ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 43 min 10 sec ago

Penn State Wilkes Barre Voice Services Migration

Tue, 04/04/2017 - 23:18
Beginning Friday, April 7th at 5:00PM, through Sunday, April 9th, Penn State IT will be migrating Penn State Wilkes Barre voice services from their existing PBX solution to Cisco Unified Communications Manager. As part of this weekend migration, inbound and outbound voice services will be briefly interrupted.

Service Now Change: CHG0041497

Resolved: outage

Tue, 04/04/2017 - 16:42
After resetting the Adobe Connect login web services the problem has been resolved. Penn State IT will continue to investigate the root cause.

Brief wireless disruption at Altoona campus

Tue, 04/04/2017 - 12:40
There will be a brief disruption in wireless services on 4/5 during maintenance widow in the TNS maintained wireless at Altoona campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041421 for further information.

PASS Gateway Degradation (

Tue, 04/04/2017 - 11:08
Some users are experiencing issues with accessing We are currently investigating the issue.

Canvas: Apps tab not available on the course settings page for faculty.

Mon, 04/03/2017 - 19:50
The latest Canvas release instituted a change in user permissions which is not allowing teachers or course admins to access the Apps tab within the settings of a Canvas course. Until this is resolved, faculty will not be able to access the Redirect Tool in the course settings area. Canvas is aware of the issue and is working to resolve the issue as soon as possible. unavailable

Mon, 04/03/2017 - 11:33
When accessing, users are seeing: You don't have permission to access / on this server.

ITS Staff are working on the issue.

Update: Email Service Degradation

Mon, 04/03/2017 - 00:04
There is currently a known issue regarding Email. Email service is in a degregated state.

We are currently working on the issue. Load Balanced Name Change

Fri, 03/31/2017 - 11:24
During the maintenance window on Wednesday, April 5th, Penn State IT staff will upgrade ONEForest's load balanced name. There is no planned outage period during this change.

This planned change could impact all systems that use Shibboleth IDP for authentication, including, but not limited to:

This change is documented in ServiceNow CHG0041419.

PASS services configuration changes

Thu, 03/30/2017 - 16:37
On Tuesday, April 4th, 2017, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Penn State IT will apply vendor recommended configuration changes to software used by PASS. There should be no loss of service during this maintenance.

It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

The Service Now Change Request number for this is: CHG0041368 and is in response to PRB0040337.

Canvas chat to be unavailable beginning on March 31

Thu, 03/30/2017 - 11:56
On Friday, March 31, Instructure will be performing updates to the Chat tool in Canvas that will take place over a scheduled maintenance window resulting in Chat being unavailable to users for up to 24 hours. All other features of Canvas will still be operational during this time. Instructure has not yet set an exact time for when this update will start, but it will be done overnight when fewer people are likely to be attempting to access the Chat tool. This alert will be updated when more information on start time is available.

The Chat tool has been modified as a Learning Tools Interoperability (LTI) tool to allow for functionality enhancements including updates for the interface, chat management, and chat history. The migration of chat history from the existing Chat tool to the new one will take place during the updates on March 31.

For more information about the enhancements being made in this update, please review Instructure's latest Release Notes at

Please contact with questions.

IBIS and ISIS Maintenance - March 31, 2017

Thu, 03/30/2017 - 11:13
On Friday, March 31, 2017, Penn State IT will apply vendor recommended fixes to Integrated Business Information Systems (IBIS) and Integrated Student Information System (ISIS). During this maintenance period, there will be a brief outage of ACOM, BCOM, and CCOM. This will also impact the GI, FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this work will be completed before the end of the maintenance window (7 a.m.).

Service may be affected during the Penn State IT maintenance window (5:00-7:00am) on Friday, March 31, 2017.

Brief wireless disruption at UP

Wed, 03/29/2017 - 16:14
There may be a brief disruption in the TNS maintained wireless services on 3/30 during 6:00 am to 6:15 am window at following buildings.The disruption is expected for about 1 to 3 minutes..
Please refer to CHG0041381 for further information.

VoIP Analog Service

Wed, 03/29/2017 - 13:28
Friday March 31st from 5:00AM to 7:00AM, Penn State IT will perform maintenance work on the VoIP Analog service.
This VoIP Analog service supports fax and classroom analog line service at University Park.

Reference SNOW Change ID: CHG0040884

ONEForest Provisioning/De-provisioning

Tue, 03/28/2017 - 14:39
During the maintenance window on Wednesday, March 29th, Penn State IT staff will upgrade ONEForest's provisioning process to include the de-provisioning process as well as other minor enhancements. There is no planned outage period during the upgrade.

This change could impact systems that use the ONEForest Active Directory for authentication, specifically:
ONEForest Connected Machines

This change is documented in ServiceNow CHG0041316.

Brief wireless disruption at Greater Allegheny campus

Tue, 03/28/2017 - 12:56
There will be a brief disruption in wireless services on 3/29 during maintenance widow in the TNS maintained wireless at Greater Allegheny campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041215 for further information. update

Mon, 03/27/2017 - 19:18
During the maintenance window on Tue, Mar 28, will be modified. The "mail to course group" feature will be removed. This
is being tracked in Service Now as: CHG0041347.

EI&O Applications - Wildfly 10 Upgrade

Mon, 03/27/2017 - 14:05
On Tuesday, March 28th, the EI&O Software Engineering Production application servers will be upgraded during the maintenance window. Affected applications are listed here: cpr, account-activation, accounting-and-billing, aleks-interface-service, api, cactus, ccmh, college-cost, common-service, deployment-status, service, dimc, directory-service, ecommerce-management-ui, ecommerce-service, email-service, ferpa-flag, fortress-service, fortress-ui, gi-lb, legacy-college-cost, oauth, provisioned-services, security-service, swagger-ui, tax-calculator, tier, tuition-calculator-admin-ui, tuition-calculator-ui, ucs-service, userid-generator, workflow-bi.

For details please see Change Request: CHG0041286

Brief wireless (psu) disruption at the mentioned Non-UP campuses on 3/28 maintenance

Mon, 03/27/2017 - 09:40
There may a brief interruption to the TNS Maintained wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/28 Tuesday, in the following Campuses. For further information, please refer CHG0041329.


Penn State 800# Inbound Service

Fri, 03/24/2017 - 14:46
Currently, inbound calls to Penn State 800# toll free services are impacted.
Penn State IT is working the problem and has also engaged with their vendor to further diagnose issue.

Reference SNOW Incident# INC0517170

ENCS service migration.

Fri, 03/24/2017 - 13:39
Beginning Monday April 3rd and continuing through April 14th ENCS and Datacenters staff relocate equipment and services. Work will begin at 4:00 AM and conclude by 7:00 AM each day. Measures are being taken to minimize the impact of affected services during this timeframe. This work is being tracked under CHG0040544.
The physical moves are planned on Monday April 3rd and Wednesday April 5th. During the hours mentioned above, there may be brief interruptions in the following:
Network Statistics

The transfer of additional services to VMHosting are scheduled from Aril 6th – April 14th -- no significant outages are expected during these moves.