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Application Deliver/Load Balancer Upgrade

ITS Alerts - Tue, 06/27/2017 - 15:08
During the PS IT Maintenance Window (5:00 - 7:00 a.m.) on Wednesday,
June 28, the Application Deliver/Load Balancer Operating System will be upgraded.

A brief outage may occur while the work is being completed. As a result,
numerous services may be affected, including but not limited to:

- E-mail Services
- Friends of Penn State (FPS)
- LionPath
- news.psu.edu
- Penn State Chat (chat.psu.edu)
- PSU Alerts
- Shibboleth Authentication for the following applications:
- Virtual Host
- WebAccess
- www.personal.psu.edu
- www.psu.edu
- www.work.psu.edu

The work is being tracked through ServiceNow - CHG0042798

Update: TLT Services using WebAccess Outage

ITS Alerts - Tue, 06/27/2017 - 11:53
Logins to the eTesting site are intermittently failing. IT staff are investigating the issue.

Wireless service disruption: eduroam SSID

ITS Alerts - Mon, 06/26/2017 - 14:25
On Thursday, 6-29, during the standard maintenance window, there will be a brief disruption for users of the eduroam SSID while the client IP address range is changed. Devices connected to the eduroam SSID during this maintenance window should be able to reacquire an IP address following this change; however, for some devices a disconnect/reconnect to the eduroam SSID may be required.

Within Service Now, please reference CHG0042651 for more information.

Resolved: Issue Creating Canvas Prides

ITS Alerts - Mon, 06/26/2017 - 12:00
There was an issue with the 'Request a Pride' button on the Canvas dashboard this morning. It was returning an error stating: ActiveRecord::RecordNotFound . This issue has been resolved by the dev team.

For any questions please email lmssupport@psu.edu

Canvas Login Issue

ITS Alerts - Sun, 06/25/2017 - 10:38
A small number of users are experiencing issues logging in to Canvas. We are working with Instructure and our developers to find the cause and resolve this issue.

To report this issue, please email LMSsupport@psu.edu.

Voice Services Maintenance Work

ITS Alerts - Fri, 06/23/2017 - 15:35
Tuesday morning, June 27th from 5:00 a.m. to 7:00 a.m., Penn State IT will perform maintenance work on the Voice Services Network.
During this time, users may experience brief delays with inbound and outbound voice calls.

SNOW Change: CHG0042782

ScholarSphere service interruption, 6/27/2017

ITS Alerts - Fri, 06/23/2017 - 13:39
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 27th.

WebAccess: reconfiguration of servers

ITS Alerts - Fri, 06/23/2017 - 11:20
Audience: This alert is primarily for administrators of Cosign-protected websites.

During the maintenance window (05:30 a.m. - 07:00 a.m.) of Tuesday, June 27, 2017, Enterprise IT will be changing the configuration of the WebAccess systems.

The current four separate servers will be changing to two servers in a High Availability arrangement with one IP address.

No immediate changes are required on your websites when this change goes into effect: the four servers will continue to function for at least a week after the change. When the change has been determined to be successful and will remain in place, administrators will be asked to restart their web servers to pick up the new IP address. Please check this alert for status updates.

Firewalls: if your web server has an outbound firewall restricting to which IP addresses it can connect via tcp port 6664, it should be updated now to include the new IP address (

This work is being tracking in Service Now CHG0042784.

Central Person Registry Database Update

ITS Alerts - Wed, 06/21/2017 - 19:20
A configuration change will be made to the CPR Database during the maintenance window on 6/22/2017 at approximately 6AM. A brief outage could be experienced by the CPR Services, PSU Alert Interface and Identity Provisioning.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 6/28

ITS Alerts - Wed, 06/21/2017 - 17:06
Penn State Enterprise IT will be installing Microsoft Windows system updates (patching) on Wednesday, 6/28 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Willard building - VoIP and Wireless service disruption.

ITS Alerts - Wed, 06/21/2017 - 12:16
On Friday June 23rd, during the standard ENCS maintenance window, VoIP and Wirless service at Willard building will be disrupted while network equipment is moved to a new power source. Please reference SNOW change, CHG0042335, for more information.

VPN Switch Upgrade

ITS Alerts - Wed, 06/21/2017 - 09:43
The redundant switch for the VPN service will be upgraded on 22JUN2017 at 06:00.

There is no expected outage as this is the standby switch and the VPN service will be running from its primary location, however, if there is an outage it should not last longer than 30 minutes.

This alert is in reference to CHG0042550.

Issue with enrollment updates in Canvas

ITS Alerts - Tue, 06/20/2017 - 20:26
An issue with Canvas has been identified in which LionPATH enrollment changes, including students who have added or dropped a course, have not updated since June 14.

A fix to Canvas is currently being implemented and is expected to be complete within the next 24 hours.

For questions, please LMSsupport@psu.edu.

Research Network Infrastructure Move

ITS Alerts - Tue, 06/20/2017 - 15:48
At 5AM Wednesday morning, June 21st, Enterprise Networking and Communication Services will move a Research Network(RN) redundant router from USB2 to Tower Road as part of the Critical Services Migration project. Research Network ethernet fabric in Henderson, Noll, BBH, Frear South, and on Berks campus will be down during the maintenance window move. There is no other outage expected, however, there will be limited resiliency of the Research Network.

This work can be tracked in CHG0041778.

Work is expected to be completed by 7AM.

ANGEL to be unavailable from 5 - 7 am ET on Wednesday, 6/21

ITS Alerts - Tue, 06/20/2017 - 15:06
Penn State Enterprise IT will be performing ANGEL maintenance on Wednesday, 6/21, during the scheduled maintenance window from 5 a.m. to 7 a.m. ET. Users will not be able to access ANGEL during this time.

For questions, please contact LMSsupport@psu.edu.

Kerberos configuration change, July 5, 2017

ITS Alerts - Tue, 06/20/2017 - 12:13
On Wednesday, July 5, 2017, during the maintenance window of 5 to 7 a.m., the Penn State Access Account Kerberos authentication service (dce.psu.edu realm) will undergo a configuration change in order to prepare for an upgrade later in July. During the change, users may see a few seconds delay at most in authenticating. This configuration change will remove the default referral behavior from the dce.psu.edu realm to the ACCESS.PSU.EDU Active Directory domain and replace it with explicit referral configurations. This configuration change should only affect access of some clients to servers bound to the ACCESS domain. Server administrators impacted have been contacted with more detailed information.

This change is described in Service Now as CHG0042677.

ScholarSphere service interruption, 6/20/2017

ITS Alerts - Mon, 06/19/2017 - 12:34
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 20th.

Electronic Theses and Dissertations service interruption, 6/19/2017

ITS Alerts - Fri, 06/16/2017 - 12:36
There will be an interruption to the following sites:

Planned power disruption: Penn State Wilkes-Barre

ITS Alerts - Thu, 06/15/2017 - 14:30
Due to Science Building construction, network and voice services at Penn State Wilkes-Barre will be disrupted from Tuesday, June 20th at 6:00 PM until Wednesday, June 21st at 7:00AM. Phones, internet, wireless and networking in all campus buildings will be unavailable during this outage. For more information, please reference Service Now Change CHG0042635

Planned power disruption: Penn State Fayette

ITS Alerts - Thu, 06/15/2017 - 08:46
On Friday June 23,2017 an electrical contractor will be working at Penn State Fayette campus in the Eberly Building to replace the back-up generator. The electrical power will be off during the afternoon work hours from 12:00pm to 5:00pm. With this being The Eberly Building, all computer network, Wi-Fi, Internet, phone, and Kinber circuits will go down across campus within 15 minutes of the power outage. For more information, please reference Service Now Change CHG0042658


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