ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 1 min 1 sec ago maintenance July 5

Mon, 07/03/2017 - 17:01
On Wednesday, July 5, 2017, during the 5 am - 7 am maintenance window, the web hosting service will be temporarily unavailable for about 1 minute as servers will be moved to newer network hardware. This will affect service to all web sites on as well as all "native PHP" virtual web hosts that are ran from the servers. No functional difference to the web sites is expected with this change.

This change is tracked in Service Now as CHG0042944.

Voice Services Maintenance Work

Mon, 07/03/2017 - 11:10
Thursday morning, July 6 from 5:00 a.m. to 7:00 a.m., Penn State IT will perform work on the Voice Services Network.
During this time, users may experience brief delays with inbound and outbound voice calls.

SNOW Change: CHG0042907

Update: Penn State Wireless Service IPv4 subnet expansion taking place July 10

Fri, 06/30/2017 - 11:28
On July 10, Enterprise Networking and Communication Services (ENCS) will be expanding the Penn State Wireless network subnet to in order to increase wireless service capacity throughout Penn State.

As a result, wireless security administrators should update any firewall or security policies to include the new IPv4 subnet on or before July 10 if Penn State Wireless traffic is permitted into the network that is being secured.

For reference, the subnets utilized at Penn State for wireless are: ( ( (255.255..224.0) (

For more information about this subnet expansion, reference change request number CHG0042801 in ServiceNow.

For more information about IPv4 address space allocated to Penn State Wireless, visit Knowledge Base article KB0011071, Penn State Wireless Subnet allocation for Firewall Rules:

For help or questions, contact the IT Service Desk by calling 814-865-4357 or by submitting an inquiry through the Penn State Help Request Portal.

Wireless controller software upgrade

Fri, 06/30/2017 - 11:22
During the standard ENCS maintenance window on Wednesday 07/05/17, wireless controllers will be rebooted to complete a software upgrade. While controllers are reloading, the wireless service will be unavailable to all users for roughly 30 minutes. Wireless service is expected to be restored before 7:00 AM. For more information refer to CHG0042931.

TSM Self-Service Portal upgrade

Thu, 06/29/2017 - 17:10
The TSM Administrators will be installing an upgraded version of the
TSM Self-Service Portal ( on Monday, July 3rd, 2017
from 2:00 - 2:30 p.m. The new version includes minor bug fixes and
feature enhancements.

During the upgrade, the TSM Self-Service Portal will be temporarily
unavailable to users. The upgrade will not affect the rest of the TSM
service, and there will be no impact to backups or restores.

Data Center Firewall maintenance July 11, 5-7 am

Thu, 06/29/2017 - 14:03
During the 5-7 am maintenance window on Tuesday, July 11, ENCS and DCS will be performing maintenance on the Data Center Firewalls in Tower Rd and Computer buildings. This maintenance is being performed to re-enable jumbo frame capabilities which had been erroneously turned off during troubleshooting in a previous network event.

Panorama will be available throughout the maintenance, but please do not make any changes to rule sets during the July 11 maintenance window as those changes may not properly synchronize and cause complications.

Although every precaution will be taken to minimize impact to traffic flows during the maintenance, each firewall will need to be individually taken out of service, need configuration changed, need to be rebooted and need to be brought back in to service. As the firewalls are taken out of and in to service, there may be up to four individual disruptions of up to 35 seconds as the network re-converges. These outages will be spread across the maintenance window. Please monitor your applications and services to ensure that functionality is maintained or if corrective action is needed.

ScholarSphere service interruption, 6/29/2017

Wed, 06/28/2017 - 15:36
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, June 29th service maintenance

Wed, 06/28/2017 - 15:15
On Thursday, June 29, 2017, from 5:00 A.M. to 5:05 A.M., EI&O support staff will perform maintenance to and It is anticipated that those 2 services will not be available for
approximately 5 minutes.

Part of this update includes a larger chat history being made available to clients when joining a chat room where
a conversation is already underway. The current amount of history sent is 20 messages and the new limit will be

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Thursday, 6/29

Wed, 06/28/2017 - 14:56
Penn State Enterprise IT will be performing ANGEL maintenance on Thursday, 6/29 during the scheduled maintenance window from 5 a.m. to 6 a.m. ET. ANGEL will be unavailable during this time. Once maintenance has been completed, users will again be able to access ANGEL.

Trouble Receiving Email from with Outlook 2011

Wed, 06/28/2017 - 14:19
After this morning's load balancer upgrade, Office 2011 for Mac is no longer receiving messages from the server via IMAP or POP. All other servers, such as, are still receiving messages. The EIT email team is investigating the issue. The current workaround for the issue is to upgrade to Outlook 2016, available on the website.

Application Deliver/Load Balancer Upgrade

Tue, 06/27/2017 - 15:08
During the PS IT Maintenance Window (5:00 - 7:00 a.m.) on Wednesday,
June 28, the Application Deliver/Load Balancer Operating System will be upgraded.

A brief outage may occur while the work is being completed. As a result,
numerous services may be affected, including but not limited to:

- E-mail Services
- Friends of Penn State (FPS)
- LionPath
- Penn State Chat (
- PSU Alerts
- Shibboleth Authentication for the following applications:
- Virtual Host
- WebAccess

The work is being tracked through ServiceNow - CHG0042798

Update: TLT Services using WebAccess Outage

Tue, 06/27/2017 - 11:53
Logins to the eTesting site are intermittently failing. IT staff are investigating the issue.

Wireless service disruption: eduroam SSID

Mon, 06/26/2017 - 14:25
On Thursday, 6-29, during the standard maintenance window, there will be a brief disruption for users of the eduroam SSID while the client IP address range is changed. Devices connected to the eduroam SSID during this maintenance window should be able to reacquire an IP address following this change; however, for some devices a disconnect/reconnect to the eduroam SSID may be required.

Within Service Now, please reference CHG0042651 for more information.

Resolved: Issue Creating Canvas Prides

Mon, 06/26/2017 - 12:00
There was an issue with the 'Request a Pride' button on the Canvas dashboard this morning. It was returning an error stating: ActiveRecord::RecordNotFound . This issue has been resolved by the dev team.

For any questions please email

Canvas Login Issue

Sun, 06/25/2017 - 10:38
A small number of users are experiencing issues logging in to Canvas. We are working with Instructure and our developers to find the cause and resolve this issue.

To report this issue, please email

Voice Services Maintenance Work

Fri, 06/23/2017 - 15:35
Tuesday morning, June 27th from 5:00 a.m. to 7:00 a.m., Penn State IT will perform maintenance work on the Voice Services Network.
During this time, users may experience brief delays with inbound and outbound voice calls.

SNOW Change: CHG0042782

ScholarSphere service interruption, 6/27/2017

Fri, 06/23/2017 - 13:39
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 27th.

WebAccess: reconfiguration of servers

Fri, 06/23/2017 - 11:20
Audience: This alert is primarily for administrators of Cosign-protected websites.

During the maintenance window (05:30 a.m. - 07:00 a.m.) of Tuesday, June 27, 2017, Enterprise IT will be changing the configuration of the WebAccess systems.

The current four separate servers will be changing to two servers in a High Availability arrangement with one IP address.

No immediate changes are required on your websites when this change goes into effect: the four servers will continue to function for at least a week after the change. When the change has been determined to be successful and will remain in place, administrators will be asked to restart their web servers to pick up the new IP address. Please check this alert for status updates.

Firewalls: if your web server has an outbound firewall restricting to which IP addresses it can connect via tcp port 6664, it should be updated now to include the new IP address (

This work is being tracking in Service Now CHG0042784.

Central Person Registry Database Update

Wed, 06/21/2017 - 19:20
A configuration change will be made to the CPR Database during the maintenance window on 6/22/2017 at approximately 6AM. A brief outage could be experienced by the CPR Services, PSU Alert Interface and Identity Provisioning.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 6/28

Wed, 06/21/2017 - 17:06
Penn State Enterprise IT will be installing Microsoft Windows system updates (patching) on Wednesday, 6/28 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.