ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 16 min 26 sec ago

Known Error Impacting FERPA Quiz Processing

Fri, 12/15/2017 - 12:42
As of 11:50 PM Thursday, Dec. 14, a problem with the FERPA flag processing began. Though the flag is set correctly within 15 minutes of test completion, a nightly batch process is reverting the flag.
The incorrect FERPA flag in the enterprise directory is preventing faculty from being able to enter grades in LionPATH. The issue has been manually fixed for today. Enterprise IT are working to ensure the flag is not reverted again this evening. An update will be made as soon as more information becomes available.

Data Center Network Migration

Thu, 12/14/2017 - 15:48
Data Center Services will be reconfiguring several enterprise networks in order to consolidate on new data center network gear. The change is set to take place during the maintenance window on Monday December 18th 2017 at 6AM. The change is expected to be complete by 6:30AM. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/Email, TSM, PASS NFS, Wireless and LDAP.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0045340.

Known Error impacting Outgoing Penn State Emails

Thu, 12/14/2017 - 14:40
As of 6 p.m., Wednesday, Dec. 13, AOL and Verizon began rejecting email sent by one of Penn State's outgoing email servers.
Clients such as Outlook, Hotmail, Thunderbird, Apple Mail, Android Mail, and iOS Mail may have trouble sending email to
addresses that end with or Penn State IT staff members are currently monitoring the issue, and more
information will be shared as information becomes available. We expect this issue to be resolved later tonight. degraded service

Thu, 12/14/2017 - 12:55
On December, 13 2017 around 6 p.m., was blocked by and because of a misbehaving client.
Clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, iOS Mail, Android Mail, and others that use
as their Outgoing Server for sending email may receive an error when sending to email addresses that end in or
Enterprise IT is currently working with to resolve this issue.

Altoona Campus: Power Outage

Wed, 12/13/2017 - 19:49
At 7:00 PM on Wednesday, 12/13/17, the Altoona Campus started experiencing a power outage. Penn State IT and Police Services staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

University Enterprise Network Maintenance December 19th

Wed, 12/13/2017 - 09:42
On Tuesday December 19th in the 5AM Maintenance Window ENCS will be preforming Maintenance on the Blue1 and White1 core university routers.

No widespread impact is expected however the following sites will experience a partial or total network loss of up to 10 minutes:

Research Network
Shavers Creek
Philly Naval Yard
Forum Place in Harrisburg (JASI)

Reference ServiceNOW Change CHG0045422*

*Pending EIT Change Advisory Board Approval

Penn Stater Hub site Uninterruptible Power Supply (UPS) Replacement Change Number CHG0045464

Wed, 12/13/2017 - 08:53
PSUIT - ENCS/TNS will be replacing the Uninterruptible Power Supply (UPS) system that serves the Penn Stater HUB site on Tuesday, December 19th, 2017, starting at 5AM with work expected to be completed by 2PM.

In order to perform this work, all equipment at the Penn Stater HUB site will only be supplied by EMERGENCY GENERATOR power. This power source will not have the benefit of backup protection from a UPS. The contractor will start the generator and transfer normal power to it for the duration of the work. We anticipate the transfer and operation of the equipment to the Generator power source to NOT be service affecting and users will not see any outage unless they have been directly notified.

In the event of a generator failure, Normal utility power would still be available. to transfer back to. If there is a generator failure, the transfer would not be seamless and could result in a brief outage until equipment restarted.

Services that have the potential to be affected include:
- Layer 2 and 3 UEN connections served from the Penn Stater HUB site and Router

- VoIP, Wireless, and Backbone services in the following buildings are subject to this alert:

The 331 Building
Test Track
Outreach Innovation
328 Innovation
ARL Steam Plant
Central Milk testing
General Aviation_MaintHanger
University Airport
The 330 Building
The 329 Building
Center Med
ARL test site
The 103 building
The 230 building
Tech Center
Special Services
Wiley Lab
Penn Stater
Farm 10
Pell Lab
Chem Eco lab
Merkle Lab

TSM server degradation

Tue, 12/12/2017 - 14:12
There has been a hardware failure in the tape storage hardware that supports TSM and UBI. The vendor is currently working to repair the issue. Until this problem is resolved, TSM and UBI will not be able to process restores. Restores may appear unresponsive or report errors. Backups to TSM and UBI should continue to function normally in most cases.

PSU Job sites experiencing issues uploading documents

Tue, 12/12/2017 - 09:09
Penn State job sites ( and are currently experiencing issues with uploading documents (cover letters and resumes) into the system. HR and F&B IT teams are working to resolve the issue. An update will be made as soon as more information becomes available.

PSU Job sites experiencing login issues

Mon, 12/11/2017 - 12:09
The Penn State jobs sites ( and are experiencing login issues for non-employees attempting to login with Friends of Penn State Accounts. Employees can login successfully. HR IT are currently investigating the issue, and we will update this alert as soon as we have more information.

Maintenance activity on White1 router.

Sun, 12/10/2017 - 19:45
At 6:00 AM on Monday, 12/11/17, a failing line card will be replaced in the White1 core router. Work should be completed by 6:30 AM. No service interruptions are anticipated.

INC0718957, CHG0045434 degraded state

Thu, 12/07/2017 - 13:24
On December, 7 2017, was blocked by because of a misbehaving client. Clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, iOS Mail, Android Mail, and others that use as their Outgoing Server for sending email may receive an error when sending to email addresses that end in Enterprise IT is currently working with to resolve this issue.

Update: Data Center Network Outage

Wed, 12/06/2017 - 10:23
Currently the Central Persons Registry (CPR) is impacted. As well as anything that depends on it, including DIMC and CPR web services.

WebAccess User Interface change

Tue, 12/05/2017 - 17:30
On Wednesday Dec 6th in the 5AM to 7AM Maintenance window, EI&O will be modifying WebAccess. An notification will be added to preview the new user interface which will go live on Jan 4th. No outage is expected.

Research Network Maintenance

Tue, 12/05/2017 - 10:47
On Friday Dec 8th in the 5AM to 7AM Maintenance window ENCS will be preforming maintenance on the Research Network Core routers.

During that time frame two 5 minute disruptions of the research network may be observed.

Reference ServiceNOW change request: CHG0045361

CPR Database Maintenance

Mon, 12/04/2017 - 15:40
Security patches will be applied to the CPR Database during the maintenance window on 12/5/2017. Each node in the cluster will be patched individually for minimal chance of disruption to services.

Resolved: service disruption

Sun, 12/03/2017 - 17:57
The php.scripts service was operating in a degraded state between 4:50pm and 5:55pm, Sun Dec 3.

Penn State Harrisburg Voice Services Migration

Thu, 11/30/2017 - 15:45
Monday 12/4/2017 thru Wednesday 12/20/2017, Penn State IT will be migrating Penn State Harrisburg Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this migration, inbound and outbound voice call services will be periodically interrupted.

Service Now CHG0044930

Voice Services Maintenance Work

Thu, 11/30/2017 - 09:48
Friday night December 1 beginning at 11:00 p.m. through Saturday morning December 2 7:00 a.m., Penn State IT
will perform maintenance work on the voice application servers. During this time, users may experience a reset
of their voice endpoint devices.

Snow Change: CHG0045234

Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 11/30/2017

Wed, 11/29/2017 - 14:58
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, November 30th.