Feed aggregator

Maintenance on Penn State VPNs including ISP to PSU, and the LIAS VPN

ITS Alerts - Mon, 05/22/2017 - 18:09
On Wednesday, May 23rd from 6:00am to 6:20am, maintenance will be performed on the hardware supporting Penn State VPNs including ISP to PSU, and the LIAS VPN. The expected outage of the VPN connections is less than 5 minutes.

This change is tracked in Service Now as CHG0042208.

Random networking issues affecting select central services

ITS Alerts - Thu, 05/18/2017 - 16:37
Currently there are random networking issues affecting select central services. Staff are working to narrow down the impact and work towards a resolution. The issues were first observed around 3:10PM on 5/18/2017.

ScholarSphere service interruption, 5/19/2017

ITS Alerts - Thu, 05/18/2017 - 12:52
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Friday, May 19th.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 5/24

ITS Alerts - Wed, 05/17/2017 - 16:35
Penn State Information Technology will be installing Microsoft Windows system updates (patching) on Wednesday, 5/24 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

win.pass.psu.edu (128.118.2.227) and explorer.pass.psu.edu (128.118.2.130) to be moved to a new load balancer - May 17

ITS Alerts - Tue, 05/16/2017 - 12:04
On Wednesday, May 17, win.pass.psu.edu (128.118.2.227) CIFS PASS Gateway and explorer.pass.psu.edu (128.118.2.130) WebServer will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). win.pass.psu.edu and explorer.pass.psu.edu may be unavailable for a few minutes while the migration takes place.

For more information, reference the following ServiceNow Change Request: CHG0042148

Scheduled Maintenance for Zoom

ITS Alerts - Tue, 05/16/2017 - 09:19
There will be a brief disruption in Zoom's service on 5/17 during the 5am - 7 am maintenance widow to allow for InCommon integration. The disruption is expected for about 15 minutes.

Phone Call Quality/Connection Issue for Canvas Support 5/15/2017

ITS Alerts - Mon, 05/15/2017 - 16:27
The phone system used by the Instructure Canvas Support team is currently having trouble, keeping some of their agents from logging in to accept calls. Those agents who are able to login are noting issues with quality in the call. They are working with their telephony provider to resolve this as quickly as possible. If you need to get in touch with Instructure Canvas Support during this time, please submit a help request ticket to them via the Help Menu in Canvas. We'll let you know of any updates to this issue as soon as we can.

smtp.psu.edu and authsmtp.psu.edu to be moved to a new load balancer - May 16

ITS Alerts - Mon, 05/15/2017 - 13:39
On Tuesday, May 16, the outgoing mail servers smtp.psu.edu (146.186.157.24) and authsmtp.psu.edu (146.186.157.26) will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). smtp.psu.edu and authsmtp.psu.edu may be unavailable for a few minutes while the migration takes place.

For more information, reference the following ServiceNow Change Request: CHG0042128

WebMail to be moved to a new load balancer - May 15

ITS Alerts - Fri, 05/12/2017 - 14:57
On Monday, May 15, WebMail will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). WebMail may be unavailable for a few minutes while the migration takes place.

During the outage period, WebMail users will not be able to send or receive e-mail. No messages will be lost as a result of the outage, and all queued messages will be sent once the migration has completed.

For more information, reference the following ServiceNow Change Request: CHG0042116

UEN router Maintenance

ITS Alerts - Thu, 05/11/2017 - 16:45
ENCS will be upgrading code on the following UEN routers on Friday May 12th in the 5-7AM Maintenance window.

Computer3
White1
Blue1

Services on these routers may be impacted for up to 5 minutes


Reference ServiceNOW Change request: CHG0042082

Wireless service disruption

ITS Alerts - Thu, 05/11/2017 - 11:55
On Tuesday, 5-16-17, during the standard Enterprise IT maintenance window, ENCS will be replacing a network hardware device to address intermittent service disruptions that have been detailed on INC0536985. The following residence hall's wireless service will be disrupted as a result of this maintenance:

Atherton Hall
Beam Hall
Chace Hall
Cooper-Hoyt Hall
Cross-Ewing Hall
Dunham Hall
Garban Hall
Grubb Hall
Haller-Lyons Hall
Hibbs-Stephens Hall
Holmes Hall
Leete Hall
McElwain Hall
Patterson Hall
Runkle Hall
Simmons Hall

Planned power disruption: Penn State Wilkes-Barre

ITS Alerts - Thu, 05/11/2017 - 11:30
Due to Science Building construction, network and voice services at Penn State Wilkes-Barre will be disrupted from Saturday, May 13th at 2:00 PM until Monday, May 15th at 6:00AM. Phones, internet, wireless and printers in all campus buildings will be unavailable during this outage. For more information, please reference Service Now Change CHG0042034.

DIMC and CPR Updates

ITS Alerts - Wed, 05/10/2017 - 10:00
On Thursday, May 11, EI&O will be deploying updates to DIMC and CPR during the regularly scheduled maintenance window (5-7am). CPR and DIMC may be unavailable for a few minutes while the deployment takes place.

Several services are currently impacted by intermittent networking issues.

ITS Alerts - Tue, 05/09/2017 - 22:52
Currently impacted services include VMhosting, and other services such as www.psu.edu, ucs.psu.edu, LDAP, WebMail, and news.psu.edu. Users may experience intermittent responses from these services at this time.

Homepage down

ITS Alerts - Tue, 05/09/2017 - 18:49
Starting around 5:05 pm, the University home page, http://www.psu.edu, News site, http://news.psu.edu, and other sites hosted on the same infrastructure started to become slow to unresponsive and/or give out 503 Service Unavailable, "Page Could Not Be Loaded" errors. The operations team responsible is now investigating.

DNS Server f04s03 (128.118.141.32) to be moved to a new load balancer - May 10

ITS Alerts - Tue, 05/09/2017 - 16:17
On Wednesday, May 10, the DNS Server f04s03 (128.118.141.32) will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). f04s03 may be unavailable for a few minutes while the migration takes place.

For more information, reference the following ServiceNow Change Request: CHG0042058

Scheduled Maintenance for Zoom

ITS Alerts - Mon, 05/08/2017 - 16:56
There will be a brief disruption in Zoom's service on 5/10 during the 5am - 7 am maintenance widow to allow for InCommon integration. The disruption is expected for about 5 to 10 minutes.

University Collaboration Suite (UCS) to be moved to a new load balancer - May 9

ITS Alerts - Mon, 05/08/2017 - 16:31
On Tuesday, May 9, University Collaboration Suite (UCS) will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). UCS may be unavailable for a few minutes while the migration takes place.

During the outage period, UCS users will not be able to send or receive e-mail and/or calendar appointments. No messages will be lost as a result of the outage, and all queued messages will be sent once the migration has completed.

For more information, reference the following ServiceNow Change Request: CHG0042037

Brief Wireless disruption - several commonwealth campuses

ITS Alerts - Thu, 05/04/2017 - 14:58
There will be a brief wireless service disruption at the commonwealth campuses listed below on Tuesday, 5-9-17, during the Enterprise IT maintenance window. Please refer to SNOW change, CHG0041946 for further information.

Penn State Schuylkill
Penn State Shenango Valley
Penn State Wilkes Barre
Penn State Brandywine
Penn State Fayette

Zoom Services Upgrade - May 5, 2017

ITS Alerts - Thu, 05/04/2017 - 11:15
There will be a brief disruption in Zoom's service on May 5, 2017 during the 5am - 7am maintenance window to allow for InCommon integration. This disruption is expected for about 5 to 10 minutes.

Pages

Subscribe to Classroom and Lab Computing aggregator