Software Self-Service

Self Service App

The Self Service app, for both Windows and Mac, provide the ability for standard users to install new, and updated, IT-approved software. Offers to users appear on their systems with standard system notifications, allowing users to install software and resolve issues. The following is a guide on how users will accept offers.

Use the BigFix Self Service Application to manage software installations and other BigFix actions on your device. Install software, patches, updates, and other actions, and review installation history over time.

Click the BigFix icon in your system tray or menu bar to open the Self Service Application.

The BigFix icon in the Windows system tray. 

Catalog Tab

Click the Catalog tab to see a list of available offers. Click an offer to see its details and Get to accept and follow its installation progress. 

The Catalog tab. Search, view, and sort controls are located at the top right corner. Versoin, category, and file size information are available in the offer list. 

Completed installations, including those that require device restart, are flagged in the Catalog view. They are cleared from the offer list when you restart the Self Service Application. Installations that completed but failed to install are also shown. 

Status icons on the Catalog tab. Green check: Complete. Red X: Failed. Blue arrow: Device restart required. 

 

History Tab

Click the History tab to see a summary of offer actions over time. A list of accepted offers and completion status. In a group action, more than one task is performed in a single update. Click the small triangle next to a group action name to reveal (and hide) its components.

The History tab. 

 

When enabled by your administrator, the Show Admin Actions control allows you to see and hide actions that are taken by a BigFix administrator on your device. Administrative actions are flagged with a blue dot. Hover the mouse over the green check (or red X) to see when an action completed.

Offer Notifications

Enable Self Service Application notifications on your device to receive an alert when a BigFix operator includes one with an offer.

Image of an offer notification. 

To show or hide them, use the Notifications settings in the Windows Control Panel or the Apple Notification Center.

When an Action Fails

If an installation fails, contact your BigFix administrator. He or she will be able to help you diagnose the problem.


​Source: https://www.ibm.com/support/knowledgecenter/SS63NW_9.5.0/com.ibm.bigfix.lifecycle.doc/Lifecycle/Self_Service_Application/SSA_Device_Owners_Guide/c__intro_to_ssa_for_device_owners.html
 

Last Updated February 14, 2017