ITS Alerts

Subscribe to ITS Alerts feed
The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 38 min 7 sec ago

Penn State Wireless Service IPv4 subnet addition

10 hours 43 min ago
On March 6, Enterprise Networking and Communication Services (ENCS) will be adding a new subnet, 104.39.128.0/17, to the Penn State Wireless network to expand wireless service capacity throughout Penn State.

As a result, wireless security administrators should update any firewall or security policies to include the new IPv4 subnet on or before March 6 if Penn State Wireless traffic is permitted into the network that is being secured.

For more information, reference change request number CHG0040820 in ServiceNow.

Penn State Hershey Router Upgrades

Wed, 02/22/2017 - 14:00
**Pending CAB Approval**

Next Thursday, March 2, during the hours of 9 PM to midnight, ENCS will be upgrading the software on the Brocade MLX UEN routers at Penn State Hershey. The purpose of the software upgrade is to address known software defects affecting performance of the University Enterprise Network. Impacted services below may be affected for Up to 5 minutes.The routers will be rebooted one at a time to finalize the software installation.

This alert will be updated upon approval by the CAB at this coming Thursday review meeting.

Expected Impact: There is minimal expected impact due to the redundancy of the data backbones.

Reference Service Now Change ID CHG0040735.

Campus Router Upgrades

Wed, 02/22/2017 - 13:38
**Pending CAB Approval**

Next Wednesday, March 1, during the hours of 5 to 7 AM, ENCS will be upgrading the software on All Brocade MLX UEN routers at all Campuses, except for University Park, Dickinson, and Hershey. The purpose of the software upgrade is to address known software defects affecting performance of the University Enterprise Network. Impacted services below may be affected for up to 5 minutes. The routers will be rebooted one at a time to finalize the software installation.

Expected Impact: Outage for all listed Campus network resources up to 5 minutes.

Reference: Service Now Change ID CHG0040413.

WebAccess Performance testing during maintenance window of 2/22

Tue, 02/21/2017 - 16:10
During the maintenance window on Wednesday, 2/22 between 0600 and 0700, performance testing will be running against WebAccess QA environment, which could impact new logins to production systems that require WebAccess. There is no change to the configuration (form, fit, or function) of WebAccess itself. Test accounts will be used for the testing and the service will be monitored throughout the test period.

University Park Router Code Upgrade

Tue, 02/21/2017 - 16:07
**Pending CAB Approval**

Next Tuesday, February the 28th, during the hours of 4 to 7 AM ENCS will be upgrading the router code on all of our University Park routers. University Park routers will be rebooted one at a time to finalize the code installation. Each router will take approximately ten minutes to reload. Customers without redundant connections should expect a roughly ten minute service interruption sometime between 4 and 7 AM on the 28th.

This alert will be updated upon approval by the CAB at this coming Thursday review meeting.

Wireless Maintenance: Eduroam SSID

Tue, 02/21/2017 - 11:03
On Monday, 2-27, during the standard maintenance window, there will be a brief disruption for users of the eduroam SSID while the client IP address range is changed. Devices connected to the eduroam SSID during this maintenance should be able to reacquire an IP address following this change; however, for some devices a disconnect/reconnect to the eduroam SSID may be required.

Brief wireless (psu) disruption at PennStater hubsite

Tue, 02/21/2017 - 09:57
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 2/22 Wednesday, in the following buildings. For further information, please refer CHG0040722.
OC.MifflinCE
PellLab
103Bldg
230BLDG
328Bldg
330Bldg
331BLDG
ADL
ArthropodRes
BeefCattleSheep
CentralMilk
ChemEcoLab
GenAviationHangarII
HorseBarn
Insectarium
Lubert
Merkle
Outreach
PennStater
TechCenter
TestTrackOffice
TranspTestTrack
VehicleTesting
Wiley

Certain Canvas functions to be unavailable on Wednesday, February 22

Mon, 02/20/2017 - 16:55
A Penn State database server that impacts Canvas will be receiving updates during the scheduled maintenance window on Wednesday, February 22, from 5 a.m. to 7 a.m. ET. Although Canvas will still be available for users, functions highlighted with the Penn State shield on the Canvas Dashboard will be unavailable during this time.

Faculty and student functions that will be unavailable during the maintenance window
• ANGEL course list
• Merge Course Manager
• PSU Roster page
• Request a Course Sandbox
• Request a Master or a Manually Enrolled Course
• Title IV

Help Desk functions that will be unavailable during the maintenance window
• Admin Report
• Bulk Roster Import
• Create Manual Course
• Course Search
• Edit Course Node
• Help Desk tools
• Manage Admins
• Sub-Account lookup

An update will be provided when maintenance has been completed.

For more information, please contact LMS Support (lmssupport@psu.edu).

Multiple Backend Systems Degraded

Mon, 02/20/2017 - 16:16
The IT Service Desk has been made aware of an issue that is currently impacting CIDR and the Generalized Interface (GI). Applications that rely on these systems will be impacted. Updates will be posted to this alert as they are made available.

Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 2/23/2012

Mon, 02/20/2017 - 12:51
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, February 23rd.

Maximum email size to be increased from 20 MB to 25 MB

Mon, 02/20/2017 - 12:36
The maximum size of an email sent through Penn State’s email system will be increased from 20 MB to at least 26,222,592 bytes as of Feb. 21. The new increase matches the allotment offered by some other email providers and will enable students, faculty and staff members to send much larger emails than before the increase.

For more information, technical support staff can reference change request number CHG0040726 in Penn State's service management tool, ServiceNow.

smtp.psu.edu degraded service

Thu, 02/16/2017 - 13:13
Since February 14, 2017, smtp.psu.edu has been blocked by juno.com because of a misbehaving client.

Resolved: South East Commonwealth Campus Network Degradation

Thu, 02/16/2017 - 08:12
Between 3AM and 8AM University Enterprise network at the following Campuses may have been degraded:

Abington
Berks
Brandywine
Great Valley: School of Graduate Professional Studies
Lehigh Valley

The issue was isolated to a faulty Statewide WAN circuit. The circuit has been taken out of active service and services should no longer be degraded. The Provider is being engaged to isolate the trouble.

Reference ServiceNOW incident: INC0494051

Multiple Backend Systems Degraded

Wed, 02/15/2017 - 17:48
The IT Service Desk has been made aware of an issue that is currently impacting CIDR and the Generalized Interface (GI). Applications that rely on these systems will be impacted. Updates will be posted to this alert as they are made available.

www.work.psu.edu HTTP server upgrade

Wed, 02/15/2017 - 14:51
During the maintenance window (5-7am) on Thursday, Feb 16 the HTTP/S server on www.work.psu.edu will be upgraded. It will be unavailable at times during the maintenance window. (SNOW Change: CHG0040570).

Resolved: ANGEL is experiencing technical difficulties

Wed, 02/15/2017 - 14:43
At 2:39pm today this issue was resolved. ANGEL is now available for users.

Erroneous Library Recall Notice - February 15

Wed, 02/15/2017 - 09:51
During the early morning hours of Wednesday, February 15, library recall notices were erroneously sent to borrowers whose materials were not recalled. These notices have the recall due date listed as NEVER. If you received one of these notices and would like to verify the status of your library account please go to My Library Account (https://libraries.psu.edu/services/borrow-renew/my-library-accounts) where you will see accurate information.

This was caused by a system glitch and is not a security concern.

We sincerely apologize for the inconvenience and concern that this recall notice may have caused.

explorer.pass.psu.edu upgrade

Wed, 02/15/2017 - 05:10
During the maintenance window (5-7am) on Wed, Feb 15, the HTTP/S server on
explorer.pass.psu.edu will be upgraded. PASS Explorer will be
unavailable briefly during the maintenance window. (CHG0040569)

Penn State email.psu.edu security

Mon, 02/13/2017 - 16:19
During the regularly scheduled maintenance windows(5-7 a.m.) from Tuesday, February 14 through Friday, February 17, 2017, OVPIT will enable Transport Layer Security (TLS) securing incoming email on the machines that answer for email.psu.edu. No outage is expected.

WebMail Degration

Sun, 02/12/2017 - 16:52
Webmail.psu.edu has entered a degraded state. Users are unable to load the website webmail.psu.edu.

Pages