Software Self-Service

Self Service App

The Self Service app, for both Windows and Mac, provide the ability for standard users to install new, and updated, IT-approved software. Offers to users appear on their systems with standard system notifications, allowing users to install software and resolve issues. The following is a guide on how users will accept offers.

Use the BigFix Self Service Application to manage software installations and other BigFix actions on your device. Install software, patches, updates, and other actions, and review installation history over time.

Click the BigFix icon in your system tray or menu bar to open the Self Service Application.

The BigFix icon in the Windows system tray. 

Catalog Tab

Click the Catalog tab to see a list of available offers. Click an offer to see its details and Get to accept and follow its installation progress. Completed installations are flagged with a green-circled check; failed installations are flagged with a red-circled "X." A "Pending Reboot" flag indicates that a device restart is required.

 IBM BigFix Self-Service Application Catalog View

History Tab

Click the History tab to see a summary of offers over time, and the status of accepted offers. Filter the list with the All Status, Completed, and Failed buttons. .

The History tab. 

 

When enabled by your administrator, the Admin Action control allows you to see and hide actions that are taken by a BigFix administrator on your device. Hover the mouse over the green check (or red X) to see when an action completed.

Offer Notifications

Enable Self Service Application notifications on your device to receive an alert when a BigFix operator includes one with an offer.

Image of an offer notification. 

To show or hide them, use the Notifications settings in the Windows Control Panel or the Apple Notification Center.

When an Action Fails

If an installation fails, contact your BigFix administrator. He or she will be able to help you diagnose the problem.


​Source: https://www.ibm.com/support/knowledgecenter/SS63NW_9.5.0/com.ibm.bigfix.lifecycle.doc/Lifecycle/Self_Service_Application/SSA_Device_Owners_Guide/c__intro_to_ssa_for_device_owners.html
 

Last Updated October 11, 2017