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Penn State 800# Inbound Service

ITS Alerts - Fri, 03/24/2017 - 14:46
Currently, inbound calls to Penn State 800# toll free services are impacted.
Penn State IT is working the problem and has also engaged with their vendor to further diagnose issue.

Reference SNOW Incident# INC0517170

ENCS service migration.

ITS Alerts - Fri, 03/24/2017 - 13:39
Beginning Monday April 3rd and continuing through April 14th ENCS and Datacenters staff relocate equipment and services. Work will begin at 4:00 AM and conclude by 7:00 AM each day. Measures are being taken to minimize the impact of affected services during this timeframe. This work is being tracked under CHG0040544.
The physical moves are planned on Monday April 3rd and Wednesday April 5th. During the hours mentioned above, there may be brief interruptions in the following:

otc2.psu.edu
clock.psu.edu
Network Statistics

The transfer of additional services to VMHosting are scheduled from Aril 6th – April 14th -- no significant outages are expected during these moves.

ENCS service migration.

ITS Alerts - Fri, 03/24/2017 - 13:37
ENCS is migrating network support applications and services to Datacenter managed facilities. In preparation for this work, ENCS staff will be performing a supporting network reconfiguration beginning Monday March 27 at 6:00 AM and concluding by 7:00AM. This will cause a brief outage to the offerings listed below. This work is being tracked under CHG0041061

otc2.psu.edu (128.118.25.3) -- Caching DNS Server, clients with multiple DNS servers will continue to function, but at a slower rate.
clock.psu.edu – NTP clients will continue to function normally.
Network Statistics
Proteus (IPAM, DNS, and DHCP Changes)

Research Network: Scheduled Maintenance

ITS Alerts - Thu, 03/23/2017 - 14:22
At 8 AM Friday morning, March 24th, Enterprise Networking and Communication Services will move a Research Network aggregate redundant switch from USB2 to Tower Road as part of the Critical Services Migration project. During the move there is no expected outage, however, there will be limited resiliency of the Research Network. This work can be tracked in CHG0040810. Work is expected to be completed by noon.

ActiveMQ Database Replication Fix

ITS Alerts - Thu, 03/23/2017 - 14:20
During the 5-7 AM Maintenance Window on Thursday, 3/30/2017, an ActiveMQ database replication issue will be fixed. There may be a brief period of unavailability while services are restarted.

Customers potentially affected: cpr, c-cure, grouper, lionpath, cactus, cidr

This change is documented in CHG0041307.

ActiveMQ Database Server OS Updates

ITS Alerts - Thu, 03/23/2017 - 14:19
During the 5-7 AM Maintenance Window on Tuesday, 3/28/2017, operating system patches will be applied to the ActiveMQ database server. There will be a brief period, possibly up to 15 minutes, of unavailability while the patches are applied.

Customers affected: cpr, c-cure, grouper, lionpath, cactus, cidr

This change is documented in CHG0041332

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 3/29

ITS Alerts - Wed, 03/22/2017 - 16:51
Penn State Information Technology will be installing Microsoft Windows system updates (patching) on Wednesday, 3/29 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Central Person Registry Database Update

ITS Alerts - Wed, 03/22/2017 - 07:31
During the 5-7AM Maintenance Window on 3/23/2017, data model changes will be applied to the CPR database. There is possibility for a brief disruption of service while the changes are being applied. This change is documented in CHG0041287.

eDDS/PeDDS Upgrade

ITS Alerts - Tue, 03/21/2017 - 10:46
On Thursday (3/23) during the normal maintenance window (5-7AM), staff will be upgrading the application software for the eDDS and PeDDS systems. During this time the services will not be available. This is being tracked by change ticket CHG0041271.

Brief wireless disruption at Dubois campus

ITS Alerts - Mon, 03/20/2017 - 14:37
There will be a brief disruption in wireless services on 3/22 during maintenance widow in the TNS maintained wireless at Dubois campus.The disruption is expected for about 3 to 10 minutes.

Brief wireless (psu) disruption at Pattee hubsite

ITS Alerts - Thu, 03/16/2017 - 15:38
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/17 Friday, in the following buildings. For further information, please refer CHG0041067.
MRL
BiomechanicsLab
Burrowes
Carpenter
Cedar
Chambers
EisenhowerChapel
Ford
Forum
Hamilton
Ihlseng
Irvin
Jordan
Keller
Kern
Mateer
McKee
Moore
Music
Music
NittanyDepot
Oswald
Pattee
Pond
Rackley
RecHall
Schultz
THEATER
Thompson
Waring
Watts
OakBldg
Irvin

EI&O storage issues

ITS Alerts - Wed, 03/15/2017 - 22:07
At this time, EI&O is experiencing issues with one of our storage subsystems in our Tower Road datacenter. We do not know of any production services that are down, but there may be some services in a degraded state. More details will be posted as we learn more.

EI&O Software Engineering Sandbox systems maintenance

ITS Alerts - Wed, 03/15/2017 - 18:11
On Thursday, March 16th, the EI&O Software Engineering Sandbox applications will be unavailable due to extended maintenance activities. Affected applications reside on the sandbox.apps.psu.edu system and will be unavailable. No impact on production systems is anticipated.

Resolved: smtp.psu.edu degraded service

ITS Alerts - Wed, 03/15/2017 - 11:44
The block has been lifted as of 10:33.

Resolved: Webmail Service Degradation

ITS Alerts - Mon, 03/13/2017 - 22:22
WebMail is back in service as of 9:25 PM.

Brief wireless (psu) disruption at Telecom hubsite

ITS Alerts - Mon, 03/13/2017 - 15:11
There may a brief interruption to the wireless service (psu) for about 1 to 3 minutes during 6:00 am to 6:15 am on 3/14 Tuesday, in the following buildings. For further information, please refer CHG0040792.


CatoAnnexII
Chiller
OC.AGEngagePBG
OC.Buidling7R
OC.Building661
OC.Building7R
OC.PhillyAg.Ext
ST.BoatHouse
ST.CivilEngr
ST.Classroom
Thomas
100_GPC
AgAdmin
Althouse
ARMSBY
ARTSCOTTAGE
ASB
ASI
Atherton
Beam
BioBehavHealth
Bookstore
Borland
Boucke
BristolPlace1
BristolPlace2
Buckhout
Business
CatoAnnexII
Chace
Chandlee
Chemistry
CooperHoyt
Davey
Dunham
EES
EnergyInstitute
EngSvcs
Ewing
Ferguson
FoodSci
ForestRes
FoxHollow
FrearNorth
FrearSouth
Garban
Grange
Greenleaf
Grubb
Haller
Hallowell
HendersonE
HendersonN
Henning
HHD
HHDEast
HibbsStephens
Holmes
HUB
Leete
LEONHARD
LibraryDepository
LifeSci
McAllister
McElwain
MPI
MUELLER
NARCO
OldMain
Osmond
Palmer
Patterson
PAVILIONTHEATRE
RayHall
Redifer
ResEast
ResWest
Ritenour
Runkle
SandyDriveBldg
ShaversCreek
Simmons
Stuckeman
Telecom
Thomas
Tyson
VISUALARTS
Warnock
Wartik
Weaver
WestCampusChiller
WestonHall
White
Whitmore.

Resolved: Digital Measures - Activity Insight is currently experiencing an outage

ITS Alerts - Mon, 03/13/2017 - 13:57
At approximately 12:05pm today (3/13/2017) we lost connection to Activity Insight (aka Digital Measures), the vendor has been contacted and we are currently waiting for a resolution. If you try to login you will get an error that says "We're sorry, but this page cannot be displayed!", for more information please look at the News ticker on Activity Insight Support page (activityinsight.psu.edu) for details. We apologize for the inconvenience.

Update: Some Canvas Components are Experiencing Interruptions of Service

ITS Alerts - Mon, 03/13/2017 - 13:43
A remediation process has been implemented and a lot of Canvas processes appear to be working correctly again. Instructure support continuing to monitor this situation though, to ensure there\'s no lingering effects.

Digital Measures - Activity Insight - Scheduled Maintenance

ITS Alerts - Mon, 03/13/2017 - 13:05
Digital Measures will be performing a scheduled maintenance on the Activity Insight system on March 13, 2017 from 10:00 to 10:30pm. The system will not be available during this time.

Resolved: Internal Server Errors on www.work.psu.edu

ITS Alerts - Mon, 03/13/2017 - 11:33
Between 9:51 am and 10:27 am this morning, some users encountered a 500 "Internal Server Error" on some pages on:

www.work.psu.edu
www.courses.psu.edu
admin.clubs.psu.edu
downloads.its.psu.edu
umg.its.psu.edu

A backend server was removed from the load balancer to correct the service problem and will be investigated. Users should be able to access the sites fine now.

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