ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 33 min 3 sec ago

University Collaboration Suite (UCS) Server Maintenance - March 8

Tue, 03/07/2017 - 14:45
On Wednesday, March 8, during the regularly scheduled maintenance window (5:00 - 7:00 a.m.), Penn State IT will perform University Collaboration Suite (UCS) server maintenance. While work is being performed, UCS will be available.

A small percentage of Outlook users may experience a problem logging in, via Outlook, until the work is done.
The Web interface will be available to all through out the entire maintenance with no outage.

More information about UCS can be found through the service web page - ais.its.psu.edu/services/ucs.

This change is being tracked in Service Now: CHG0040935

Brief wireless (psu) disruption at Willard hubsite

Mon, 03/06/2017 - 16:48
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/8/17 Wednesday, in the following buildings. For further information, please refer CHG0040777.

DowntownTheat
OldBotany
Steidle
224SAllen
Hintz
James
Sparks
Walker
Willard
NOLL
Carnegie
MarionPlace
Sparks-GPC
CalderSquareI
Carnegie
Carnegie-GPC
EEEast
EEWest
EngrUnitA
EngrUnitB
EngrUnitC
Hammond
Hintz
IST
IST-GPC
NOLL
Sackett
Schwab
Sparks-GPC
300Bldg
Allenway
BagHouse
CalderSquareII
DEIKE
Elliott
Hammond
Hosler
James
Marion
PowerPlant
PowerPlantTrailer
Reber
Rider
ScaleHouse
Willard
Willard-GPC
**

www.work.psu.edu: remove "Your Class Mailing Lists" link

Mon, 03/06/2017 - 15:51
On Tue Mar 7 during the maintenance window (5-7am) www.work.psu.edu will be updated to
remove the link "Your Class Mailing Lists". No downtime is expected.

UCCX/ACD Server Maintenance Work

Mon, 03/06/2017 - 14:46
Wednesday evening, March 8th between 5:00PM and 7:00PM, Penn State IT will perform maintenance work on the UCCX/ACD Servers.

SNOW Change: CHG0040580

Canvas may be impacted by Friends of Penn State service upgrade on March 7, 8

Mon, 03/06/2017 - 11:20
Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. ET maintenance window. On Wednesday, March 8, during the 5-7 a.m. ET maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two. While it is not expected that Canvas will be affected, users may experience issues connecting to Canvas during these times.

Please see the original alert at http://alerts.its.psu.edu/alert-4485.

For more information, please contact lmssupport@psu.edu.

ANGEL may be impacted by Friends of Penn State service upgrade on March 7, 8

Mon, 03/06/2017 - 11:19
Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. ET maintenance window. On Wednesday, March 8, during the 5-7 a.m. ET maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two. While it is not expected that ANGEL will be affected, users may experience issues connecting to ANGEL during these times.

Please see the original alert at http://alerts.its.psu.edu/alert-4485.

For more information, please contact lmssupport@psu.edu.

VPN IPSec client support to be discontinued on 3/13/2017

Mon, 03/06/2017 - 09:22
On Monday, March 13, 2017, support for the VPN IPSec client will discontinued.  Users may still access the service, but will need to use the newer client, called “AnyConnect,” to be able to connect to Penn State resources from outside the Penn State network. 

Action Required:
To download the new VPN client, speak with your IT support staff about your VPN configuration.  You can also go to https://downloads.its.psu.edu , under “Connecting to Penn State” and download and install the VPN- Virtual Private Network (AnyConnect) client for your operating system. Default connection profiles, including “ISPtoPSU” and “LIASVPN,” have already been pre-configured in the new client.
 
Resources:
For questions or feedback, contact your local IT support group or system administrator who manages your desktop environment.  You can also contact the IT Service Desk at ITServiceDesk@psu.edu.
 
Download the new client at:  https://downloads.its.psu.edu
 
Instructions for installing the new client can be found at:  http://kb.its.psu.edu/article/891

This change is being tracked in Service Now by CHG0040406.

Network Upgrades Impacting TLT Services

Sat, 03/04/2017 - 08:09
Scheduled maintenance on the networks that TLT Services reside on are currently experiencing issues past the maintenance window:

( http://alerts.its.psu.edu/alert-4486 )

* Windows/Mac lab and classroom logins
* Printing
* CLC Web pages
* Adobe Connect (Meeting@Penn State)
* SharePoint sites
* CLM
* SYSMAN
* Udrive
* Security cameras
* Compliance scanning
* Remote Applications (WebApps, Linux Cluster)
* Web files
* eTesting
* Media Commons

Penn State IT technical staff are currently working to identify and remediate the issues. This alert will be updated once access to the TLT Services has been restored.

TLT/LAT Storage Area Network update on March 6th, 2017

Fri, 03/03/2017 - 13:32
On Monday, March 6, during the scheduled maintenance window from 5:00 — 7:00 am ET, Teaching and Learning with Technology (TLT) will be performing a system update to their Learning Applications and Technologies (LAT) Storage Area Network (SAN). During this update NO services should be affected and the change can be rolled back if it were to cause a problem with the SAN. However, if there was to be a catastrophic failure during the update, the following TLT services could be affected/unavailable:

Accessibility Scanning
Meeting @ PennState
CLM
eTesting
Media Commons
Printing Services
WebApps
UDrive
Profiles
Linux Cluster
Software Asset Management
Mobile Device Management
SharePoint
LAT SQL
SysMan
LAT Web Servers

Logging in to labs workstations would not be affected in case of failure.

Updates will be posted to this alert during the duration of this update.

This change is tracked in Service Now as: CHG0041046 LAT SAN controller OS updates.

Wireless - Degraded State

Thu, 03/02/2017 - 18:49
At 6:40 it was reported that Faculty and Staff were unable to connect to the Wireless network. The problem has been reported to NOC.

ANGEL to be unavailable from 5 a.m. - 7 a.m. ET on Thursday, March 9

Wed, 03/01/2017 - 16:24
On Thursday, March 9, during the scheduled maintenance window from 5:00 - 7:00 am ET, Penn State IT will be conducting a system fail-back to return ANGEL to the primary server. ANGEL will be unavailable during this action, and the ANGEL maintenance page will be posted during the duration of the effort. An update will be made when this work is completed.

For more information, please contact lmssupport@psu.edu.

ANGEL to be unavailable from 5 a.m. - 7 a.m. ET on Monday, March 6

Wed, 03/01/2017 - 16:22
On Monday, March 6, during the scheduled maintenance window from 5:00 - 7:00 am ET, Penn State IT will be conducting a system failover to validate new ANGEL hardware. ANGEL will be unavailable during this time, and the ANGEL maintenance page will be posted at cms.psu.edu. An update will be made when this work is completed.

For more information, please contact lmssupport@psu.edu.

Update: Course Substitution Request System (CSRS) Failover Database Server Relocation to Tower Road

Wed, 03/01/2017 - 12:16
On Thursday March 2nd, the Course Substitution Request System (CSRS) failover database server will be unavailable due to extended maintenance activities. No production impact is anticipated. However, in the unlikely event of a severe issue with the primary database server, an extended outage would be required until the scheduled maintenance activity is completed, or the primary server can be recovered.

This change is tracked in Service Now as:
REQ0027325, RITM0029754 - DCS - Access/Services Request
INC0494967 - AIS Migration out of Shields - 2C.2 - CSRS-SQL-F01
CHG0040828 - CSRS-SQL-F01 Server Relocation of Failover to Tower Road

Update: Penn State Lehigh Valley Voice Services Migration

Wed, 03/01/2017 - 10:11
Beginning Friday, March 10th, through Sunday, March 12th, Penn State IT will be migrating Penn State Greater Allegheny Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

CHG0040988

Update: Penn State Greater Allegheny Voice Services Migration

Wed, 03/01/2017 - 10:06
Beginning Friday, March 17th, through Sunday, March 19th, Penn State IT will be migrating Penn State Greater Allegheny Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

CHG0040987

Update: Amazon Web Services (AWS) Outage impacting Penn State Services

Tue, 02/28/2017 - 14:41
Due to an outage with Amazon Web Services (AWS), the following Penn State services may be affected:

1. Canvas
2. Box
3. Sites
4. Zoom
5. Lynda

We will continue to update this alert as more information becomes available.

Sites@PSU Service Degradation

Tue, 02/28/2017 - 14:14
We are currently experiencing performance issues with sites@psu.edu. Our vendor is aware of this issue and we will provide more information as it is available.

Update: Canvas Currently Experiencing an Outage

Tue, 02/28/2017 - 13:53
Update - Amazon is still working to restore server access for sites that have been affected by their outage today, including many Canvas sites. They will keep us updated on their progress.

University Park Data Center Firewall Outage

Mon, 02/27/2017 - 17:57
On 2/27/2017 starting at 3:16PM until roughly 4:05PM one of the Data Center firewalls experienced an event causing the line cards to reload and not fully recover. During this period, the firewall dropped random traffic, causing sporadic issues. The network was stabilized, however it remains in a degraded state.

Friends of Penn State authentication service upgrade March 7, 8

Mon, 02/27/2017 - 11:50
Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. maintenance window. During this time, users will not be able to create new accounts or change passwords. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an FPS account. Authentication with existing accounts should continue to work during the upgrade. After the upgrade, users may see faster login times, but will likely not see a big difference.

On Wednesday, March 8, during the 5-7 a.m. maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two.

This change is tracked in Service Now as CHG0040678.

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