ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 24 min 2 sec ago

Disruption in Wireless connectivity.

Wed, 10/04/2017 - 16:09
There may be a brief outage with the wireless connectivity during the maintenance window (5:00 am to 6:30am) on Thursday 10/5. The connected users may get disconnected and a minute outage may occur while wireless access point bootstrap.

Please refere to the Changes for further information. CHG0044342 & CHG0044345.

Resolved: Resolved: IBM Tivoli Storage Manager (TSM) 6.4 to reach End of Support

Wed, 10/04/2017 - 14:22
Users of the TSM service should be aware that IBM Tivoli Storage Manager (TSM) 6.4 has reached End of Support on September 30, 2017.
http://www-01.ibm.com/support/docview.wss?uid=swg21998572

If you are using TSM Backup/Archive client 6.4 or earlier, we advise you to upgrade to a version with ongoing support. You can download the latest client from IBM at http://www-01.ibm.com/support/docview.wss?uid=swg21239415

Pinnacle Application Maintenance Between October 6 - October 14, 2017

Wed, 10/04/2017 - 13:41
Penn State’s Pinnacle application instances (a telecommunications management and billing product) are scheduled for vendor maintenance between October 6, 2017 and October 14, 2017.

During this maintenance, the Pinnacle hosted environment (test and production instances) will be unavailable.

Improvements highlighted by the vendor with the scheduled network changes include providing a more high availability environment, more efficient handling of storage capabilities, and increased performance. 

Test instances will be changed during the period of Friday, October 6, 2017 to Friday, October 13, 2017 during a vendor coordinated time each day.

Production instance will be changed during the period of Monday, October 9, 2017 to Friday, October 13, 2017 each night between 9:00 PM and 11:00 PM EST.

Additional network changes related to file processing will occur on Saturday, October 14, 2017 between 8:00 AM and 12 Noon EST.

This work is being tracked in ServiceNow CHG0044383.

Resolved: WebMail Degradation

Wed, 10/04/2017 - 11:48
As of 10:41 WebMail.psu.edu was functioning normally.

PASS SMB/CIFS Gateway and NFS Gateway Problem

Wed, 10/04/2017 - 00:24
Starting around 10:30 pm, a problem was detected affecting both the SMB/CIFS Gateway and NFS Gateway to PASS. Penn State IT staff are investigating.

Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 10/05/2017

Tue, 10/03/2017 - 11:13
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), Millennium Scholars (MSP), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, October 5th.

Network outage impacting critical services

Tue, 10/03/2017 - 07:54
While performing network maintenance an unexpected network outage occurred on networks providing services such as Access Account authentication and authorization, Webaccess, Wireless authentication, and PASS. This outage lasted from 6:23AM until roughly 6:27AM. Most services recovered however, staff are working to recover PASS and several other services.

email.psu.edu IMAP service in degraded state

Mon, 10/02/2017 - 12:51
Starting at 11:30 a.m., the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.

Resolved: Network Service Disruption

Thu, 09/28/2017 - 17:50
Services have been restored as of 4:13p.m.

email.psu.edu IMAP service in degraded state

Wed, 09/27/2017 - 08:04
Starting at 7 a.m., the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.

Enabling DUO Two Factor Auth on Data Center Firewall Management (Panorama)

Tue, 09/26/2017 - 15:35
On 9/28/2017 at 6:00 am, ENCS and DCS will enable DUO two factor authentication for logins to the Panorama firewall management server panorama.dc.psu.edu. If you manage a Data Center Firewall Virtual System ( VSYS ) via Panorama, you will be affected by this change.

Starting at 9/28/2017 at 6:00 am, the login process to Panorama will require an additional step. You should continue to use your access account credentials for login. Upon attempting login, you will be prompted at your default DUO authentication device for further authentication. The DUO prompt is using an EIT DUO radius proxy and will display "Login request: AIS Infrastructure".

This is being tracked in CHG0044235.

ScholarSphere service interruption, 9/27/2017

Tue, 09/26/2017 - 14:22
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, September 27th

email.psu.edu IMAP service in degraded state

Mon, 09/25/2017 - 17:54
Starting at 3 p.m., the email.psu.edu IMAP service entered into a degraded state. Users may see issues checking or receiving e-mail. Penn State IT are looking into the issue.

WebMail Degradation

Mon, 09/25/2017 - 17:37
As of 14:12 WebMail.psu.edu entered a degraded state. Penn State IT staff are currently working to fix the issue.

my.voip.psu.edu portal

Mon, 09/25/2017 - 17:10
Currently, access to "Phone Settings" via the my.voip.psu.edu portal is out of service.
Penn State IT is working on the issue and has engaged with their vendor for support.

INC0662156

PASS maintenance Tue, Sep 26

Fri, 09/22/2017 - 12:31
During the maintenance window, 5 to 7 am, on Tuesday, September 26, Enterprise IT staff will be performing maintenance on PASS. During some to most of the this window, access via the PASS Gateways (SMB/CIFS, NFS, SFTP), PASS Explorer, and some web hosts will be interrupted. Users may need to reconnect after 7 am.

This work is being tracked in Service Now as CHG0044110.

Friends of Penn State accounts unable to log into Canvas

Thu, 09/21/2017 - 18:41
At approximately 5:02PM, anyone selecting the Friends of Penn State log in option for Canvas is receiving an error on the page. We are working to restore service and will update this alert as we learn more.

Wireless Network Maintenance: Paterno/Pattee Library

Thu, 09/21/2017 - 16:50
ENCS will be performing maintenance on the wireless network at Paterno/Pattee Library tomorrow, 9-22, during the standard EIT maintenance window. There is an anticipated disruption of 1-2 minutes.

DIMC Unavailable for searches

Thu, 09/21/2017 - 08:56
An issue impacting DIMC has been brought to the attention of the IT Service Desk.
Currently DIMC is unavailable for searches.

We are currently working with staff across IT and
ITS to resolve this incident.

PASS SMB/CIFS Gateway Disable Old Protocol

Wed, 09/20/2017 - 17:32
This afternoon, the PASS team will deploy a configuration change to the SMB/CIFS Gateway to PASS (win.pass.psu.edu, a.k.a. smb.pass.psu.edu, etc.). The old SMB version 1 protocol will be disabled. Most users should not notice any changes or disruption. OS X/macOS users should ensure they connect with "smb://" instead of "cifs://". Please contact the Service Desk if you have any difficulty.

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