ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 45 min 46 sec ago

Voice Services Maintenance Work

Fri, 06/23/2017 - 15:35
Tuesday morning, June 27th from 5:00 a.m. to 7:00 a.m., Penn State IT will perform maintenance work on the Voice Services Network.
During this time, users may experience brief delays with inbound and outbound voice calls.

SNOW Change: CHG0042782

ScholarSphere service interruption, 6/27/2017

Fri, 06/23/2017 - 13:39
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 27th.

WebAccess: reconfiguration of servers

Fri, 06/23/2017 - 11:20
Audience: This alert is primarily for administrators of Cosign-protected websites.

During the maintenance window (05:30 a.m. - 07:00 a.m.) of Tuesday, June 27, 2017, Enterprise IT will be changing the configuration of the WebAccess systems.

The current four separate servers will be changing to two servers in a High Availability arrangement with one IP address.

No immediate changes are required on your websites when this change goes into effect: the four servers will continue to function for at least a week after the change. When the change has been determined to be successful and will remain in place, administrators will be asked to restart their web servers to pick up the new IP address. Please check this alert for status updates.

Firewalls: if your web server has an outbound firewall restricting to which IP addresses it can connect via tcp port 6664, it should be updated now to include the new IP address (

This work is being tracking in Service Now CHG0042784.

Central Person Registry Database Update

Wed, 06/21/2017 - 19:20
A configuration change will be made to the CPR Database during the maintenance window on 6/22/2017 at approximately 6AM. A brief outage could be experienced by the CPR Services, PSU Alert Interface and Identity Provisioning.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 6/28

Wed, 06/21/2017 - 17:06
Penn State Enterprise IT will be installing Microsoft Windows system updates (patching) on Wednesday, 6/28 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Willard building - VoIP and Wireless service disruption.

Wed, 06/21/2017 - 12:16
On Friday June 23rd, during the standard ENCS maintenance window, VoIP and Wirless service at Willard building will be disrupted while network equipment is moved to a new power source. Please reference SNOW change, CHG0042335, for more information.

VPN Switch Upgrade

Wed, 06/21/2017 - 09:43
The redundant switch for the VPN service will be upgraded on 22JUN2017 at 06:00.

There is no expected outage as this is the standby switch and the VPN service will be running from its primary location, however, if there is an outage it should not last longer than 30 minutes.

This alert is in reference to CHG0042550.

Issue with enrollment updates in Canvas

Tue, 06/20/2017 - 20:26
An issue with Canvas has been identified in which LionPATH enrollment changes, including students who have added or dropped a course, have not updated since June 14.

A fix to Canvas is currently being implemented and is expected to be complete within the next 24 hours.

For questions, please

Research Network Infrastructure Move

Tue, 06/20/2017 - 15:48
At 5AM Wednesday morning, June 21st, Enterprise Networking and Communication Services will move a Research Network(RN) redundant router from USB2 to Tower Road as part of the Critical Services Migration project. Research Network ethernet fabric in Henderson, Noll, BBH, Frear South, and on Berks campus will be down during the maintenance window move. There is no other outage expected, however, there will be limited resiliency of the Research Network.

This work can be tracked in CHG0041778.

Work is expected to be completed by 7AM.

ANGEL to be unavailable from 5 - 7 am ET on Wednesday, 6/21

Tue, 06/20/2017 - 15:06
Penn State Enterprise IT will be performing ANGEL maintenance on Wednesday, 6/21, during the scheduled maintenance window from 5 a.m. to 7 a.m. ET. Users will not be able to access ANGEL during this time.

For questions, please contact

Kerberos configuration change, July 5, 2017

Tue, 06/20/2017 - 12:13
On Wednesday, July 5, 2017, during the maintenance window of 5 to 7 a.m., the Penn State Access Account Kerberos authentication service ( realm) will undergo a configuration change in order to prepare for an upgrade later in July. During the change, users may see a few seconds delay at most in authenticating. This configuration change will remove the default referral behavior from the realm to the ACCESS.PSU.EDU Active Directory domain and replace it with explicit referral configurations. This configuration change should only affect access of some clients to servers bound to the ACCESS domain. Server administrators impacted have been contacted with more detailed information.

This change is described in Service Now as CHG0042677.

ScholarSphere service interruption, 6/20/2017

Mon, 06/19/2017 - 12:34
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 20th.

Electronic Theses and Dissertations service interruption, 6/19/2017

Fri, 06/16/2017 - 12:36
There will be an interruption to the following sites:

Planned power disruption: Penn State Wilkes-Barre

Thu, 06/15/2017 - 14:30
Due to Science Building construction, network and voice services at Penn State Wilkes-Barre will be disrupted from Tuesday, June 20th at 6:00 PM until Wednesday, June 21st at 7:00AM. Phones, internet, wireless and networking in all campus buildings will be unavailable during this outage. For more information, please reference Service Now Change CHG0042635

Planned power disruption: Penn State Fayette

Thu, 06/15/2017 - 08:46
On Friday June 23,2017 an electrical contractor will be working at Penn State Fayette campus in the Eberly Building to replace the back-up generator. The electrical power will be off during the afternoon work hours from 12:00pm to 5:00pm. With this being The Eberly Building, all computer network, Wi-Fi, Internet, phone, and Kinber circuits will go down across campus within 15 minutes of the power outage. For more information, please reference Service Now Change CHG0042658

ScholarSphere service interruption, 6/015/2017

Wed, 06/14/2017 - 16:05
There will be an interruption to ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, June 15th to apply upgrades.

Update: Known Error impacting UCS Contacts

Wed, 06/14/2017 - 12:55
The setting for \"Emailed Contacts\" has been implemented for all users. This setting was enabled for users prior to the upgrade and has now been restored enabled. If you want to disable this setting please do the following:

1. Log into
2. Click on the \"Preferences\" tab at the top
3. On the left menu, click on \"Contacts\"
4. Under \"Settings\", uncheck the \"Add new contacts to \"Emailed Contacts\"
5. Click on the Save button on the top right.

The restored setting will not restore any contacts back into your address book. But it will help with auto-complete of previously emailed contacts. We have notified the vendor and are working with them on the issue.

Voice Services Momentary Interruption

Wed, 06/14/2017 - 09:06
Voice Services may be momentarily interrupted to force several phone registrations from a primary server to a secondary server in
order to perform emergency maintenance work due to on going work. Calls in progress will not be interrupted.

Reference Snow Incident: INC0574292

Canvas features to be unavailable from 5 a.m. - 7 a.m. on Wednesday, 6/14

Tue, 06/13/2017 - 14:29
Penn State Enterprise IT will be performing Canvas maintenance on Wednesday, 6/14, during the scheduled maintenance window from 5 a.m. to 7 a.m. ET. Users will be still be able to access Canvas but the following features will be unavailable during this time:
• Master or Manually Created Course requests
• Bulk Enrollment for Manually Created Courses
• Course Sandbox requests
• Merge Course Manager
• Rosters (PSU People) page
• Auto add of course admins to their course in Canvas (World Campus only)
• Course synchronization allows course material in Evolution (content management system) to appear in and be manipulated from Canvas (World Campus only)
• CopyGroups tool that allows group settings to be copied from one course to another (World Campus only)
• PeerEval student tool to evaluate each other on group projects (World Campus only)
Please contact with questions.

ITS Alert - Recommended Vendor Fixes to IBIS/ISIS

Tue, 06/13/2017 - 13:22
On Thursday, June 22, 2017, Penn State IT will apply vendor recommended
fixes to Integrated Business Information Systems (IBIS) and Integrated
Student Information System (ISIS). During this maintenance period, there
will be an outage of ACOM, BCOM, and CCOM. This will also impact the GI,
FIT, CIDR, and WebIBIS, eISIS and eLion. It is anticipated that this
work will be completed before the end of the maintenance window (7 a.m.).

This alert is being tracked in CHG0042594.