Printing Services

We offer a service for campuses and departments participating in CLM to enable control and charging for printing.

Background

Students using labs and classrooms managed by ITS at University Park have controlled access to laser and color printers. Each student can print up to 110 sheets each semester without charges (the cost is subsidized indirectly by their IT fee). Students can purcahse additional sheets vie LionCash+ and other units can participate and purchase sheets for their students. The system consists of several components, including a server called PALS written by ITS staff, a product called Pharos Uniprint, user Web applications for purchasing pages and requesting credits, and ITS accounting software. 

Review information about Printing for students to understand how the service works. The LionCash+ based system works for Printing Management; the detailed description for users can be found in the LionCash+ Printing section.

Purpose

Various departments, colleges, and campuses have asked how they too can limit and/or charge students for printing in order to reduce costs. This system is more about reducing printing than recovering costs, although the income can offset costs to some extent. Another benefit of using this system at a campus or in a department, is that students will be familiar with the process if they use printers in ITS labs at University Park.

Business Model

From a unit (campus, department, or college) perspective, here is how it works:

Sheets

"Sheets" refers to a virtual number stored in a database for each person. A sheet is equal to one sheet of 8.5x11 inches with mono-color ink or toner, printed on one or both sides. Color or larger format sheets count as multiples of a single 8.5x11 inch page, (see rates and Print Limits). Each user has three sources of sheets-- the semester allocation, a possible unit allocation, and sheets purchased with LionCash+. Sheets may be used on any printer in the system. There are no access controls or separate policies for particular printers or locations.

  • The 110 subsidized sheets (now called the semester allocation) applies to all students and all printers.
  • Students buy additional sheets, any time, via a secure Web page that debits their LionCash+ account.
  • Users may return unused sheets that were purchased with LionCash (crediting their LionCash+ accounts) once a semester.
  • Units may add "unit allocations" to any number of users at any time via an administrative web page;
    • unit allocations are not carried over to the next semester;
    • unit allocations printed on another unit's printers will result in an accounting adjustment to credit the printer-owning unit with the cost of those sheets.
  • Faculty and staff have a limited number of sheets from a semester allocation but can use their LionCash+ to buy more, and/or a unit may grant an employee extra sheets at any time.
  • Every print job "uses" sheets from the person's semester allocation, then unit allocation, then LionCash+ purchases in that order. This is explained in more detail at the Print Limits page.
  • Credits granted for missing or spoiled print jobs replenish the semester allocation, unit allocation, and/or LionCash+ count according to the sheets used for those jobs.

Printers and Print Servers

  • Units purchase and maintain their own printers and supply paper and toner.
  • CLC Print Servers at University Park are used; for some locations this adds a small latency but since most jobs are small it is usually not noticeable.
  • Units must supply CLC with compatible printer models, locations, and IP addresses; CLC will define print queues.
  • Units must be willing to set firewall rules to allow printers and workstations to contact appropriate CLC servers.
  • Users must be authenticated via their Access Account on the computer used to print directly to a printer using this system.
  • Users must be "logged into" PALS in order to print; software to be installed on computers to do this, and to make the print server connection and give "pop-up" messages to users is maintained and distributed by CLC.
  • Release stations are supported for printing from unmanaged computers.

Supported Models

If new printers are being purchased, we recommend selecting one of the more recent models from the table below.

Monochrome Color
Model Duty Cycle (ppm) Model Duty Cycle (ppm)
Dell B1260dn 20,000 Dell C2660dn 50,000
Dell B2360dn 80,000 Dell C3760dn 80,000
Dell B3460dn 100,000 Dell S5840cdn 150,000
Dell S5830dn 300,000 Dell 7130cdn 150,000
HP M Series 15,000+ Lexmark MX910 Series 200,000+
Lexmark MS/MX Series 250,000+    

Other Supported Models

Existing printers may be used with the service as long as they are in the list of supported models below:

  • Dell Laser Printer 1720dn, 2330dn, 3330dn, 5210n/5310n, 5330dn, 5350dn, 5530dn, 7330dn, B5460dn
  • Dell Color Laser Printer 3110cn, 3130cn, 5110cn, 5130cn
  • HP LaserJet 4000, 4050, 4100, 4200, 4250, 4300, 4350, 5000, 5200, 8000, 8100, 8150, 9000, 9040
  • HP Color LaserJet 3800, 4600, 4650, 4700, 5550

Client Machines

  • Units must install the CLC provided software on all clients to be included in the service.
  • Client machines must utilize statically assigned IP addresses.
  • Supported Client Operating Systems include:
    • Microsoft Windows 7, Vista SP1-2, XP SP2-3 (32-bit only on all cases)
    • Macintosh OS X 10.6.x, 10.5.x

Release Stations

  • Units must use CLC's Cooperative Lab Management (CLM) deployment process to build all Release Stations.
  • Release Stations must be placed in front of any hardware firewall devices. This is due to a software limitation in the Pharos Release Station software.
  • Supported hardware models for Release Stations are those supported in CLM.

Accounting

  • Rates other than those defined on the Limits page have to be approved by the controller's office.
  • Units are reimbursed, after the end of each semester, for pages purchased via LionCash+ and printed on their printers.
  • The two summer sessions are considered one semester.
  • LionCash+ takes 2% of gross sales.
  • Units absorb the costs of the semester allocation pages printed on their printers, and unit allocations they have made that are used for printing.
  • Accounting adjustments are made 2 weeks after the end of each semester.
  • ITS covers the cost of a state-wide Pharos Uniprint license, renewed annually.
  • Other than LionCash overhead, there is no charge to units for this service.

Unit Responsibilities

  • An appropriate administrator will sign a Memo Of Understanding (MOU) outlining the program and the unit's and ITS's responsibilities.
  • Units must designate one or more staff who will process credit requests users make for missing or spoiled jobs sent to their printers. In most cases, this will take just a few minutes each day.
  • Units must install the appropriate software on workstations that use the printing service.
  • Units will buy, install and maintain printers.

ITS Responsibilities

ITS/CLC will:

  • Install and maintain all servers and services in support of this printing system.
  • Define print queues.
  • Provide printing reports and accounting reports to each unit 2 weeks after the end of the semester.
  • Reimburse units for pages purchased via LionCash+ and printed on their printers, 2 weeks after the end of the semester.
  • Pay for annual Pharos Uniprint license maintenance.

Contacts

For more information on this service, or to begin a prototype or using the service, contact us via our help request form.

Last Updated October 3, 2016