ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 55 min 18 sec ago

Brief wireless disruption at Behrend campus

Mon, 04/10/2017 - 15:08
There will be a brief disruption in wireless services on 4/5 during maintenance widow in the TNS maintained wireless at Behrend campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041556 for further information.

VoIP and Wireless Service disruption: Wagner Annex and Thomas building

Mon, 04/10/2017 - 14:29
On Thursday, 4-13-17, there will be a disruption to the VoIP and Wireless service at Wagner Annex and Thomas building during the ENCS maintenance window, 5:00 AM - 7:00 AM. Please reference changes CHG0040874 and CHG0041583 for further information.

Resolved: WebMail Degradation

Mon, 04/10/2017 - 14:20
Between 12:43 p.m and 1:05 p.m., was in a degraded state. The problem is now resolved.

Update: WebAccess slowness

Sun, 04/09/2017 - 23:41
A possible network problem was identified and corrected at 10:15 p.m. Staff continue to monitor the systems.

Planned power outage: Penn State Lehigh Valley

Thu, 04/06/2017 - 16:22
The Operations Center has been informed of a planned power outage for Penn State Lehigh Valley due to a new generator test starting today. Networking and voice services will be affected for approximately four hours. Please reference CHG0041536 for more information.

Willard Hub Site Electrical Upgrade

Thu, 04/06/2017 - 14:31
ENCS will be replacing the Uninterruptible Power Supply (UPS) system that serves the Willard HUB site on Tuesday April 11th, 2017, starting at 5AM with work expected to be completed by 5PM.

In order to perform this work, all equipment at the Willard HUB site will only be supplied by NORMAL building power. This power source will not have the benefit of backup protection from a generator or a UPS. We anticipate the transfer and operation of the equipment on the NORMAL power source to NOT be service affecting and users will not see any outage.

In the event of an unplanned power event on campus to the Willard electrical feed, ECNS services would go offline for the duration of the electrical outage or until we would be able to complete the upgrade and transfer back to UPS / Emergency Power.

Services that have the potential to be affected include:
-Willard Layer 2 and 3 Network connections that are not redundant.

- VoIP, Wireless, and Backbone services in the following buildings are subject to this alert:

300 BLDG
EngUnit A&B
EE West
EE East
Calder Square
James BLDG
Rider House
Marion Place
224 South Allen
Downtown Theatre
The Towers
141 West Beaver
Power Plant
Old botany
Bag House

Again, we anticipate NO service outages related to this work, only if there is an unplanned and external electrical outage while this work takes place since the equipment will not have backup power.

Please reference SNow Change - CHG0040552

eSteward (estewrd-sql-f01) Failover Database Server Relocation to Tower Road

Thu, 04/06/2017 - 11:07
On Tuesday April 11th, the eSteward (estewrd-sql-f01) failover database server will be unavailable due to extended maintenance activities. No production impact is anticipated. However, in the unlikely event of a severe issue with the primary database server, an extended outage would be required until the scheduled maintenance activity is completed, or the primary server can be recovered.

This change is tracked in Service Now as:
CHG0041512 - Estewrd-SQL-F01 Server Relocation of Failover to Tower Road

TSM Server Upgrade of Scheduled for April 12, 2017

Wed, 04/05/2017 - 16:59
An upgrade will be installed on the TSM server from 1:00 - 4:30 p.m. (13:00 - 16:30) on Wednesday, April 12, 2017. The work will upgrade the TSM server software to a new version (7.1.7) with improvements, bug-fixes, and ongoing vendor support.

All currently-supported client versions will continue to be compatible with the new server version.

The work is being performed during a period of low activity to limit service degradation for users. During this time, will not be available for backing up or restoring files. The other TSM servers will not be affected by this upgrade.

The upgrade is being tracked in Service Now as change CHG0041508.

VoIP and wireless Service in Biobehavioral and Health Building

Wed, 04/05/2017 - 14:18
Biobehavioral and Health Building will experience a brief disruption in VoIP and wireless services on 4/6 during the ENCS maintenance window between 5:00am - 7:00am. The disruption is expected for about 10 - 15 minutes.
Please refer to CHG0041437 for further information.

Penn State Wilkes Barre Voice Services Migration

Tue, 04/04/2017 - 23:18
Beginning Friday, April 7th at 5:00PM, through Sunday, April 9th, Penn State IT will be migrating Penn State Wilkes Barre voice services from their existing PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

Service Now Change: CHG0041497

Resolved: outage

Tue, 04/04/2017 - 16:42
After resetting the Adobe Connect login web services the problem has been resolved. Penn State IT will continue to investigate the root cause.

Brief wireless disruption at Altoona campus

Tue, 04/04/2017 - 12:40
There will be a brief disruption in wireless services on 4/5 during maintenance widow in the TNS maintained wireless at Altoona campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041421 for further information.

PASS Gateway Degradation (

Tue, 04/04/2017 - 11:08
Some users are experiencing issues with accessing We are currently investigating the issue.

Canvas: Apps tab not available on the course settings page for faculty.

Mon, 04/03/2017 - 19:50
The latest Canvas release instituted a change in user permissions which is not allowing teachers or course admins to access the Apps tab within the settings of a Canvas course. Until this is resolved, faculty will not be able to access the Redirect Tool in the course settings area. Canvas is aware of the issue and is working to resolve the issue as soon as possible. unavailable

Mon, 04/03/2017 - 11:33
When accessing, users are seeing: You don't have permission to access / on this server.

ITS Staff are working on the issue.

Update: Email Service Degradation

Mon, 04/03/2017 - 00:04
There is currently a known issue regarding Email. Email service is in a degregated state.

We are currently working on the issue. Load Balanced Name Change

Fri, 03/31/2017 - 11:24
During the maintenance window on Wednesday, April 5th, Penn State IT staff will upgrade ONEForest's load balanced name. There is no planned outage period during this change.

This planned change could impact all systems that use Shibboleth IDP for authentication, including, but not limited to:

This change is documented in ServiceNow CHG0041419.

PASS services configuration changes

Thu, 03/30/2017 - 16:37
On Tuesday, April 4th, 2017, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Penn State IT will apply vendor recommended configuration changes to software used by PASS. There should be no loss of service during this maintenance.

It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

The Service Now Change Request number for this is: CHG0041368 and is in response to PRB0040337.

Canvas chat to be unavailable beginning on March 31

Thu, 03/30/2017 - 11:56
On Friday, March 31, Instructure will be performing updates to the Chat tool in Canvas that will take place over a scheduled maintenance window resulting in Chat being unavailable to users for up to 24 hours. All other features of Canvas will still be operational during this time. Instructure has not yet set an exact time for when this update will start, but it will be done overnight when fewer people are likely to be attempting to access the Chat tool. This alert will be updated when more information on start time is available.

The Chat tool has been modified as a Learning Tools Interoperability (LTI) tool to allow for functionality enhancements including updates for the interface, chat management, and chat history. The migration of chat history from the existing Chat tool to the new one will take place during the updates on March 31.

For more information about the enhancements being made in this update, please review Instructure's latest Release Notes at

Please contact with questions.

IBIS and ISIS Maintenance - March 31, 2017

Thu, 03/30/2017 - 11:13
On Friday, March 31, 2017, Penn State IT will apply vendor recommended fixes to Integrated Business Information Systems (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of ACOM, BCOM, and CCOM. This will also impact the GI, FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

Service may be affected during the Penn State IT maintenance window (5:00-7:00am) on Friday, March 31, 2017.