ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 7 min 49 sec ago

Update: Penn State Mont Alto Voice Services Migration

Mon, 11/13/2017 - 10:04
Friday November 17, 2017 starting at 5:00pm through Sunday November 19, 2017, Penn State IT will be migrating Penn State Mont Alto Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this migration, inbound and outbound voice call services will be periodically interrupted.

Service Now CHG0044929

Resolved: Sites Degradation

Wed, 11/08/2017 - 16:58
As of 4:40pm Sites functionality has been restored.

Technology Support Building Fiber Repair

Wed, 11/08/2017 - 09:38
On Thursday November 9th During the 5-7AM maintenance window ENCS will be moving fiber optic circuits supporting the Technology Support Building to a new fiber bundle. The current bundle was damaged beyond repair.

All services at TSB will be briefly Disrupted as we move connections to the fiber bundle, including Wireless, Voice, and Data services.

Reference ServiceNOW: CHG0044954

chat.psu.edu service maintenance

Tue, 11/07/2017 - 10:42
" On Wednesday, November 8 2017, from 5:00 A.M. to 7 A.M., EI&O support staff will perform maintenance to
chat.psu.edu and conference.chat.psu.edu. It is anticipated that those 2 services will not be available for
approximately 5 minutes. "

Scheduled upgrade of storage system

Tue, 11/07/2017 - 08:05
On Thursday 11/09/17 Enterprise Infrastructure and Operations will upgrade a storage system to the vendor recommended code version.

The connected servers are configured to tolerate this upgrade. There should not be an outage due to this upgrade.

This will take place during the 5:00AM through 7:00AM maintenance window.

Change CHG0044871 was approved by the Change Advisory Board.

Scheduled upgrade of storage system

Mon, 11/06/2017 - 11:39
On Thursday 11/09/17 Enterprise Infrastructure and Operations will upgrade a storage system to the vendor recommended code version.

The connected servers are configured to tolerate this upgrade. There should not be an outage due to this upgrade.

This will take place during the 5:00AM through 7:00AM maintenance window.

Change CHG0044871 was approved by the Change Advisory Board.

OS Update for php.scripts.psu.edu and alerts.its.psu.edu

Mon, 11/06/2017 - 08:48
The OS update for php.scripts.psu.edu that was planned for last week will be performed Tuesday, November 7.
No user visible changes or service interruptions are expected.

Enterprise VPN Maintenance

Thu, 11/02/2017 - 11:50
On Friday 10/3, starting at 05:00 and lasting roughly till 07:00, Data Centers Services will be reconfiguring the Enterprise VPN. During this work, there is no outage expected of the VPN.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044539.

Voice Services Maintenance Work

Wed, 11/01/2017 - 12:21
Friday night November 3 beginning at 11:00 p.m. through Saturday morning November 4 7:00 a.m.,
Penn State IT will perform maintenance work on the Cisco 8811 and 8851 model phones. This work
involves applying a firmware update to the phones in order to resolve an issue where the phones
reset randomly during calls.

SNOW Change CHG0044828

OS Update for php.scripts.psu.edu and alerts.its.psu.edu

Wed, 11/01/2017 - 10:42
Servers hosting php.scripts.psu.edu and alerts.its.psu.edu will be updated Nov 2, 2017. No user visible changes or service interruptions are expected.

smtp.psu.edu degraded state

Wed, 11/01/2017 - 09:05
At 07:00 on November 1, 2017 smtp.psu.edu entered a degraded state.

Resolved: email.psu.edu service in a degraded state

Mon, 10/30/2017 - 17:30
As of 4:22 p.m. both email.psu.edu and WebMail.psu.edu were functioning normally.

University Enterprise Network Blue1 Router

Mon, 10/30/2017 - 14:33
On Wednesday November 8th starting at 4AM ENCS and DataCenter Services will be migrating the Blue1 Core router from the Telecom Building to Computer Building. No widspread impact on the University Enterprise network is expected however 3 locations will not have service from 4 to 7AM.

Philly Naval Yard
Shavers Creek
Forum Place

Reference ServiceNOW CHG0044813*

*Pending EIT CAB approval

Wireless Infrastructure Migration

Mon, 10/30/2017 - 14:11
On Tuesday November 7th starting at 4:00 AM ENCS and DataCenter Services will be migrating critical wireless infrastructure from Telecom to Computer building. Wireless at Penn State is expected to function normally on redundant hardware while this equipment is migrated. Work is expected to be completed by 7AM.

Ref ServiceNOW change request CHG0044812*

*Change Pending EIT Cab Approval.

LionPATH: Our front end page http://launch.lionpath.psu.edu is currently in a degraded state

Thu, 10/26/2017 - 22:05
The Penn State LionPATH front end page -- http://launch.lionpath.psu.edu -- is currently experiencing issues at all locations. The service -- https://www.lionpath.psu.edu -- is up and available. Penn State IT is aware of the problem and is working on a solution.

If you are a student, you can access LionPATH by going to: https://www.lionpath.psu.edu

If you are a parent or guardian, you can access LionPATH by going to: https://public.lionpath.psu.edu

More information will be shared on the IT Alerts page as it becomes available.

Scheduled Maintenance for wireless network.

Wed, 10/25/2017 - 18:06
There is a scheduled maintenance for wireless enterprise-wide. This maintenance is pending the Change Advisory Board approval. Upon implementing the change, Connected wireless users may notice a connection drop for a minute to 3 minutes during 5:00 am through 7:00 am on tomorrow (Thursday 10/26/17)
Please refer CHG0044771 for more information and Please contact Operation Center with any questions.

Wireless Infrastructure Maintenance

Wed, 10/25/2017 - 17:20
On Friday, 10/27/17 Penn State IT will be performing maintenance on the Penn State Wireless Infrastructure. This work will occur between the hours of 5 AM and 7 AM. Brief interruptions and service degradation can be expected during that time period.

Voice Mail Server Maintenance Work

Mon, 10/23/2017 - 13:59
Friday night October 27th beginning at 11:00 p.m. through Saturday morning October 28th 7:00 a.m., Penn State IT will perform maintenance work on the voice mail application servers. During this time, users may experience delays with accessing their voice mail accounts.

SNOW Change ID: CHG0043514

Wireless Network Degradation

Mon, 10/23/2017 - 10:08
As of 7:59 a.m. on Monday, October 23, 2017, wireless network access for UP and non-UP sites is experiencing a degradation. Penn State IT staff members are currently investigating and working on the issue. More information will be shared as it becomes available.

University Park Power Outage

Fri, 10/20/2017 - 21:03
As of 5:54 p.m. on Friday, October 20, 2017, various buildings and dorms at UP experienced a brief power outage. Penn State IT staff members are currently investigating and working on the issue. More information will be shared as it becomes available.

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