ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 56 min 42 sec ago

PASS SMB/CIFS Gateway Disable Old Protocol

Wed, 09/20/2017 - 17:32
This afternoon, the PASS team will deploy a configuration change to the SMB/CIFS Gateway to PASS (win.pass.psu.edu, a.k.a. smb.pass.psu.edu, etc.). The old SMB version 1 protocol will be disabled. Most users should not notice any changes or disruption. OS X/macOS users should ensure they connect with "smb://" instead of "cifs://". Please contact the Service Desk if you have any difficulty.

Wireless network Maintenance: Paterno/Pattee Library

Wed, 09/20/2017 - 14:45
ENCS will be performing maintenance on the Paterno/Pattee Library wireless network on Thursday, 9-21-17, during the standard EIT maintenance window. There is an anticipated disruption to the wireless network for up to 30 minutes while the work is being performed, however; the entire maintenance window is reserved. Please reference CHG0044162 for more information.



Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 9/21/2017

Wed, 09/20/2017 - 09:05
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, September 21st.

Resolved: Canvas Degradation -- Intermittent Slowness and Page Errors

Tue, 09/19/2017 - 22:55
Instructure reported at 9:47pm that Canvas service has been restored. If you cannot access https://psu.instructure.com please contact the LMS Support team :lmssupport@psu.edu

Update: Brief Canvas downtime scheduled for 1:00 a.m. (ET) Thursday, September 21

Tue, 09/19/2017 - 17:26
An update has been scheduled to improve performance in Canvas. Beginning at 1 a.m. (ET) on Thursday, September 21, Canvas will be unavailable for approximately 5-10 minutes.

Users will be notified when the update is complete and Canvas is available.

Wireless network Maintenance: Paterno/Pattee Library

Tue, 09/19/2017 - 17:24
ENCS will be performing maintenance on the Paterno/Pattee Library wireless network on Wednesday, 9-20-17, during the standard EIT maintenance window. There is an anticipated disruption to the wireless network for 5-10 minutes while the work is being performed, however; the entire maintenance window is reserved. Please reference CHG0044149 for more information.

Known Issue Impacting LionPATH

Tue, 09/19/2017 - 14:38
A known issue impacting LionPATH has been brought to the attention of the IT Service Desk. There was a service interruption affecting access starting at 1:11pm, by 1:18pm services were recovering. Staff are working to resolve existing errors.
The IT Service Desk will continue to post updates to this alert as more information becomes available.


Thank you,

The IT Service Desk

Resolved: Resolved: Canvas Outage from 9:24 to 9:31 AM

Tue, 09/19/2017 - 10:46
From 9:24 to 9:31 AM users were unable to access Canvas. Canvas functionality was restored at 9:31 AM. If you are still unable to access https://psu.instructure.com please contact the LMS Support team at lmssupport@psu.edu.

Access Account authentication service maintenance Sep 19

Mon, 09/18/2017 - 09:08
During the maintenance window on September 19, between 5 to 7 am, Penn State IT staff will perform maintenance on the Kerberos authentication service for Penn State Access Accounts. During this time, users may experience brief delays in authentication.

This maintenance is being tracked in Service Now as CHG0044100.

Voice Services Maintenance Work

Fri, 09/15/2017 - 11:53
Friday September 22 from 11:00 p.m. through Sunday September 24 11:59 p.m., Penn State IT will perform
a system version upgrade to the Voice Application Servers. During this time, users may experience a reset
of their voice endpoint devices.

In addition, Cisco has released a telephone firmware upgrade to enhance security features, improve the visual
display, and provide additional call handling features on the 8811 and 8851 model phones.

The improvement to security will not be visible, but the changes in our user's experience will be noticeable!

* A brighter and lighter display reducing eyestrain and glare
* Colorful icon badging for quick and easy visibility on the Model 8851
* Larger informational windows are displayed for calling information
* Additional font sizing options
* Improved call conferencing management
* Improved procedure for answering secondary line appearances
* Convenient incoming call management options, Decline, Silence, Ignore

We have created a reference document for the Model 8851 that may be helpful and can be accessed through this Box link;
https://psu.box.com/s/07p4s07u7y8w2c83c54cyj8cr5c5ef31

SNOW Change: CHG0043446

Update: Unexpected Sites Outage

Wed, 09/13/2017 - 18:19
As of approximately 5:17 p.m. today, the sites service is functioning again. However, there still seems to be an issue with mapped domains.

Enterprise IT staff members are still working with the vendor to fully resolve the issue.

Resolved: ScholarSphere service interruption, 9/13/2017

Wed, 09/13/2017 - 08:21
ScholarSphere is currently down due to system maintenance. The problem is being addressed and should be resolved by 8am.

Resolved: Brief impact to services experienced

Tue, 09/12/2017 - 15:46
At 12:44 p.m. EST on September 12, a misconfiguration began interfering with access to some Virtual Machines (VMs), including LDAP servers. This resulted in some services being affected, including UMG Manager (umg.its.psu.edu). Penn State IT detected the issue at 12:47 p.m. EST and restored full service at 1:02 p.m.

Sites Certificate Error

Tue, 09/12/2017 - 12:32
As of approximately 10:40 a.m. today, Sites is experiencing an SSL certificate issue across sites.psu.edu. This is causing some sites to be unreachable.

Enterprise IT staff members are working with the vendor to resolve the issue. More information will be shared on the IT Alerts page as it becomes available.

WebMail Degradation

Tue, 09/12/2017 - 11:57
As of 10:31 WebMail.psu.edu entered a degraded state. Penn State IT staff are currently working to fix the issue.

Enterprise Network Modification

Tue, 09/12/2017 - 11:54
On Thursday 9/21, starting at 05:00 and lasting roughly till 07:00, Data Centers Services, in cooperation with Enterprise IT Systems Engineering, will be reconfiguring several enterprise networks.

The complexity and potential impact of these changes are significant; simulation and testing should prevent major disruptions, however, some service interruption is expected. In order to mitigate this, teams from Systems Engineering and Data Center Services will work to quickly resolve issues as they are identified during and after the change. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/email, TSM, PASS NFS, Wireless, and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044020.

Enterprise Network Modification

Tue, 09/12/2017 - 09:56
On Wednesday 9/13, starting at 06:00 Data Centers Services, in cooperation with Enterprise IT Systems Engineering and Enterprise Networking and Communication Services, will be reconfiguring several enterprise networks.

The complexity and potential impact of these changes are significant; simulation and testing should prevent major disruptions, however, some service interruption is expected. In order to mitigate this, teams from Systems Engineering and Data Center Services will work to quickly resolve issues as they are identified during and after the change. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/email, TSM, PASS NFS, Wireless, and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044034.

Password Management link changes on work.psu.edu

Mon, 09/11/2017 - 14:03
On Tuesday, September 12, 2017 from 05:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to work.psu.edu to redirect "Change Password" and "Forgot Password" links to a new Password Management site. See related Penn State News article for details: http://news.psu.edu/story/481567/2017/09/08/administration/new-password-management-interface-be-implemented-sept-12. No outages are expected during this deployment.

This change is being tracked in Service Now as CHG0043978.

Update: Penn State York Voice Services Migration

Mon, 09/11/2017 - 12:13
Friday September 15, 2017 starting at 5:00pm through Sunday September 17, 2017, Penn State IT will be migrating Penn State York Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this two day migration, inbound and outbound voice call services will be periodically interrupted.


Service Now CHG0043880

Enterprise Network Modification

Mon, 09/11/2017 - 11:12
On Tuesday 9/12, starting at 05:00 Data Centers Services, in cooperation with Enterprise IT Systems Engineering and Enterprise Networking and Communication Services, will be reconfiguring several enterprise networks, in preparation of some Panorama work (CHG0043372) within the Data Center Firewall's at UP that could cause potential outages.

The complexity and potential impact of these changes are significant; simulation and testing should prevent major disruptions, however, some service interruption is expected. In order to mitigate this, teams from Systems Engineering and Data Center Services will be working quickly to resolve issues as they are identified during and after the change. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/email, TSM, PASS NFS, Wireless, and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0044033.

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