPv6 connectivity outside the university. The cause was a provider outage.

Ref ServiceNOW problem record PRB0040426 and INC0679707

ScholarSphere interruption, 10/15/2017

Sun, 10/15/2017 - 09:36
ScholarSphere (scholarsphere.psu.edu) is currently experiencing an unplanned outage. It is being investigated at this time.

Penn State Great Valley Voice Services Migration

Fri, 10/13/2017 - 13:22
Friday October 13, 2017 starting at 5:00pm through Sunday October 15, 2017, Penn State IT will be migrating Penn State Great Valley Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this two day migration, inbound and outbound voice call services will be periodically interrupted.

CHG0044549

Comcast Maintenance

Fri, 10/13/2017 - 12:59
On Wednesday, October 25th @ 5:00 AM Comcast will be performing maintenance work on a fiber circuit that will affect multiple customers. This will also cause our peering with Comcast at the border to go down and come back up again. The work is expected to be completed in under 5 minutes. Most of the affected circuits are Campus back bones which have redundancy and will not experience an outage. There are a few sites and networks that will be offline for a few minutes at the time specified.

Sites that will be completely offline on Wednesday, October 25th @ 5:00 AM include all networks at the Philly Navy Yard, Shavers Creek, and JASI (Ollie building in Harrisburg).

All networks are expected to back in production by 5:05 AM.

ScholarSphere interruption, 10/13/2017

Fri, 10/13/2017 - 08:25
ScholarSPhere (scholarsphere.psu.edu) is currently experiencing an unplanned outage. It is being investigated at this time.

Scheduled Maintenance for wireless network.

Thu, 10/12/2017 - 12:06

There is a scheduled maintenance or Code upgrade occurring during 5-00am to 7:00 am timeframe.The Change record, CHG0044513 is pending Change Advisory Board(CAB) approval this afternoon. During this maintenance window, connected wireless clients would notice brief outage for about 5 minutes and expected to be back-up online.

Please refer to CHG0044513 for further details.

ScholarSphere interruption, 10/12/2017

Thu, 10/12/2017 - 12:01
scholarsphere.psu.edu is currently experiencing an unplanned outage. It is being investigated at this time.

Network Maintenance

Thu, 10/12/2017 - 05:56
From 5:00 AM until roughly 7:00AM Data Center Services will be performing maintenance on select networks. This work is not expected to cause interruptions in service, but is expected to last 2 hours.

Service Interruption, Thursday 10/12/17 5-7 am

Wed, 10/11/2017 - 15:35
On Thursday, October 12, 2017, during the scheduled maintenance window (5-7 AM) library servers will be down for about 60 minutes while network changes are being made by Central IT. During this outage, we expect all or most of our online services to be unavailable. These services include our website, The Cat, authentication to our licensed databases, LionSearch, ScholarSphere, etc.

Emergency University Enterprise Network Maintenance Thursday October 12th

Wed, 10/11/2017 - 15:32
On Thursday October 12th during the 5-7AM maintenance window, ENCS will be preforming Emergency Maintenance on the Willard3 Distribution router. Up to 5 minute network,wireless and voice disruption is possible while the router is rebooted.

Reference ServiceNOW Change request: CHG0044502

Scheduled Maintenance - Wireless Services

Tue, 10/10/2017 - 15:56
There may be a brief outage with wireless connectivity during the maintenance window (5:00 am to 7:00am) on Wednesday 10/11/17.
The connected users may be disconnected and a minute outage may occur while wireless access points bootstrap.

Locations Affected:
Carnegie
Marion Place
Sparks
224 S. Allen
300 Bldg
Allenway
Calder Square I
Calder Square II
Davey
Deike
Downtown Theatre
Electrical Engineering East
Electrical Engineering West
Elliott
Engineering Unit A
Engineering Unit B
Engineering Unit C
Hammond
Hintz
Hosler
HUB
IST
James
Marion
Noll Lab
Old Botany
Power Plant
Reber
Rider
Sackett
Schwab Auditorium
Sparks
Steidle
Towers
Walker
Willard


Please refer to ServiceNow Change CHG0044464 for further information.

email.psu.edu IMAP service in degraded state

Mon, 10/09/2017 - 12:40
Starting at 11:15 a.m., the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.IMAP clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, IOS Mail, Androind Mail, and others may show an error.

Update: TSM Server Upgrade of knox.its.psu.edu scheduled for October 12th, 2017

Fri, 10/06/2017 - 15:12
The original alert mistakenly lists Oct 11th. It should state Oct 12th.

Pages