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University Collaboration Suite (UCS) Server Maintenance - April 25

ITS Alerts - Mon, 04/24/2017 - 16:53
On Tuesday, April 25, during the regularly scheduled maintenance window (5:00 - 7:00 a.m.), Penn State IT will perform University Collaboration Suite (UCS) server maintenance. While work is being performed, there will be a partial outage.

Approximately 7% of users will experience the outage. At least a twenty minute outage is expected while the work is being completed.
Emails will be queued during the partial outage and delivered once service has been restored.

More information about UCS can be found through the service web page - ais.its.psu.edu/services/ucs.

This change is being tracked in Service Now: CHG0041557

Voice Service Maintenance Work

ITS Alerts - Fri, 04/21/2017 - 10:11
Friday night April 28th beginning at 11:00PM through Saturday morning April 29th 7:00AM, Penn State IT will be adding new servers for the VoIP system that processes inbound and outbound voice calls. During this time, short periods of service degradation are expected while the work is being completed. Users may see their phones reset as part of the process.

CHG0041092

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 4/26

ITS Alerts - Wed, 04/19/2017 - 16:00
Penn State Information Technology will be installing Microsoft Windows system updates (patching) on Wednesday, 4/26 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Resolved: PASS NFS Gateway degraded

ITS Alerts - Wed, 04/19/2017 - 14:52
One of the backend servers for the PASS NFS Gateway stopped functioning. Users that were connected to it would have seen an issue from 1:01 PM. Services were restarted on the backend server at 1:39 and the PASS NFS Gateway is functioning normally since the restart.

Canvas login temporarily moving off WebAccess starting April 20

ITS Alerts - Tue, 04/18/2017 - 11:34
Canvas login will temporarily switch from WebAccess to an alternative authentication method beginning Thursday, April 20. This change is being done to ensure Canvas is available while Instructure implements planned updates that could interfere with the WebAccess authentication process.

The switch from WebAccess will occur during the maintenance window between 5 and 7 a.m. (ET) Thursday, April 20. Users will see a different login screen but will be directed to their Canvas dashboard after entering their userID and password.

Although Penn State IT will be monitoring Instructure’s updates and working to lessen the impact to users, Friends of Penn State (FPS) account holders may be unable to log in to Canvas when Instructure begins implementation at noon ET on Friday, April 21. If FPS accounts are impacted, corrective action will be taken immediately by Penn State IT to resolve any authentication issues.

Please note that switching to an alternative authentication means that Canvas will not be part of the single sign-on services during this time. As a result, users will be prompted to login again when moving between Canvas and other online Penn State services.

Two-factor authentication will not be available for Canvas until the login returns to WebAccess during the 5 to 7 a.m. (ET) maintenance window on Tuesday, April 25.

Please contact LMSsupport@psu.edu with any questions.

EIO Infrastructure outage

ITS Alerts - Mon, 04/17/2017 - 16:03
EI&O is currently experiencing a widespread outage of our VMWare infrastucture. Many production services are affected. We will update this ticket as we learn more.

Service interruption, Thursday April 20,2017

ITS Alerts - Mon, 04/17/2017 - 15:31
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), Millennium Scholars Program(MSP), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, April 20th.

Resolved: Intermittent Outage on ftp.personal.psu.edu

ITS Alerts - Sun, 04/16/2017 - 12:00
Starting yesterday one of the backend servers for ftp.personal.psu.edu started experiencing intermittent issues. Some users were able to successfully login, while others were not. The server was restarted today at 10:45 and things seem to be functioning normally now.

Brief Wireless outage 4/13 Multiple Campuses

ITS Alerts - Wed, 04/12/2017 - 14:26
ENCS will be implementing a route optimization change that will affect wireless clients at the following campuses at 6AM Thursday April 13th.

Altoona
Dubois
Erie: The Behrend College
Greater Allegheny

Clients may observe a blip or monetary loss of connection, work will be completed by 6:15AM

Reference ServiceNOW: CHG0041622

Brief wireless disruption at Beaver campus

ITS Alerts - Wed, 04/12/2017 - 09:39
There will be a brief disruption in wireless services on 4/13 during maintenance widow in the TNS maintained wireless at Beaver campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041572 for further information.

Update: IBM Tivoli Storage Manager (TSM) 6.3 to reach End of Support

ITS Alerts - Tue, 04/11/2017 - 16:55
Users of the TSM service should be aware that IBM Tivoli Storage Manager (TSM) 6.3 will reach End of Support on April 30, 2017.
http://www-01.ibm.com/support/docview.wss?uid=swg21982265

In addition, IBM TSM 6.4 will reach End of Support on September 30, 2017.
http://www-01.ibm.com/support/docview.wss?uid=swg21998572

If you are using TSM Backup/Archive client 6.4 or earlier, we advise you to upgrade to a version with ongoing support. You can download the latest client from IBM at http://www-01.ibm.com/support/docview.wss?uid=swg21239415

If you have any questions, please email the TSM Administrators at backup@psu.edu.

Brief wireless disruption at Behrend campus

ITS Alerts - Mon, 04/10/2017 - 15:08
There will be a brief disruption in wireless services on 4/5 during maintenance widow in the TNS maintained wireless at Behrend campus.The disruption is expected for about 3 to 10 minutes..
Please refer to CHG0041556 for further information.

VoIP and Wireless Service disruption: Wagner Annex and Thomas building

ITS Alerts - Mon, 04/10/2017 - 14:29
On Thursday, 4-13-17, there will be a disruption to the VoIP and Wireless service at Wagner Annex and Thomas building during the ENCS maintenance window, 5:00 AM - 7:00 AM. Please reference changes CHG0040874 and CHG0041583 for further information.

Resolved: WebMail Degradation

ITS Alerts - Mon, 04/10/2017 - 14:20
Between 12:43 p.m and 1:05 p.m., WebMail.psu.edu was in a degraded state. The problem is now resolved.

Update: WebAccess slowness

ITS Alerts - Sun, 04/09/2017 - 23:41
A possible network problem was identified and corrected at 10:15 p.m. Staff continue to monitor the systems.

Planned power outage: Penn State Lehigh Valley

ITS Alerts - Thu, 04/06/2017 - 16:22
The Operations Center has been informed of a planned power outage for Penn State Lehigh Valley due to a new generator test starting today. Networking and voice services will be affected for approximately four hours. Please reference CHG0041536 for more information.

Willard Hub Site Electrical Upgrade

ITS Alerts - Thu, 04/06/2017 - 14:31
ENCS will be replacing the Uninterruptible Power Supply (UPS) system that serves the Willard HUB site on Tuesday April 11th, 2017, starting at 5AM with work expected to be completed by 5PM.

In order to perform this work, all equipment at the Willard HUB site will only be supplied by NORMAL building power. This power source will not have the benefit of backup protection from a generator or a UPS. We anticipate the transfer and operation of the equipment on the NORMAL power source to NOT be service affecting and users will not see any outage.

In the event of an unplanned power event on campus to the Willard electrical feed, ECNS services would go offline for the duration of the electrical outage or until we would be able to complete the upgrade and transfer back to UPS / Emergency Power.

Services that have the potential to be affected include:
-Willard Layer 2 and 3 Network connections that are not redundant.

- VoIP, Wireless, and Backbone services in the following buildings are subject to this alert:

Schwab
Reber
300 BLDG
Sparks
Hosler
EngUnit A&B
EE West
EE East
Calder Square
Steidle
James BLDG
ARL
Deike
Rider House
Sackett
Rider
Walker
Allenway
Marion Place
224 South Allen
Hammond
Elliott
Downtown Theatre
The Towers
Willard
141 West Beaver
Power Plant
Carnegie
Old botany
Bag House
Hintz

Again, we anticipate NO service outages related to this work, only if there is an unplanned and external electrical outage while this work takes place since the equipment will not have backup power.

Please reference SNow Change - CHG0040552

eSteward (estewrd-sql-f01) Failover Database Server Relocation to Tower Road

ITS Alerts - Thu, 04/06/2017 - 11:07
On Tuesday April 11th, the eSteward (estewrd-sql-f01) failover database server will be unavailable due to extended maintenance activities. No production impact is anticipated. However, in the unlikely event of a severe issue with the primary database server, an extended outage would be required until the scheduled maintenance activity is completed, or the primary server can be recovered.

This change is tracked in Service Now as:
CHG0041512 - Estewrd-SQL-F01 Server Relocation of Failover to Tower Road

TSM Server Upgrade of saverestore.its.psu.edu Scheduled for April 12, 2017

ITS Alerts - Wed, 04/05/2017 - 16:59
An upgrade will be installed on the TSM server saverestore.its.psu.edu from 1:00 - 4:30 p.m. (13:00 - 16:30) on Wednesday, April 12, 2017. The work will upgrade the TSM server software to a new version (7.1.7) with improvements, bug-fixes, and ongoing vendor support.

All currently-supported client versions will continue to be compatible with the new server version.

The work is being performed during a period of low activity to limit service degradation for users. During this time, saverestore.its.psu.edu will not be available for backing up or restoring files. The other TSM servers will not be affected by this upgrade.

The upgrade is being tracked in Service Now as change CHG0041508.

VoIP and wireless Service in Biobehavioral and Health Building

ITS Alerts - Wed, 04/05/2017 - 14:18
Biobehavioral and Health Building will experience a brief disruption in VoIP and wireless services on 4/6 during the ENCS maintenance window between 5:00am - 7:00am. The disruption is expected for about 10 - 15 minutes.
Please refer to CHG0041437 for further information.

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